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January 2024 by ashraf zaki
I am already a T-Mobile customer, and I am not complaining about T-Mobile, I am complaining specifically about this store, unfortunately, my work is in this location that's why I deal with this store, but when I have the opportunity, I do all my T-Mobile needs with any other store but this one, it's not once or twice, they are ALWAYS rude, always impolite, always arrogant with replies like "if you listen you will hear me" and they don't even give you all the correct info, when I started to feel that in the beginning I went to other store and they gave me a lot of other options and solved my problems, T-mobile should replace all the staff in this location.
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January 2024 by Carlos Sanchez
I love the T-Mobile network. It is the best on the market.
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January 2024 by Matt Wood
Refused to help answer basic questions over the phone. Other tmobile stores have much better customer service
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January 2024 by Arthur Johnson
I recently had an unfortunate customer service experience with T-Mobile, specifically with an individual named Mario Ortiz. The service I received was far from satisfactory. Mario displayed a lack of willingness to perform his job responsibilities and was unhelpful throughout the interaction.Despite my request, Mario refused to provide the contact information for the regional manager, hindering my ability to escalate the issue. This level of uncooperativeness is unacceptable and reflects poorly on the company's commitment to customer satisfaction.It is evident that Mario Ortiz requires additional training or a reassessment of his customer service approach. My encounter with him left me frustrated and dissatisfied. I hope T-Mobile addresses these issues promptly to maintain the trust and satisfaction of its customers.
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January 2024 by Anne Little
Worked with Kenni - she is quick, knows her job and overall is amazing! She made my Christmas weekend so much easier and I love my new phone!
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January 2024 by Jermaine Y.
Recently visited this location and was stunned by the lack of professionalism from employee Mario Oritz. I have been a t-mobile business customer for years and have never experienced such a horrible experience. My request for customer service was refused and also contact with the store / district manager. I never expected this type of services at tmobile.
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December 2023 by Arthur J.
I recently had an unfortunate customer service experience with T-Mobile, specifically with an individual named Mario Ortiz. The service I received was far from satisfactory. Mario displayed a lack of willingness to perform his job responsibilities and was unhelpful throughout the interaction. Despite my request, Mario refused to provide the contact information for the regional manager, hindering my ability to escalate the issue. This level of uncooperativeness is unacceptable and reflects poorly on the company's commitment to customer satisfaction. It is evident that Mario Ortiz requires additional training or a reassessment of his customer service approach. My encounter with him left me frustrated and dissatisfied. I hope T-Mobile addresses these issues promptly to maintain the trust and satisfaction of its customers.
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December 2023 by Tavia T.
I went in to this Tmobile store with my husband to jump to an iPhone 15pro after we paid current our bill. We were undecided if we wanted to jump or not at that moment. My husband changed his mind and said he want to see how much he'd get approved for and if the color white was in stock because he wanted to jump.The representative Luis, had told him no he wasn't going to check and refused us service, because he was undecided at first. When my husband said could he get a receipt for the phone bill he paid for he waived him off. Don't go to this store unless you want to be disrespected where you spend your hard earned money. If you have bad customer service please report to an hire up. Luis horrible business.
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November 2023 by Robert H. Frenier
I’m on my brother’s plan; he recently switched to TMobile from Verizon. I was receiving frequent notices re:low capacity…. The agent at this location was VERY impatient/rude that I was unable to bring up an example. Luddite that I am, she abandoned me until I could find the problem. I left, hoping I could find some help elsewhere
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November 2023 by Vickey V.
Please train employees at 36 S State Street, Chicago. I needed help canceling my account on Saturday, 11/11/2023, about 1:30 pm. The store manager didn't know how to cancel a government-affiliated account. That's understandable. But I suggested to the manager to call someone to assist two times. He did not do anything when I requested that he call for support both times. I then had to call T-Mobile customer service myself, while standing in a T-Mobile store with 5 store representatives. Not one of them assisted or came up with a plan to assist. Instead, they were on their phones or talking (since no other customers were in the store), while I waited for 40 min for a T-Mobile phone rep to help me. I'm not happy that the manager didn't take the initiative to support a customer with an account that was more than 15+ years old. I was upset to see that the manager or its employees were not proactive in supporting a customer who was standing in the store. I was disappointed that 5 young minds could not come up with a solution to a relatively easy procedure - canceling an account. Of course, when a representative finally answered the T-Mobile customer line after 40 minutes, the person explained that someone in the store could have personally helped me. Someone just needed to call support. An extra step needed to be done, but no one in the store did it for me, nor cared to help me. This was especially disappointing when I've been to this store on other occasions and representatives have gained access to the account. This experience was disheartening because I've seen the store representatives have direct access to support when they call, which tells me that my request could have been resolved sooner and I could have left the store in a much happier state. Instead, I left thinking that canceling my account was the best decision, and I hope never to acquire T-Mobile services again.
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November 2023 by Patricia Ames
I’m on my brother’s plan; he recently switched to TMobile from Verizon. I was receiving frequent notices re:low capacity…. The agent at this location was VERY impatient/rude that I was unable to bring up an example. Luddite that I am, she abandoned me until I could find the problem. I left, hoping I could find some help elsewhere
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October 2023 by Stepan N.
I had the worst experience with t-mobile since I become a member in 2016 at this location with representative name Luis who were very unprofessional not friendly and definitely helpless for my case . All he said he cannot provide me any support and I would have to call to get any support regarding payment on my account. What are the different location to my about asper help me in less than five minutes and explain me how the chargers on my account I am asking T-mobile management to take a look at this employee history since he's not providing good service at all to the customers after talking to another team member of T-mobile , he got the same issue with Lois as I did
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October 2023 by Marcos Rivero
I bought a data chip, it was fast without problems
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October 2023 by Mirza Baig
really bad experience with name louis i was still talking to him he left me and jump to other coustomer really rude
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September 2023 by June S.
Very disappointed! I have been a customer for about 4 years. They were offering a free iPhone 14 and I went in to get it. My bill has been fluctuating and every time I have called never got a straight answer. I decided to switch providers since T-Mobile does not offer any good perks to stay with them. Come to find out they have been charging me for my free phone. They will not unlock my phone until I pay the balance of $500 and have already paid over $300 on MY FREE PHONE. This is Fraud!!!!!!! False Advertising!!!!!!!! Plus I asked multiple times during the transition to my FREE PHONE-ARE YOU SURE IT'S Free and was told YES!!!!!!!
