-
June 2024 by Nicole Kumané Chisum
Super busy! I was sad some of the fragrances I wanted to smell her out. I was impressed with all of the fragrances they had.
-
June 2024 by Shalom Buchholz
I have been a customer of Sephora for several years and have been observing a continuous decline in service quality. Today (June 3) I was at the Michigan location in Chicago and the service was poor. The staff did not know the products in skincare department. Instead of talking with you, they looked into their tech device to find something based on what I had to tell them. Two times I was still recommended the wrong product that did not match what I suggested (no fragrance please). It is obvious they have poor training, and they are not very motivated or passionate about their job - on a Monday morning. I was then talking with someone from the make up department, and she treated me as if I were their staff. Please wait here without telling me why she had to disappear - 5 minutes I didn't see her. Then I asked her a simple question for a highlighter in a travel-friendly size. She showed me one that was not travel-friendly size. When I voiced my concerns, she said: do you want to look around for yourself? I was speechless. Within 1 minute I then found a travel-friendly shimmer highlighter myself. When I asked her why she didn't show me that product, she said that it wasn't as glowy as the other that's why she didn't show me. But it seemed to me that she didn't know the products well, otherwise, she would have given me at least the option for a product that was a much smaller travel size. During the entire service, she was not friendly, with no smile, just an annoyed tired look. I felt stressed when I left the store with so little engagement and so much unfriendliness - and that by someone at a prime location. Sephora used to be different. They should hire people who get proper training and who like skincare and makeup and engaging with clients. I will not come back, and I do not recommend the experience.
-
June 2024 by Jeddah
The weather outside the store (the month of May) is cooler and more pleasant than inside the store!! Muffled and hot
We purchased over $500 and they gave us a gift of one product
-
May 2024 by Sabeen Firozali
Great store and staff, but the hours are unreasonable as they close super early, even on weekends
-
May 2024 by Марк Черный
Always help
-
May 2024 by Lucid Clemence
To the employee named Jordan:
Since you only provide the abusive and rude service to customers, this job doesn’t fit you at all! You are so uneducated and unprofessional! And stop saying “ have a good day” to the customers when you just ruined their days! You are the rudest and stupidest !
-
May 2024 by Медина Мырзалиева
Perfect
-
May 2024 by S Ahmed
Heity was so helpful on 4/20/24!
-
May 2024 by Emily Choe
Simone was an absolute angel helping me with a complicated return! She was so patient, kind, and helpful!
-
May 2024 by kevin corkish
Kiesha is a store assistant, she was so nice, helpful and knowledgeable, she made my friend feel like a queen , I would recommend looking her up when instore
-
May 2024 by marcello mancini
If you nees something.about perfumes or womens details...go.to sephora
-
May 2024 by Leigh Plunkett
Way better! I like giving people and places second chances because we all have "off days". You never know. My very first time here, I felt so unwelcome. The women seemed very disinterested in customers and instead held a weird chat-fest in the middle of the store, avoiding eye contact and all. It was so disappointing, not to mention rude and unprofessional. HOWEVER, my last three times here, I received incredibly warm customer service and Ary even went out of her way to help me find my shade of my favorite foundation. Kayla was also helpful as well as the young lady at the register (whose name escapes me at the moment). I was also approached by another two employees and it was a VAST difference to how I was treated my first time here last summer. It was like someone in management took these reviews to heart and changed their attitude. That matters! Yes, customers can be annoying, but you chose customer service and sometimes, you can put aside your personal issues to do a good job professionally and it shows. Thanks for helping me have a wonderful few shopping experiences!
-
April 2024 by Ranjiv Sharma
Very good collection where a person like me gets totally overwhelmed. But the staff came to the rescue quickly and helped
-
April 2024 by Aishley Hassell
My fave Sephora in Chicago always have the best products and even better customer service.
-
April 2024 by Megan Fontenot
The downtown Chicago Sephora is a real gem and huge, I mean, probably one of the biggest I’ve ever stepped into. As soon as you walk in, you’re greeted with an endless array of beauty products. It’s like stepping into a makeup and skincare paradise with so much to explore.
The place was buzzing with beauty enthusiasts, but what really impressed me was how fast the checkout lines moved. Major props to the staff for their efficiency! Speaking of the staff, they were super helpful and knowledgeable, always ready to offer tips and suggestions, which I totally appreciated.
Let’s talk about the samples – they were in such good shape! It’s a breath of fresh air to see well-maintained testers, especially when you’re keen to try before you buy.
What’s really cool about this store is the vibe. It’s bustling and lively, a reflection of the city’s energy. You can feel the excitement in the air as people discover new products and favorites.
If you’re ever in downtown Chicago and have a thing for beauty and skincare, you’ve got to check out this Sephora. It’s not just the size or the incredible selection of products that makes it stand out, but the whole experience – energetic, friendly, and totally on point. You’ll probably end up spending more time there than you planned, but trust me, it’s worth it!
