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August 2023 by Jennifer Parsio
I have been dealing with breast cancer and it's after math for going on 7 years now. I wish I had found Second Act sooner! Pattie & her staff do ask that you make an appointment but it's because they are working behind the scene to figure out all of the insurance none sense. When I arrived for my appointment they were able to tell me exactly what I was eligible for and the cost. Please please do yourself a favor and check them out. It's rare to find such organized and thoughtful service.
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October 2022 by Shirley Williams
The owner treats you like family, & friendly. the secretary's are soooo nice & friendly. this place is always clean & fully stocked.
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July 2022 by Maureen K
I had the pleasure to meet with Pattie at Second Act (Chicago) for the second time today & bring a new client to her.She is a true professional, so knowledgeable, compassionate & caring. Pattie made my post double mastectomy (& failed reconstruction) experience so much better. She fitted me with bras & prosthetics in a most compassionate manner. She knows her business & I recommend her highly. Second Act & Pattie is the only place I would go for these services & care. She is a true advocate & support.Thank you Pattie for all you do & making this whole (stressful/emotional) experience go so smoothly.You’re the best!~Maureen K
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July 2022 by Jacqui Shine
Wasn't my fault that their website was down so I didn't know I needed an appointment. (It would have been fine if she had just told me she didn't have time to help me.) Wasn't my fault that my doctor filled out the prescription incorrectly. Wasn't my fault that the doctor's office line wouldn't accept messages or that the switchboard couldn't find him or his NPI number. (I found his NPI number online with a simple search.) Nor was it my fault that she made phone calls for 20 minutes instead of asking me to bring back a corrected prescription. Pattie, however, seemed on the verge of accusing me of attempting insurance fraud to obtain a ... lymphedema compression sleeve. Okay, ma'am. I see that gentle touch you have with cancer patients and I salute you.This location is not in downtown Chicago and is nowhere near downtown. It's in Lincoln Park.
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May 2022 by Marcy F.
Patty is unaccommodating, arrogant and incompetent. She improperly fitted me after a mastectomy, and after telling her the size I wore and the size she gave me, she told me that it wasn't her mistake - that I was just uncomfortable in the bra. She was very quick to sign me up to receive 12 bras per year from Medicare. which she would bill Medicare for and send them to me. I have canceled my appointment with her, will file a claim with Medicare to get their money back from her and going forth, I will use another Medicare mastectomy provider
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October 2021 by Beth-ann W.
I was recently tasked with taking my 86-year-old mother-in-law to get a new prosthetic and bras. Finding out that it's been at least eight or more years since she had had this done, I knew that we could not just order off the shelf or online. After doing a quick yelp search, Second Act popped up. I reached out to Pattie as I live out of town and it was going to be difficult to coordinate an appointment. That didn't stop Pattie made sure she was available so I could bring in my mother-in-law. Great selection and very reasonable prices. Pattie even helped me fill out the insurance and medical paperwork - she is knowledgeable beyond anyone I had dealt with before (as I had worked for the American Cancer Society in the past). Pattie is a total professional as well as a kind and compassionate person.
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February 2021 by Nicole P.
Second Act is such an important and treasured business. I have spent two years working with Pattie after breast cancer, and she has been my right-hand partner in working with my insurance to source everything from compression sleeves to bras, to my custom prosthetic. Pattie Sheehan is a consummate professional, a woman of empathy, of fine intellect and great heart. She has and does go the extra mile to help me feel comfortable in my skin, to provide me with the best-fitting bras possible, to choose fun patterns in compression sleeves to lift my spirit. She marries these things with extensive training in fitting women of all sizes and needs, of all economic backgrounds, and at every stage of her journey. Without Second Act and Pattie I don't know what I'd have done as a survivor, navigating re-defining myself and re-learning how to love my own skin again. Her meticulous measurements created to a custom prosthesis that fits so well it actually comforts my skin. She goes the extra mile on steroids to help, and she and her business will have mine for as long as she remains there and we live in the city. Should we ever move I'd fly in to work with her. Thank you Pattie, for helping turn a terrible challenge and dark journey into an unexpected friendship and a relationship for life. Do not pass Go if you need these services, but call Pattie and make an appointment, and let her help you find your beautiful self again, through her beautiful, discrete, elegant, gracious, knowledgeable, trained, dedicated self.
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January 2021 by Cindy Joan
Pattie is very helpful and provides a caring touch. She was able to suggest bras that fit properly and look natural and guides you through the whole process. I highly recommend this shop.
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January 2021 by Bridgett Murray
I can’t say enough of how thankful I am that I found Second Act.Patty is so professional and just took care of everything. I was amazed!Everything I had gotten has worked out perfectly. I live in the suburbs and I was a bit nervous about going downtown. But it is so worth the trip. Thank you so much second act!
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January 2021 by Jess M.
My experience at this woman-owned and -operated local business was top-notch! My bra and prostheses are more than comfortable... they are actually soothing! Pattie was compassionate, knowledgeable, well-organized, and thorough. She chose items that I never would have chosen for myself if I had been shopping online... and I'm so glad she did! I have had none of the problems that many women complain of with protheses, and I believe that is due entirely to Pattie's expertise. She was able to explain my insurance options clearly and and worked with my insurance company through the whole process, even updating me when my claim was paid. The boutique is bright, welcoming, clean, and beautiful. At a time when I could not mentally or emotionally handle one more medical appointment, they made it feel more like I was shopping for lingerie. That was something I really needed! I am and will be encouraging my cancer sisters to go to a professional fitter and to this shop specifically, if they live in the area.
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November 2019 by Kay Malone
Just cannot praise them enough ! Had a double mastectomy years ago in another State. Felt like I was “ home” when I moved to Chicago and found Second Act !
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September 2019 by Frenchelle Hoskin
I was having an awful time finding new masectomy bras for my Mother. Many companies I contacted didn't have them & many of the customer representatives didn't know what I was talking about - very frustrating. Patty at Second Act changed all that. She knows her stuff!! Second Act has so much to choose from & the atmosphere was cheerful & warm. Patty was also patient and kind to my 86 year old Mother. I was glad I found her & her shop!!
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September 2019 by Stacia Guthrie DePooter
Very kind, one on one customer service. They know their stuff!
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June 2019 by Patricia Alvarado
Pattie could have not possibly been more helpful! She was extremely nice from the beginning to the end, she took the time necessary to give me all the possible options! She is amazing! Thank you very much I really think that god puts these kind of people (Angel )in my life for a reason! thank you very much Pattie
