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April 2024 by Martha Ward
Although we purchased nothing, the staff left us with a welcoming experience. I stop in whenever I'm in town.
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January 2024 by Christian Totoy
Always a good option for a present. Service good and always up to help you on finding the perfect gift. The staff have tons of patience.
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January 2024 by Tonirenee
Victoria was very informative and helpful. She heard out my thoughts and provided me with a solution to my issues. Thanks a lot.
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November 2023 by Swapnil Gyani
The fabulous sales people here helped us make some great purchases for a special occasion. They even helped us save a fair bit of money by advising us correctly, even when it meant that we struck one item off our purchase list.We'll most certainly be back at this store for our next jewelry purchase.
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October 2023 by M Hansen
Molly and the team members I encountered were wonderful. Super accommodating? Knowledgeable and courteous. We purchased a necklace for our daughter 22nd and it was a great experience!
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October 2023 by Bon Koko
I would like to ask if the employees check if the credit cards match with the name that's on the driver's license or state id? Or you just don't care and sell to people that stole credit cards. As a high quality jewelry store should be checking for IDs and see if the purchaser is the person that is the same that is using that credit or debit card. Just asking for a friend?!
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October 2023 by Eleni Poulakis
Was browsing engagement rings with my now husband and had the pleasure of working with Pam. Pam was amazing- she is so smart, professional, nice, funny, and a GIA diamond graduate! We were not planning on purchasing anything from Tiffany’s but Pam helped my husband pick out the most gorgeous engagement ring, and at a later time, helped us pick out our beautiful wedding bands. The store itself is absolutely stunning and so well organized. We can’t wait to visit Pam at Tiffany’s again!
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September 2023 by Shlaka Shlaka
We had a great experience with Yao. She listens to us very calmly and patiently. She always ready to help and answer your questions. We visited tiffany so many times and always have good experience with Yao regarding our engagement rings. She is so nice and always ready to meet us whenever we want. I would really recommend her for engagement rings.
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September 2023 by Mandy Williams
We visited this Tiffany location yesterday and had a wonderful experience! Beautiful shop; we loved the marble stairs. The salesman we worked with was named Bill and he was extremely knowledgeable. Will definitely visit/shop again.
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September 2023 by Jasmine Boyd
Highly disappointed in the service that I have received from this location and Tiffany’s overall. I brought in 4 pieces on August 10th for them to be serviced I was told that it would be three weeks. The day before my jewelry was suppose to be back I reached out to customer service because I hadn’t heard anything. The response was it would be shipped out by September 4th. After I pushed back all of a sudden it was ready for pick up. I went to the Michigan ave location September 2nd to pick up my jewelry and when the associate unpacked my jewelry I noticed that two of my charms were severely damaged. When I inquired on what happened the associate tried to make it seem like I gave them my jewelry damaged already. The associate then asked me to produce a pic of my jewelry to prove that they weren’t damaged.I was highly offended because I have been a customer for over 10 years and I don’t have the need to lie. I expressed multiple times how these particular charms have sentimental value as I sat there with tears in my eyes. I kept asking what could be done and the associate said she could send them back and see if they could get fixed. I pushed back again and she went to the back to verify if the charms could be fixed and she said yes. I then asked for a manager because I felt as though the situation was not being taken seriously. A manager by the name of Tiffany came out and she wasn’t sympathetic she didn’t even ask what happened she just regurgitated what the associate said. Tiffany told me that they would get me my charms back within a week which was 09/9. I reached out to customer service same day and I still haven’t heard anything back. I am extremely disappointed with the service and how I have been treated through this whole process. I expect someone to reach out to me immediately. I have spent way toooo much money with you guys over the years to be treated this way.
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September 2023 by Isabelle Gottschalk
Lindsey D is magnificent. Most kind, patient and caring associate to work with. She helped me and my fiancé find the most perfect yellow diamond for our engagement ring. She bent over backwards, and the end result is better than we imagined. We've kept in touch, and are currently in touch about our wedding bands. We've been in other Tiffany locations, but nothing beats the Chicago Michigan Ave location, and Lindsey's service.
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August 2023 by Josalyn M.
This review represents the poor online customer service. I purchased 3 necklaces from the Beyonce Renaissance line. Upon the shipments arrival, I realized I received two of the same necklaces. I immediately contacted customer service via email attached screenshots of the original purchase with pictures of the shipped products. The customer service rep stated they would contact me within 48 hours but the follow-up took 4 days. I was told I received the correct number of items and I should contact my bank for a refund. I called the customer service phone number and the representative told me to head into the store to return the items I did not want. I have been quite busy of the past few months due to the birth of my child which I didn't have time to drop everything to head downtown. My goal through these communications was to return the items FedEx/UPS or something which is a lot closer/convenient right now. I eventually made it into the store for the return due to the return window coming to a close. I wasn't greeted upon entry. I walked around but I couldn't find anything from the Renaissance line. I went upstairs to customer service. The rep explained that I had to speak with a sales associate for the return. I explained to him no one spoke to me and every one was busy I even noticed the representative on her mobile phone at the sales counter. The customer service representative spoke with a sales rep which she helped me complete my return of the unwanted items. I was informed that none of the actual locations carry the Renaissance line in-store and I must go back online if I want the other necklace. I was annoyed and return both items but kept one of the three. I usually receive decent customer service from Tiffany's but unfortunately this experience has tarnished my view of the business. Next time their is a launch from this brand I will think hard about purchasing from their online store/brand. I have given this review 2 stars inside of 1 because the sales associate did help me resolve the issue in a timely manner.
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August 2023 by Hanna Matusevich
Great, friendly serviceStopped by to clean my bracelet, and all was done within 20 minutes
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August 2023 by Annie W.
I was greeted by Lindsey Daleo. She is amazing! She listens attentively to my needs, gave me all my options, and made my shopping experience such a breeze! I loved the little touches she did - she gave me two separate boxes and complementary bags/cards. I had everything I needed and more. She thought of everything ahead of me. Tiffany is not just a trustworthy brand. It is the service represented by their top notch client managers like Lindsey who truly made this brand shine!Update: I forgot to mention that I stopped by on a Sunday wearing Fitkicks and Lululemon. I do not feel being judged at all.
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July 2023 by Mark Mastro
Elegant atmosphere. I was very impressed with their collection and the artists they partner with. Second floor is a more quiet gallery. I really would like to get the baby plate and baby cup for my future child. I will probably pick that up from the store either in person or online. The lady who helped my future mother in law was super friendly and professional. We went two days in a row because we loved the store so much.
