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June 2024 by Persistent Dreams
Really dislike this location. Every time I stop for gas I have a problem with the pumps either accepting my rewards number or providing a receipt. Today took the cake though. I had a 22 cents off reward to use up by today. I enter my rewards number no problem, the fuel cost is discounted (22 cents plus another 5 cents for being a rewards member), I go to enter my payment card, it processes...then cancels my transaction. Okay, I enter everything again, cancelled again. So, I move to another pump. Lo and behold, the first pump accepted my 27 cents discount, but didn't replace it in my account when the transaction was cancelled. They stole my reward! No way to get it back either. I swear this is a scam. BEWARE!
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May 2024 by isaaciceman2730
Went in for gas, I was in a hurry to take my very sick child to see her doctor, but literally had no gas which is why I stopped. I paid for gas to be put on pump #9, used my rewards card to get the extra $.05 off, went to the pump to start pumping nothing came out, the price never went down either. The attendant by the name of Alma put the gas in the wrong pump, when I asked what happened she claimed I have her the wrong pump number, then said that I must've cancelled the transaction, when I tried showing her the amount was taken from my account she Sayid that I had to speak to a mgr. When speaking to the mgr whom never have her name told me to calm down before I spoke to her (I was calm), I told her I was calm, she said that I have an "attitude" and that I had to wait, I told I didn't have an "attitude", it's that I was in a hurry and didn't have time to wait around that I had a sick child in the car and I needed to go and all I'm asking is to either refund my card or put the gas in the right pump and they refused to do so I'm which I then had to call the police because they were refusing to refund me or give me the had that I rightfully paid for. They put the gas on the wrong pump, refused to admit they made a mistake even though the attendant knew she made a mistake and began to waste time knowing that I had to leave. The police responded to the scene and they still refused to refund the transaction or give me the gas that I paid for that someone else ended up getting because they put it in the wrong pump. The attendant kept insisting that it was my fault because I have her the wrong pump number, I told her to check the camera and audio and you'll clearly hear me say pump #9. And then said I cancelled the transaction when I put the handle back which I never did either. So I said which was it, I cancelled the transaction or have you the wrong number?? I know they put it on the wrong pump because the discount never applied to the pump I was at, the guy next to me was like "oooh free gas" took it and drove off. They made a mistake, refused to own up to it, didn't want to rectify the situation, made me have to call the police, my bank, their corporate office because they can't admit they were wrong and expected me to stay calm when they're ignoring me, giving attitude, and washing time I didn't have to waste with my child being extremely sick in the car. Two heartless women whom are like this daily at this gas station with the customers. They have their regulars that they're nice to buy they also have an attitude with customers who try to cash lottery tickets or try to pay for stuff with coins. It's not the first time I've had problems at this location but it's definitely the last time I go there. This incident happened 5/14/2024 at approx 2:20pm. I hope the owner or corporate sees this and reaches out because I will be filing a consumer report with BBB also.
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May 2024 by Kenny U know who
Good changes and good service
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May 2024 by Elliott Mahoney
Clean store
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April 2024 by arturo lopez
They need to better manage the lobby someone cut in front of me they were not in line I was standing
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February 2024 by Dawn Sykes
I'm a mail carrier just got off work around 945 pm stopped here at this speedway which I love I'm a reward member tired hungry ready to go to bed I went to laundry the night before came in with 20 dollars worth of quarters no one was in the store but me and the clerk she immediately turned me down and said I can't take your change due my drawer. Is full I was on e literally on e was going to get my snacks and fill up but couldn't this station has gone down on customer service I'm very disappointed dissatisfied with the way the young lady handled the situation I made a complaint through my email I'm waiting for response to tell me that my change is not acceptable over a certain amount I can go to another speedway they will take it why she didn't I had to get triple a to help me get gas I couldn't make it to the next this is crazy to me won't be back at this station no more
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January 2024 by Everest Universe
Kumar told me to follow my dreams and I am gonna do it! Absolutely loved my 12am speedway run. - Small (Pink) Tall (Black)
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January 2024 by Kelsey Gray
Does not sell tobacco
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December 2023 by Dzhenko Barakov
No restroom very rude! Never stoping to put fuel again!
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November 2023 by Sandra Gonzaga
Customer service its terrible it literally looks like they dont want to work . And they are rude to kids . And they are always on the phone they don't have no kind of respect to customers. At all ?
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October 2023 by Ana Smith
Didn’t sell yo-yos
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October 2023 by Anthony Caruthers
I'm talking about the speedway on Grand Street. What happens if you get attacked by two speedway employees while you're staying in line with a slurpee in your hand?
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September 2023 by Liz Alicea
Wow what drastic great changes at this location since Gloria has been the store manager. The shelves are always well stocked with all i need. It’s always nice and clean.The store manager Gloria has the best attitude of all the employees, she always greets people and is very helpful. The past managers had bad attitudes and never kept up with the store like this young lady has.
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September 2023 by Jo Ellyn Robinson
Hello, there is a wonderful girl by the name of Gloria there. She is amazing! Great customer service, very professional. The store is always clean, and organized and she has beautiful smile too!
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July 2023 by Nicole Rosario
I would love to share such a great Manager by the name of Gloria I’ve seen a cleaner store and better customer service . I stopped coming to speedway like 2 years ago due to it looking dirty but just started going again and finally amazed. That manager is so awesome and friendly.
