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July 2024 by Christopher Chang
Like everyone else has stated, they are independently owned so they slap an addition fee for drop off. Other locations do not. Would’ve been a $40 for “handling”. Handling what? employees don’t lift a finger to help.
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June 2024 by Yuejia Ying
Alter for anyone want to do UPS return here. This location charged 5$ for any return. The employee stated this is a change started September 2023.
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June 2024 by Sanju Gunna
I had a prepaid shipping label and they charged me $5 per package for the return today
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June 2024 by Marina P***sh
I came to drop off a package with a pre-paid label, and was told that there is a $5 'handling fee' in the UPS Store location at the Swisshotel.
I am very dissapointed that this location is taking advantage to upcharge just because it's located in a fancy hotel. This is a discrimination against the underprivileged population to charge the extra $5 for a label that is already paid for.
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May 2024 by Rick x
Service was horrible. Lack of any interest to help customers.
Had a pre-paid label and they still wanted a drop-fee!
Avoid this store
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April 2024 by Wei Wang
Very convenient location. People mixed up this store with the one near by, which is UPS access point, that one may charge you for drop off. This is the one in the basement of Swiss Hotel.
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April 2024 by Sophia Thompson
Convenient location and great service!
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April 2024 by Brandon Andriot
Both times I visited during my short trip the staff have been extremely helpful! Shout out to Pavi and Kim today for all their help! They keep that store running very well and efficient! Thanks again!
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March 2024 by Terri Murphy
The staff is efficient and friendly.
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March 2024 by Jess Stowell
Somehow they call themselves a UPS store but now want to charge you additional fees to drop off UPS pre-paid labels! What scammers. Save yourself the extra fees and use the UPS Dropbox around the corner in the pedway.
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March 2024 by Amy Chan
The employees at this location have always been great but unfortunately, this store now charges a $5 drop-off fee for non-Amazon packages.
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February 2024 by Moh Hosseinioun
It was a great and convenient option. Staff are helpful, even though it gets crowded close to their closing time.Unfortunately, a few months ago this store started charging for any non-Amazon drop-off, labeled or not. I don’t really consider the location a UPS store anymore. Pity.I would like to see a public disclosure of why extra charges have been imposed on packages. To my understanding this is not a policy enforced by UPS stores across the city. I see responses from store asking people to contact them directly for assistance. Whatever information you’d like to share, I would like to see shared publicly.
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February 2024 by Nicole Georgis
Saw mixed reviews and want to share my experience. I brought multiple Amazon returns (with QR codes) and was not charged for processing of any of them. Once I found the location, which is downstairs in the Swissotel, there was no line and they got me in and out very quickly. I inquired what all they can do with no surcharge and I was told that Amazon QR Code returns (not sure about Amazon prepackaged/labeled), Happy returns (yes, that's a company), and USPS prepackaged/labeled packages are all accepted free of charge. Hope that may save someone a trip or an unexpected surcharge.
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February 2024 by Kathryn Ferrell
They started charging a $5 fee for package drop offs. I had a pre-paid UPS label, and they wanted to charge an additional $5 fee! They are the only UPS store around here, so they're taking advantage of people who don't want to travel to other UPS locations to drop off their packages. They told me the only solution to avoid the fee was to "drop it at a UPS drop box" or another UPS store. But I'm at a UPS store, with a UPS label? What the heck?
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December 2023 by Laura Ieva
I needed to send an international letter. It took 10 minutes even to obtain the answer to how to do it and what kind of stamps I needed. Even after it, I was told they don't have stamps. Company whose main job is shipping don't have stamps. Is this a joke?
