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April 2024 by Niki B.
Up until this spring, I have nothing but amazing things to say about Urban Tailz- recommended to co-workers, friends and neighbors, several of whom still use their services... but as of late, the level of service has been trending in the wrong direction. I am hoping this is temporary, but it seems as though they are shifting their focus to prioritize standing/reoccurring walks and dealing with some issues on the scheduling side (including the recent departure of Alison, who was their awesome main POC for clients). As someone with a very fluid work/travel schedule, this is a pretty big factor for me. After 2 years of using them as my primary walker, they abruptly changed their policy to require days of advanced notice to request walks (48-72 hours), without giving owners any formal communication on this change. While its understandable for businesses to change policy over time to fit customer demand, I am a little aggravated that it was done without formal communication to customers (just a note in the app home page). Additionally, the walkers have seemed to be turning over more frequently as of late... one of my newer walkers has left the door unlocked twice in the past two months (I do have two locked doors with keypad to access my home, so just one being open was not the biggest concern, although it may be for some). Consistency was one of the reasons I loved UT, so I am sad to see that go too. I truly hope this is just bump in the road, but just be aware that some older reviews (prior to 4/2024) may not reflect the current service model.
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March 2024 by Brian
I am over the moon with the service provided by Urban Tailz thus far. Extremely responsive, helpful, and professional! Both Maya (manager) and my dog walker Eli were amazing. Eli is already so great with my sweet doggo. Everything is seamless and smooth, and the entire service is great! I have nothing but great things to say so far - I am pleasantly impressed. Thank you all so much for taking care of my fur baby! I will be recommending Urban Tailz to all pet parents in the Chicago area.
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March 2024 by Michelle Gansle
I cannot speak highly enough about Urban Tailz. If I could give 11 stars I would. We have high maintenance cats that need specific medicine & food. All of the sitters handle it expertly AND are kind and funny and take the best photos. The management is also responsive and helpful. Best sitters in Chicago hands down.
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March 2024 by Hannah Miller
I can’t recommend Urban Tailz enough! I use their catsitting service and they always do an incredible job. The app is easy to use, they’re very communicative, and send lots of pictures and detailed updates. One of my cats has asthma and needs an inhaler everyday, and past cat sitters have struggled with this. But Urban Tailz always makes sure she gets her medicine, even once sending multiple people to make sure it was done. That really showed me my cats were in good hands. In particular, I love seeing updates from Laura as I can tell the cats love her and she gives them a lot of attention! I’m very thankful to have such a reliable pet sitter.
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March 2024 by Molly Sider
I honestly don't know what I'd do without the amazing people at Urban Tailz. Not only do they take the best care of my girls, Jingle Bell and Olive, while I'm away, but they literally just saved me when I locked myself out of my house. I trust them with my kits implicitly. The very best.
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December 2023 by Christina Lundy
We have been using Urban Tailz for their cat sitting. They have been absolutely wonderful! We have full confidence and trust in their service. Eli has been especially great and we can tell that she is our little kittys favorite visitor.
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November 2023 by Matt Bednarczyk
Urban Tailz has been a wonderful team that has provided consistent walks for our dog. Each time we have interacted with their management to the walkers themselves, they have ALL been the utmost professionals. They have shown so much love to our dog, and always did their best to entice him to walk when it was cold or rainy! We are so grateful to work with Urban Tailz, and can’t recommend them enough.
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November 2023 by Tori Allen
I’ve been using Urban Tailz for four months now and I absolutely love the service and care they provide. I have two pit mixes and the team always seems very excited to see them, as evidenced in the notes and photos they take. The report card after each visit is incredible - comprehensive, plenty of photos, accountability details and more. I highly recommend their team!!
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November 2023 by Julie Cwik
Urban Tailz is AMAZING!! So communicative, always on top of everything, and very trustworthy. I highly recommend their services. It is definitely a worry-free pet experience.
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October 2023 by Matt B.
Urban Tailz has been a wonderful team that has provided consistent walks for our dog. Each time we have interacted with their management to the walkers themselves, they have ALL been the utmost professionals. They have shown so much love to our dog, and always did their best to entice him to walk when it was cold or rainy! We are so grateful to work with Urban Tailz, and can't recommend them enough.
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August 2023 by Michael Glader
Really cannot recommend this service enough. We had such a positive experience, the communication was amazing, everything was so cleanly when we came home, and our cats were happy. I love how you're able to choose a different your level of care/time, this is great if you're going to be out of town for a while. Used a previous cat sitting company in the past and Urban Tailz is way way better!
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August 2023 by Diann N.
Urban Tailz went above and beyond for my cat. I had left town and mistakenly had not given them updated keys for my home. After realizing the keys were wrong, they contacted me immediately. No one in town had a set of keys. Carine from Urban Tailz met the locksmith I arranged to open the unit, change the lock and provide new keys. Carine kept in contact with me the entire time and assured me everything was fine and that my cat was cared for. I am so thankful for Urban Tailz!
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July 2023 by Diann Nails
Urban Tailz goes far above and beyond. There was a debacle with the keys (my fault) - I left the wrong keys. Urban Tailz contacted me right away AND met the locksmith to get access to the unit to take care of my cat and fish. They were patient and so very accommodating while communicating every step. I can't say enough good things about them.
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July 2023 by Anna Veltman
Urban Tailz does such an incredible and professional job. They are so so communicative and have taken extra care to make my nervous pup comfortable. I’ve done normal walks and adventure walks and he comes home so happy it is so fantastic! Every person I have interacted with has been so lovely and I’m so happy I found you guys!
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June 2023 by Blair M.
Urban Tailz have been watching our cats, Gary and Figaro for years. They have a super easy scheduling system and great availability. They're able to give our pets medications, if needed. It's easy to tell they care about our pets! They send great updates with photos every time we're out of town, leaving us with no doubts that our cats are well taken care of! Thank you, Urban Tailz!
