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June 2024 by Yvette Wheeler
Great customer service.
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June 2024 by Edwin Almeida
Bill at the copy center helped me print out work photos after running around at multiple FedEx’s where their printers couldn’t make photo copies. Thank you Bill for making it an easy process. The rest of the staff were all so very friendly and outgoing.
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June 2024 by Michael Mitchell
Ordered business cards and I was very happy with the product! 250 cards for about $20 with a 24 hour turnaround time for in-store pickup! Great service ??
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June 2024 by Toni O'Neill
Frustrated at being unable to find ink for my Brother printer amongst hundreds. My salesman not only helped me, He found something that woud work as well. He was right!!!
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June 2024 by Emily Freiburger
Richard at the print department is awesome! I had a quick turnaround and he was great to help me get my prints in a timely matter. The prints themselves looked really clean and nice, too. Thanks, Richard!
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May 2024 by Jacques Clay Williams
Great store online pick up ready in less than 1 hour…quick easy process getting my items
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May 2024 by Patricia Biron
I started looking at laptops several weeks ago. I went to the store, used the chat and called. None of the people I interacted with were helpful at all. Then I went to the store and talked to Kenyata who answered all of my questions. I returned to the store and worked with Jasmine who was very good at finding the best laptop for me and to make this visit even better, Kenyata became available to assist. These two women were far superior to any of the men I dealt with at this location.
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May 2024 by Paolo Rampichini
Just been at Staple to print a gift card out of a file. I showed the image of the card and, by hands, the approximate size required for the print ,asking the clerk to help me identify a suitable standard size.
The clerk told me, or perhaps I should say, intimated me, to specify the exact measures of the print I needed. When I asked him to show me some options of standard size he repeated, quite annoyed, that I had to specify the exact measures because he could not guess them on my behalf.
I have rarely seen such a bad attitude in a store in my life.
Needless to say, I didn’t buy the print
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May 2024 by MARK SANNA
The customer representatives at Staples were especially helpful. They were polite, knowledgeable, and empathetic in helping me to understand various product and pricing options. I felt confident in their recommendations - as it was clear they weren't trying to "sell" me, but rather sincerely wanted to ensure my purchase would meet my needs and that I would be completely satisfied. They couldn't have been more helpful. I was thrilled with the results -- and am a very satisfied customer!
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May 2024 by Notary Cheetah LLC
Staples Printing Department delivers top-notch service with knowledgeable staff, cutting-edge technology, and quick turnaround times. It's the ultimate destination for all printing needs. My flyers are perfect.
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April 2024 by Alexandra Koys
I am a regular customer of this store's print services. I have consistently found the staff to be knowledgable, efficient, and helpful. I am very appreciative of the work they do and the quick turn-around times they provide.
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April 2024 by Johann Qua Hiansen
Went twice this week and the staff was very friendly in directing me where to go, providing advice on the best tape to purchase based on my needs, and making sure I checked out the clearance section. Lots of great offers too.
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March 2024 by Bo Jo
Awful awful customer service. Print center manager was extremely rude
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March 2024 by Mario Ramirez
Went for TSA pre-check. The woman running it was friendly and efficient, and the other employees were also helpful. Very positive experience
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March 2024 by xTheMonster Mashx
This location features an assortment of crumb bum staff who possess incorrect knowledge of the store’s various policies and have little knowledge of customer rapport and business acumen.
On February 22nd, I purchased a Midland Weather Radio online for in-store pick up and was handed a box from UPS when I arrived on February 23rd. When I asked the chick at the counter about the store’s return policy, I was informed that it was “30 days with receipt.”
Since Staples refuses to properly vet their products or clue themselves into the poor ratings for some of the merchandise they sell, I returned to an alternate location on March 9th and was refused a refund “due to having the item for more then 14 days” even though the Midland Weather Radio was defective on arrival.
When I called the location on Wabash, some kid answered the phone and insisted on trying to cut me off. No responsibility was taken for the misinformation this store provided me with, and I was told to contact Midland about “arranging a warranty”, “since I hadn’t purchased Staple’s extended warranty.” After refusing to contact Midland since Midland charges their customers for the cost of shipping and return shipping on warranty claims, I was told to contact Staple’s customer service line.
After 25 minutes on the phone with customer service, I was told I’d have to print a return label and drop this radio off at a UPS, then wait for the warehouse to receive it before another 5-10 business days go by prior to being issued a refund for merchandise that was defective on arrival.
I take pride in saying I’ll never spend another dime with this company and I’d advise others to consider doing the same.
