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July 2023 by Bilel Dekhili
I would avoid this dealer and recommend that everyone avoid it . Big scam .. At the beginning was trying to sell the insurance no matter what and end up having an extra charge for gas they charge 5.5 USD per gallon and they put 6 gallons.. that was not accuratewhich in my opinion is like half of tank .I recommend taking picture before and after the odometer and gas tank dealing with any UHaul . End up having a charge of 30 bucks for 6 gallons of gas priced at 5.5 dollars the gallon.
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June 2023 by Paisley Steadman
It was so easy to pick up the vehicle even though it was all done online. Vehicle was super clean and well maintained--had no issues. The associate that met me during vehicle drop-off was fantastic! Provided clear instructions for return. I would absolutely recommend this location to anyone in the Rogers Park/Edgewater area looking for a U-Haul.
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May 2023 by Stephanie T
Overall the process went well - although I was confused during the check-in process (via the app) about getting the keys. I didn't realize you needed to confirm the truck first before getting they code for the lock box. Otherwise the process went really well, and definitely appreciated the employee helping to park the truck after we returned it, as parking in the alley is pretty nerve-wracking when you're not used to driving such a large van.
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March 2023 by Luke M
Todd is a great Dude. I know that a lot of people give him flack and I can understand bc sometimes things don't work out as planned. But that's just life sometimes, we make plans and God laughs at us. All I know is that Todd has always showed me respect bc I treat him with respect. When things hit the fan you gotta keep your head on straight and more times than not he's going to make something work out even he doesn't benefit. Just relax people, use the golden rule and remember that you don't want to bring negativety into your new home especially right off the bat.
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September 2022 by Joshua Hoover
Been in RP 4years now. This location is/has always been a hit or miss. Recently it has been more of a miss. So really really REALLY plan ahead of your in-person visit. Yesterday I showed up at 9am for a 915am rental pick up, 4-5 other people showed up immediately after myself. No one answered calls or the front door. GO to the U-Haul location connected to MINAS TV on 6137 N.Clark St/Grandville. Rafi literally saved me last minute with his help.
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May 2022 by Sarah Semba
They had the wrong key in the lockbox and I tried to call for help but no one was in the office even though they didn't close for another half hour. I never ended up being able to use a truck from here.
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May 2022 by a schlesinger
Night time pick up is a little bit complicated, The app doesn't always work. We're walking into the location I've always gotten incredible service
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April 2022 by Mona Meza
Had exactly what I needed for my rental. Easy process, I did it myself with an app. Wish other things were this easy.
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December 2021 by D R
I would give no stars if possible. Reserved a cargo van the prior week+ and when I went to pick up the van, business was closed. Called and got a busy signal. Had to go to another location and luckily they had a cargo van for me. However, getting a good working van was a long process and made me 4 hours late.
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September 2021 by Michael M.
Avoid at ALL COSTS! This place is just a hippie house and not in a good way. Todd finally unlocked the door (barefoot AND unmasked, I should add) 1hr after our reservation, and invited me into what I assume was his living room... though I specifically chose mobile Pick-up. So FYI Mobile Pick-Up isn't actually an option at this location. When we finally did get some keys, they were to the wrong vehicle: despite seeing the correct keys sitting on the table in front of me. U-Haul requires that you take the van which is assigned to you, so we were unable to use the keys he gave us. Only ten minutes after speaking with him (at about noon) we came back to find the door locked again, but the sign was flipped to "closed". After pacing around a bit, I came back and the door was suddenly unlocked and there was Todd again. After all the chaos with this person I decided it would be best to cancel and try moving our furniture another day. I am still waiting to receive a refund, despite Todd insisting he had refunded me before we left. Zero stars.. maybe even negative stars man.. this place sucks
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September 2021 by Trung Le
Absolutely the worst customer service!!I made my reservation a week ago to ensure smooth moving. On the date of moving, they rented out my 15’ truck.The guy was rude and not helpful at all, he just simply said “we don’t have your truck, maybe try other locations”…Right…. so reservation means nothing and I had to drive 1 HOUR DRIVE to the available location to get my truck, not including the mileage charge they put on my truck to return back to my house.I DO NOT RECOMMEND GOING HERE, EVER.AVOID THIS LOCATION AT ALL COST IF YOU WANT SMOOTH MOVING TRANSITION
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September 2021 by Angela Thompson
Todd was amazing, supportive and helpful when I needed a last minute truck!
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August 2021 by Betty F.
I thought everything went fine with the rental, but I have incorrect charges on my bill. Unfortunately, they are not answering the phone or returning my phone call. I saw another review that said they were padding the bill and I have to agree. I would never use this company again. Beware.
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August 2021 by Gurpreet Singh
Beware of this location. Booked a truck for pickup with full payment processed at 4pm today. Read the review that this place is unreliable, called them to ensure that there would be no issues with the pickup. Assured me, not to worry as I had already done a mobile check-in. Well .. showed up at 3:45pm and the place was closed!!!! Beware, beware, beware. On the flip side uhaul was very helpful in transferring the rental to a different location, five stars for uhaul and zero for this location. I hope uhaul closes this location as it is not a Corp location but a local franchise with the owners having no interest in the business.
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July 2021 by Dennis Roberts
Had a reservation and showed up. They were closed. No one there. Do not do business with this place. Now I have to scramble to solve this problem. I would give them zero stars if I could.
