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January 2024 by Lotus M.
A dedicated and sincere teller when I visited on Saturday morning. No long line waiting in the lobby and maybe it was end of the month. I liked the remodeling look in the Chinatown Branch. The only thing raised my concern is parking in Chinatown Square.
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January 2024 by Miracle Bailey
Racially profile guests. Had an issue with my debit card and I called corporate and they told me that it didn’t make any sense.
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December 2023 by Ky Wang
God7 yt? d
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September 2023 by Jackyyy Bosss
The comments are very accurate. They treat whites, blacks and Latinos very well, but they have a bad attitude towards Chinese people. Isn't it just to help the Chinese in Chinatown? With this kind of service attitude, don’t open it! The professional quality of employees needs to be improved!
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December 2022 by scott bernal
Possibly one of the best branches in Chicago, there was no racial profiling and I felt welcome.Was promptly helped and the manager was very kind.Highly recommend this branch.
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October 2022 by WT B
Terrible services, arrogant staffs, and their branch number NEVER be gotten through.
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September 2022 by Chen Y.
I need Western Union service and this US bank location popped up on google map, so I went in and asked, the teller sarcastically laughed at me and said no we don't have that. You're dressed nicely and working in this beautifully decorated bank location, why can't you be nice as well! Come on be professional a bit lady
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August 2022 by chunyan huang
(Translated by Google) Very poor service attitude towards Chinese people. When they see foreigners, they greet each other with a smile. This service staff is really a dog's eye.(Original)对华人服务态度极差，看到老外就迎笑相对，这服务人员真是狗眼
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August 2022 by Kaitlyn Yang
(Translated by Google) Every staff member of this U S bank is very nice, and they are very enthusiastic every time they do business! Very kind! Always smiling!(Original)这个U S bank 每个工作人员都很好，每一次办理业务都很热情！很亲切！总是微笑着！
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July 2022 by WT B (papa C)
Terrible services, arrogant staffs, and their branch number NEVER be gotten through.
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December 2021 by Awad Althefeeri
Me and my brother had probably the most complicated problem in banking history. We wanted to recover a lost account from 4 years ago, and were disparate to ever get the money in the account, until we visited this store and met Sally Mei, the best and most professional banker I have ever dealt with. She worked very hard for us to get as many documents and find as much details about the account. She went back and forth contacting the back office and many other departments in US Bank, until she were able to solve our situation and recover the funds in the account. I can’t stress how awesome of an experience it was dealing with an agent such as Sally who truly cares about customers and doesn’t just say “we can’t help you”If us bank is a smart company, they should never let go of Sally, but promote such hardworking employees
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September 2021 by Raheel Hassan
Good branch
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May 2021 by Noah Riggenbach
Occasional long lines, but the staff are immensely helpful.I recommend going during not-so-busy hours.
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December 2020 by Venna Yee
I just ask appt for cash deposit, branch not available till next Tuesday! I think this is a job!
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October 2020 by Samuel Cortez
Can’t deposit cash at the ATM but you can deposit cash at the Wentworth location
