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February 2024 by Julia B.
The staff was incredibly kind as I wandered the aisles (Sephora is a treat for me and I had a gift card, so I wasn't too familiar with where everything would be!). Will absolutely be making the trip downtown to visit again!
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February 2024 by Michelle Cody
Personalized and knowledgeable service. Carlos was an amazing beauty advisor.
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January 2024 by ChicagoCandle Co
My favorite Sephora store in the city, we are lucky to have many but this one stands apart. I was in there this evening and a young woman named Raven helped me for over an hour as I asked questions and went on about my 40 year old skin and how I needed to make changes. She made recommendations, checked stock for me, helped me find out of stock items online and overall just made me feel special! I was so touched to receive such top notch service. Raven is a keeper, please ask for her if you go in, she is sure to help you with anything in the store!
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January 2024 by F R
Sephora is always super busy but the staff is always there to help along the way. There's never a long wait in line. The products I needed were instock as usual and I was able to get in and get out because I already know what I wanted.
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January 2024 by Paulina Contreras
I usually shop online due to the Discrimination I always get in store. I do not steal, but for some someone always assumes I do. I am well off for someone my age, my clothes/bags reflect that. As a Brown person, I don’t expect much from Sephora given their record for trying to “spot” people who steal. But when you’re constantly targeted, it gets really annoying fast. I spend $1k this month. The one time I step foot in a store, the security card is following me and he makes it known. He literally bumps into me and says nothing. As simple “excuse me” since it’s crowded would be nice from an employee. Do not shop in this store if you’re a POC. My last time going to this location. The people at WaterTower are lovely, shop there.
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January 2024 by Jamahoca Vega
Amanda at Sephora Chicago - A Patient and Knowledgeable Beauty Guide"I recently had the pleasure of working with Amanda at the Sephora store in Chicago, and I must say, she was a true gem! I was feeling a bit overwhelmed by all the foundation options and wasn't sure which one would be best for me. Amanda patiently guided me through the different products, taking the time to educate me on the various formulas and finishes. Despite my anxiety and hesitation, she remained kind and attentive, never making me feel rushed or pressured. Amanda truly went above and beyond to ensure I found the perfect foundation for my needs. Her expertise and excellent customer service made my shopping experience a positive and successful one. I highly recommend seeking out Amanda's assistance for all your beauty needs at Sephora Chicago!" ⭐⭐⭐⭐⭐
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January 2024 by Coco & Eve Cakes
Not as well stocked as i hoped it would be
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January 2024 by Justyna Kaczmarzyk
The employees at this location are kind and helpful!
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January 2024 by Will Eldredge
Had a hard time returning something here. Had to leave and come back, but both times the staff was super helpful, friendly and knowledgeable.
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January 2024 by Marisa Moments
I went in on a mission, so I was able to avoid the typical sephora muted chaos. I was able to find exactly what I wanted and was very happy to see they had a healthy stock of my eye cream. The checkout process was quick and efficient, and the sales person was quite friendly.I'd certainly recommend this location and have every intention of returning in the future.
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January 2024 by Katie S.
I stopped by this location to check out the post-holiday sale but had such a disappointing experience. The employee who works as a greeter by the door was incredibly disrespectful. While I was reading the label on a box, she rushed up to me and said, "Do you need assistance?" in an angry, disingenuous tone. After I responded, "No, I'm just checking the label", she rolled her eyes at me and rudely said "Mmhmm. Just so you know, we're about to close." They were going to close in 15 minutes, which was plenty of time for me to walk over to the register. During this whole interaction, she was staring at the couple of items in my hands as if I was going to steal them. I felt that she was profiling me because of my ethnicity. Sadly, this isn't the first time that I have been profiled at this location. I have had much better experiences shopping at the Water Tower Place location and would rather go out of my way to shop there.
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January 2024 by Nat Rose
This place can be hectic during the holidays, and that was it for me when I stopped by. It is the perfect place to purchase make-up gifts for Christmas.
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January 2024 by Ashley Lockett
Just buying a little bit of my favorite
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December 2023 by Natalya R.
This place can be hectic during the holidays, and that was it for me when I stopped by. It is the perfect place to purchase make-up gifts for Christmas.
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December 2023 by Lavanya Takale
Absolutely horrible customer service. The makeup section salesperson have no time to show things. They are not aware of their inventory. Very disappointing, would never come here again
