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December 2023 by Valerie Beery
Dan provides us so great to work with! I would recommend anyone to visit. Great location and great customer service!
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November 2023 by Daisee Toledo
I came to this location because I filed a claim through Asurion from my phone provider. I was slightly frustrated about the claim process from Asurion, as it has changed multiple times and has not been as easy as it was in the past, but coming to this location took all of my frustration away.Within an hour from filing, a technician from uBreakiFix River North called me to find out exactly what was wrong with my phone and when I was planning on coming in to drop it off. He was extremely friendly and assured me that it would be a quick fix. The same tech that I spoke with on the phone was the one who completed the drop off process and again, extremely friendly and let me know that I would have my phone back that same night (which Asurion CS reps and AT&T did not do).Overall, what started as a stressful situation was solved easily because of the technician at this specific location. I was 100% ready to cancel my insurance plan with Asurion/AT&T and switch to Apple Care had it not been for this location.
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November 2023 by Diane Weist
Forget the OLD make avisit to the new ownership/management by Daniel and staff effective June 1, 2023.Located a few blocks east of Chicago Avenue and would blocks west of the Whole Foods Mega Store @ One Chicago Avenue, you will find a tech boutique that listens, knows how to diagnose, fix and advise you on repairs from a cracked screen to colorful cel cel pone case covers and tech accessories, with an emphasis on providing outstanding customer service.It is such a delight to enter a relaxing spacethat wants to keep your electronic devices working perfectly.y,
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October 2023 by Freddy Flow
Really great experience with these guys. They gave me a fair price and worked quickly to get everything accomplished. Very friendly and professional too. Highly recommended!
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October 2023 by john szlaga
Only place in the chicagoland area that had my parts in stock including other u break I fix locations and to top it off had the phone ready in less than a hour with no appointment. I'm definitely coming back here next time I need a phone fixed
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October 2023 by Aaron Jarvinen
I was in Chicago for vacation and brought in an iPad with a charger cable that had broken off inside. They were able to take an immediate look at it. Very professional, would return again.
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September 2023 by Amanda Rozier
Amazing experience! Makes phone repair a breeze! Same day appointment, in and out, and fair prices! Daniel was awesome to work with! Thanks guys!
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July 2023 by Michael Forbes
Very professional and knowledgeable evaluation of what was wrong with my son's phone, patient to all my questions & fast turnaround. Would definitely recommend.
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July 2023 by Ladena Ingram
Eric and his team were super nice, professional, and helpful! I appreciate the communication on the status of my device and also allowing me to grab some pertinent information from it (twice )once released to them. If it wasn't for my diagnostic having issues due to Samsung, I think my device would've been completed much sooner. Thank you guys so much for your assistance! With this being the last day of my warranty??♀️, this was the most stress- FREE experience I've had dealing with anything pertaining to this phone regarding companies thus far! ?I had to come back to add and change my review!After months of waiting on going back and forth because the back of my phone wasn't replaced correctly I go in only to find out Eric quit and there was a new owner of the store. Apparently Eric wasn't doing his job correctly. The new owner couldn't fix my phone due to him not having the funds to replace it or something of that nature. So, he sent me to the corporate store not far from this location. They attempted to fix my phone after ordering the piece but apparently that didn't fit. So they put my phone call together but now the LCD screen was messed up. They order another part and when I go in to get it fixed they say their unable to fix it due to damage of the phone? trying to talk to someone to get this issue resolved as an even bigger headache! So instead of fixing my phone resolutions sent me a check for the "market value" of my phone, which is probably the least they could for everything that I had to deal work with from both of these stores! ?
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July 2023 by Google user
Daniel is the new owner of this particular location and he took wonderful care of me this afternoon.\\n\\nI own two Samsung phones ? one is the newest version (a Samsung Z4 flip) and the other is a Galaxy S9 plus.\\n\\nI called up this location on Memorial Day Holiday and was told to be patient because they needed to order a new speaker ? for my phone. Apparently the speaker blew out and I was extremely worried that I'd be charged a lot of money ? to fix it; but surprisingly everything was completely complimentary today!\\n\\nDaniel encouraged me to bring my phone in today and because he had other orders ahead of mine he told me to wait three hours and everything would be complete.\\n\\nHe even allowed me to bring my great pyrenees puppy ? to the store this afternoon so we made it a fun outing all day and I took my pup to all the local coffee shops, bakeries and dog parks as we waited for my phone to be fixed.\\n\\nWhen I came back I mentioned that my Galaxy S9 plus also had an issue charging properly. I had a hunch the port might be filled with dirt and lint because the charger didn't want to stay all the way in. Daniel was kind enough to give it a thorough cleaning for me and then let me charge it back up in his store.\\n\\nI'm so glad I finally found the best location for all my Samsung needs and Troika and I had a blast in the Gold coast and River North today.
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June 2023 by John Miller
Sarah did a great job. She fixed my phone in less than 5 minutes. I will definitely go back
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June 2023 by Jessica Olszyk
Super fast - took my tempered glass off in 5 min! Very kind employees who are extremely knowledgeable
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June 2023 by Diana Grossman Tantra Butterfly
Daniel is the new owner of this particular location and he took wonderful care of me this afternoon.I own two Samsung phones ? one is the newest version (a Samsung Z4 flip) and the other is a Galaxy S9 plus.I called up this location on Memorial Day Holiday and was told to be patient because they needed to order a new speaker ? for my phone. Apparently the speaker blew out and I was extremely worried that I'd be charged a lot of money ? to fix it; but surprisingly everything was completely complimentary today!Daniel encouraged me to bring my phone in today and because he had other orders ahead of mine he told me to wait three hours and everything would be complete.He even allowed me to bring my great pyrenees puppy ? to the store this afternoon so we made it a fun outing all day and I took my pup to all the local coffee shops, bakeries and dog parks as we waited for my phone to be fixed.When I came back I mentioned that my Galaxy S9 plus also had an issue charging properly. I had a hunch the port might be filled with dirt and lint because the charger didn't want to stay all the way in. Daniel was kind enough to give it a thorough cleaning for me and then let me charge it back up in his store.I'm so glad I finally found the best location for all my Samsung needs and Troika and I had a blast in the Gold coast and River North today.
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June 2023 by Paul Larsen
I was in and out in 10 minutes after fooling around with 2 places that wasted 2.5 hours of my time. Sarah was fantastic and extremely helpful I will recommend her to anyone I here has a electronics issue with phones, tablets and computers! In the Highland In. area.
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May 2023 by Abel Morales
Would absolutely recommend, Rose Marie is amazing she is so sweet and helpful, and Tracey is wonderful. I had great customer service experience. Would definitely come back!
