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November 2024 by Vera Kimmi
They love dogs! been coming to urban pooch for 4+ years. Can only say great many things! Everyone who works there (they have pretty consistent staff with little to no turn over) simply obsessed with dogs. They greet and treat them with so much love! My Mooji runs in excitement when I say “let’s go to urban pooch”.
We did day care, agility classes (at the other location), I buy food, supplements and treats at the Ravenswood store. Staff knows everything about the products and who loves what and open to engage in telling me more about the products etc. the team camaraderie is off the charts positive - clearly this is not just a work place.
Highly recommend!
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October 2024 by Dawn. Zancan
Kind and gracious staff working under highly disorganized dysfunctional management and ownership. My dogs love their staff and format here…HOWEVER - their unpublished policies around daycare packages expiring 45 days from time of purchase are not disclosed and no notice comes other than an automated email from their system 3 days before they expire. At a price of over $50 per dog per day, those packages aren’t cheap (discount per session the more you buy) leaving you in a use it or lose it scenario is far from ideal. They switched software management systems a couple of weeks ago giving customers 36 hours notice and sent an inoperable link expecting pet parents to create and build out entirely new profiles for their pets online and we could not even access the system. No second or corrective email was sent. When I emailed them to inquire about this all I got was excuses that they sent the wrong link, a promise management would be in touch to help me and I never heard back. Not even a corrective email with a revised link. Oh, and now they require a 50% deposit at the time you make all boarding reservations and well. Boarding your dog here is $80+ per night so make sure you have your dates and times right when booking or they will be keeping more of your $$ you’ll have to track down yourself. It’s apparent to me that they have little to no focus on customer service and NONE of their competitors I have checked into in the past week have expirations on daycare packages or 50% deposit requirements for boarding reservations either. It’s gravely disappointing to us as pet parents that they have decided to make working with them such brain damage that our dogs will need to adapt to another environment moving forward. Hopefully this can be a learning lesson for them at my family’s expense. DO BETTER…as north-side pet parents have A LOT of other options.
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October 2024 by Josh P
We have been bringing our dogs there for years. Debbie does a great cut on our Yorkie. Friendly staff, and they get the dogs back quick
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September 2024 by Celia Weyher
Our pup loves going to daycare here! Pictured is a very sleepy Harley post playtime at Urban Pooch.
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September 2024 by Tyler Alexander
The only place I trust to bring my dog!
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August 2024 by Helene Goncalves
The best. The best food for my dog. I just wish they would hire staff in Spanish, so that they can give me better recommendations when I go, they are losing money that they can get from the Latin public. If they make recommendations to me, the more I buy, the more I spend and the more they earn. And my little dog will be better taken care of too.
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August 2024 by Florencia Rullo
We love our friends at Urban Pooch!! Lester has the best time at daycare. Recently he spent his first night and came back home happy and tired, which is all I need for my bull terrier! Thank you, Urban Pooch friends!
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August 2024 by Joshua Danowitz
We love Urban Pooch! Great service, excellent slection of products, bright and clean space.
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July 2024 by Leah Bence
Have a dog that thrives on social interactions? Going to daycare at Urban Pooch is a must! The staff are incredible: so friendly and knowledgeable and I completely trust them to ensure a safe and enjoyable experience. Love that they require the canine flu vaccine on top of standard vaccinations so I have peace of mind that Gus isn't at risk. Being able to board him in the same familiar environment that he knows and loves has been such a bonus and I love their curated selection of treats, toys and grooming essentials. This is a neighborhood gem and worth every penny for the convenience and welcoming atmosphere! (Don't forget to check out their training classes at their other location too!)
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July 2024 by Sean Buckley
Urban Pooch is an incredible place to bring your dog. They take such good care of our pup Eddie and we can’t imagine taking him anywhere else
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July 2024 by kayla klobe
My dog Phoebe has been going to daycare at urban pooch 2-3 times a week for the past few years. She could not be happier when she is there. She burst through the door with excitement to play with her friends. The staff is wonderful. Always accommodating and some of the friendliest people you will meet! Could not recommend this place more!
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July 2024 by Sarah Jamieson
Urban Pooch is a home away from home for our pup Ralph. The staff is so caring and thoughtful- each dog and owner is known and loved- you really feel like you are a part of an extended neighborhood family. We are so happy to support a fantastic neighborhood small business
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July 2024 by Linda Serena
I’ve been taking my dog here for over 5 years. They are really great; always on time with appointments/ pick-ups and very accommodating. The staff is SO friendly and they treat my dog as if he were there own. Love them - can’t recommend them enough.
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June 2024 by Sarah Kernagis
I absolutely love Urban Pooch! I’ve been bringing my dogs to Urban Pooch since 2018 for daycare, boarding, and the occasional groom, and have always had a positive experience. The staff is super friendly, flexible, and knowledgeable, and I can see their love for my dogs every time I walk in. Mostly importantly, my dogs love it! I recently had a 10 day board, and my dogs were just as excited to come back for daycare the next week, so I know they are having a great time. Another bonus is their great retail section - this is my one stop shop for all my dog needs. I HIGHLY recommend Urban Pooch!
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June 2024 by Charles B. Shaw
Nice place. Painfully expensive though.
