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June 2024 by Hemant Jambhale
Thanks to Sofia who was at the counter on 18th April 2024 for an amazing customer service. Our son had booked our luggage through LugLess service from this location. Since it falls under an external premise not being an owned office of UPS, there was some additional charge per baggage. It was a surprise to us. We expained to her that these extra charges were not known to us before and asked for help. Sofia was kind and considerate and waived of the charges understanding our precarious situation after a really long flight.
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March 2024 by Hans Ericsson
They charge a $50 local handling service fee per package in addition to postage depending on the size and weight of the package. It cost me $528 to ship a bag of skis and a roller suitcase (50lbs each) via ground to Wisconsin. Pretty outrageous.
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March 2024 by Matt Stack
Needed some printing done. Amazing service by Sophie!
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June 2023 by Sierra
Sophie was amazing help! Thank you!
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September 2022 by Oluwunmi Akinbayo
$5 handling fee for drop off after paying $ 20 Valet fee to park as there is a very limited parking spot here. Its does not make sense to me
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October 2021 by Shana Banana
I had such a great experience at this place! The location is very convenient, located within the Hilton hotel just steps from the blue line train and terminals. The employee working there was sooo nice, she was very kind, professional and worked really hard to make sure that my documents were printed perfectly. I see that other reviews are complaining about costs, I thought that costs were reasonable considering the location, convenience and quality of service. I will definitely come back to this location if I need printing or copying services in the area.
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September 2021 by Joshua G.
Wow can't outbound packages here even if pre labeled. $5 handing biggest ripoff ever. UPS does not even say this on their site for this location.
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August 2019 by Cristian
What kind of UPS store charges to drop off prepaid packages?
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August 2019 by 阿列克谢
This small UPS store inside of the O’Hare Hilton offers so much convenience! I accidentally forgot to pack some kitchenware in my checked baggage, and only later I realized that they were not allowed to be onboard with me. Thanks to this store, I didn’t have to abandon them in the last minute. I shipped them to my home address via this UPS store and that was such a relief! The extra handling fee is more that justifiable, considering how much help this establishment is of in the airport.
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July 2019 by Ed K.
Review caveat: Haven't used this store's service. Rather, called for information. Facts: Called at 11:08AM and waited more than 15 rings before a lady picked up. Lady on the line was informative and polite. It is an official UPS store located within Hilton hotel. The store and hotel can be reached from any terminal, after one exits the secure section of the airport. This UPS store charges a handling fee. Quotes $10 for a 15 pound box. Fee imo is high. I doubt I will use this facility, given the high handling fee. Just be forewarned. Best wishes everyone.
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May 2019 by obi andy
My advice: try to avoid this location as much as possible!!! They charge a lot extra just because of their airport location. My package cost to send was $5.50 but they said I have to pay extra $10 for the location.
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May 2019 by Karen Bisson
Workers not user friendly.....
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February 2019 by Cristian Sandoval
What kind of UPS store charges to drop off prepaid packages?
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January 2019 by Brennan Walter
This UPS store charged me $5 to accept a package I had labeled and prepared to ship, a service that is free at every other airport or any UPS receptacle box in the country. I understand this is a franchised location, but this basic service should be a gurantee to any UPS customer.
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December 2018 by V M
The asian lady at the store was extremely rude. I went there for an Amazon return as the other UPS stores around were closed on a Sunday.