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September 2023 by L R
Tony and his team are terrific. They are quick to respond to any questions, careful with your belongings, and the men we worked with were highly skilled. They managed to safely pack our belongings in half the space the pod company told us we would need. We’ve used this company twice, highly recommend them and, if we’re ever back in Chicago, we will use them again. Every part of our experience was positive. The guys on site were a pleasure to be around and Tony and Michelle are professional, prompt and accommodating. We are grateful for their help.
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September 2021 by Matt Thompkins
Great company to move with and work for. Tony is a understanding and considerate of your time.
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August 2021 by RaeAnn M.
Alex and his team were prompt and very efficient. They got the job done in the estimated time I was given which does not happen very often in my past moves. All three men were willing to help me with small tasks. They put beds & table together.
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August 2021 by Mikhil Paul
Had to move within the same building to a different floor. 2 guys came and shifted everything in just 30 mins. Really fast and very efficient. Amongst all the hourly rates i checked Under One Roof had the most affordable rates. Highly recommended!
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August 2021 by Caryn Olshansky
Very unhappy with this company, is an understatement! I was in constant contact with Tony, the manager before the move. I talked to him multiple times early in the morning before he was supposed to arrive. 10 minutes before his ETA, he calls me that there was an emergency and they are unable to come at all. I tried to offer many options of how we could still make it work, and he was unwilling to help. He supposedly called many other moves, but gave them a different story than he gave me as to why he was unable to show up. I could not recommend this moving company less. DO NOT USE!!!!!
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July 2021 by Bryan Weinstein
Under One Roof Causes Us to Miss Our Closing! They didn't estimate the job correctly, they sent one small truck and 3 guys. The guy's were great. Mistakes happen but our contact at the company proceeded to blame us for their mistake. They refused to send additional resources to make sure we got out of the house before Closing. They knew we were going to miss our closing and still did nothing to remedy the situation. They never even called us after the initial move to see what they could do to help. This costs us hundreds of additional dollars to hire another set of movers and "buy" more time back from the buyers to get out of the house. Under One Roof Moving is the textbook example of how to NOT take care of any customer.Service: Local removals
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June 2021 by Bryan W
Under One Roof Causes Us to Miss Our Closing! They didn't estimate the job correctly, they sent one small truck and 3 guys. The guy's were great. Mistakes happen but our contact at the company proceeded to blame us for their mistake. They refused to send additional resources to make sure we got out of the house before Closing. They knew we were going to miss our closing and still did nothing to remedy the situation. They never even called us after the initial move to see what they could do to help. This costs us hundreds of additional dollars to hire another set of movers and "buy" more time back from the buyers to get out of the house. Under One Roof Moving is the textbook example of how to *** take care of any customer.... Read More
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June 2021 by Bryan W.
Under One Roof Causes Us to Miss Our Closing! They didn't estimate the job correctly, they sent one small truck and 3 guys. The guy's were great. Mistakes happen but our contact at the company proceeded to blame us for their mistake. They refused to send additional resources to make sure we got out of the house before Closing. They knew we were going to miss our closing and still did nothing to remedy the situation. They never even called us after the initial move to see what they could do to help. This costs us hundreds of additional dollars to hire another set of movers and "buy" more time back from the buyers to get out of the house. Under One Roof Moving is the textbook example of how to NOT take care of any customer.
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May 2021 by Devin T.
The WORST moving experience ever!!! If I could give them zero stars, I would. DO NOT USE. The owner of the company, Tony, constantly called me to check up on the movers, and when he realized they weren't going as fast as he wanted them to, he told me that he had another job at 2pm and that this needed to be done ASAP. Like it's my fault that your movers were 30 minutes late and that you scheduled back to back moves?! He also got mad when I told him parking at my old place in Lakeview was limited. Has he even been to Lakeview? PARKING IS LIMITED. That's nothing new, and a moving company in the city should know that. Then the movers couldn't get their excessively long 24 foot truck into the alley and loading dock at my new place, even though 26 foot trucks go into that loading dock regularly. Tony then calls me to tell me his movers are livid and that he's just going to have to take my stuff back to my old place and come back the next day with a smaller truck. WHO SAYS THAT??? He yelled at me while I tried to go find the owner of a truck that the movers thought was in their way, even though the garbage truck (which is a much wider truck) was able to get by this other truck just fine. I'm sobbing during all of this and getting berated for a driver's inexperience. Moving is stressful enough, and getting yelled at by the owner of the moving company was HIGHLY UNCALLED FOR. The movers also made snide comments like "We have to walk your stuff all the way down there?" when they realized the loading dock was a ways from the entrance. Not only that, but my TV stand fell over, and I have STILL NOT RECEIVED A PHONE CALL ABOUT MY LIABILITY INSURANCE AND COVERAGE FOR THE DAMAGE. I want to be very clear here and say that the movers were NOT THE PROBLEM. TONY IS THE PROBLEM. The movers did the best they could, and I could see their frustration from a micromanaging boss who thinks it's okay to berate his own employees and the people paying him for their work. !!! DO NOT USE THIS COMPANY !!!
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April 2021 by Cynthia B.
Jimmie and Deveon were SO professional and careful when moving my furniture. They anticipated any issues and made sure to fix it prior to moving furniture ie, a picture on the wall that could be hit etc. They were very efficient, and worked well as a team. They were good at problem solving, I had a dining room table that needed to be put together but I didn't have the screws, they saw a set I screws I had fir another table and said let's try these - and it worked!! They were very patient with me when I would ask them to move it an inch that way .. then say no can you move it 2 inches the other way lol. They just wants me to be happy with placement of the furniture. They wrapped everything that needed to be moved to protect it. Oh and they swept where they were placing the furniture! It was really easy to book them through the Yelp app. I would DEFINITELY recommend them for any of your moving needs. It was actually a pleasant experience.
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February 2021 by Pranav Bhounsule
It was very easy working with this company. I just send the photos of what I need to be moved and Tony gave me an estimate. Also, what I really liked was that they charged me after delivery via card. Other companies that I checked had complicated procedures like they would take a cash deposit and/or won't take credit cards and so on. The move itself was simple. The movers came at the time they told me, wore masks, and were very professional. This move was charged by the hour and the movers did not waste a single minute. They even reached our new house before we did. I would highly recommend under-one-roof.
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February 2021 by Georgi Cronin
nate, dave, & robert were amazing and made moving about as stress-free as it can get!! it was my first time using a moving company and i am so glad i went with under one roof :)
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October 2020 by Angie C.
I wish that I could agree with the wonderful reviews that Under One Roof has received, but unfortunately I had the worst move that I have ever had, and this was a move of a half-mile within Chicago vs prior moves between Minneapolis and Chicago and DC and Chicago. In those moves, our furniture sustained no or very little damage. In this one, a table, a credenza, and a daybed were all damaged, and a few boxes arrived with holes bludgeoned into them. Plus, the move took hours longer than estimated, even though I know from prior moves that we have relatively little stuff relative to the size of our home/quote. They were late starting and came with a small truck for a 3-bedroom, and given that it was late August (peak season) I suspect they had a hard time finding a truck and were trying to make do with one that was too small. Which led them to ram things into the truck that didn't really fit.On the plus side, Under One Roof offered to repair the structural damage that our daybed frame incurred, as well as to glue back the tabletop that came off its legs. (Prior to the move, communications stated that anything that needed to be disassembled would be, but the movers instead disassembled almost nothing including tables, resulting in damage.) When I complained of the damage, the manager first said that it was due to the weak MDF Ikea furniture we were moving and that this furniture was not meant to be disassembled. When I pointed out that these very same pieces had survived trans-state moves before unscathed, he claimed that repeated moves weaken them. At no point did he take responsibility and apologize for the damage. Also, there were surface damages that had nothing to do with the furniture's structure. One of our tables had rippling on the top that looked like water damage, and two items had severe scratches. When I asked what compensation we would receive for those, I never heard back. Ever.
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October 2020 by Kelly E.
The team from Under One Roof did a great job. They called ahead and arrived on time. I felt like all of our furniture was handled very carefully and protective wrap was used wherever necessary. Final pricing was consistent with the original estimate. Overall we are very happy.
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September 2020 by Robin Hunter
I really appreciate my experience with Under One Roof. When calling, they don't try super hard to sell you on them. Instead, they are upfront with their pricing (which is lower than any other local moving company I spoke to) and expectations, then leave it to you to make the decision, which I appreciate. They are incredibly responsive and prompt. On the day of my move, they kept me updated as to when the team would be arriving. When Nate and his team arrived, they were friendly, professional, and very fast. All of my furniture was safely disassembled, wrapped, and reassembled. I have nothing but great things to say about my experience and will absolutely be calling them again the next time I move.