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October 2023 by David M.
Careful doing business with this company. Maybe friendly service, but they will overcharge you without any hesitation or effort to resolve. I was charged twice for $1785.95 last year and only resolution from Gateway Auto Service was them saying through zero evidence it wasn't true and no further efforts will be made, sue if you want, otherwise thanks for the extra cash. And ironically, we both bank with the same institution so it's clear as day Gateway is in the wrong. Friend had a similar situation happen to him earlier this year. Visit with caution, review your bank statement is a must.
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July 2023 by Resti M.
I was sad when my new car got rear ended and hit the car in front of me recently. I was so stressed and sad. But Gateway Auto Service was so smooth and stress free. I brought in my car for repair and got my car quickly good as new. Excellent customer service and very professional!!!
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July 2023 by Paul B.
Quick response times and friendly service. Job was completed a day early. Fair prices too.
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January 2023 by Brian M.
I had a couple of different shops install components to lower my 2018 Challenger ScatPack. Not sure what the last shop did but Mike helped me figure out the issue and got the right parts ordered and installed. Smooth as butter now. Very polite, on time, on estimate, highly recommend.
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October 2022 by John F.
This company will buy parts from places like Advanced Auto and Auto Zone. they give a lifetime guarantee, but Gateway will recharge you if it needs to be replaced after 12 months or 12,000. I understand and expect to be charged for labor but not parts if he is getting them for free. I spent over $3000 on suspension work. 13,000 miles later it had to be redone. I went to Pep Boys and showed them the the work Gateway had done. I was told to go back to Gateway because the parts were bought at Advanced Auto and they are covered with a life time warranty and all I will need to do is pay for labor. Mike at Gateway told me no I would have to pay for parts. So I went to Advanced Auto and they said the parts ($ 800.00) were indeed covered but I was the secondary buyer and they could only give them to Gateway. So Gateway is trying to charge me twice for parts!!! This place is a ripoff. Not only did the work not last but they tried to charge me twice for parts that they payed for only once. John Finnegan So
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September 2022 by Deme A.
The car was in a horrific state after being flooded during the storm. The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.
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September 2021 by James T.
I can only say i am completely satisfied both in work and pricing as well as attention given to my questions both by him and his employees. AS well him calling auto parts to find parts for my Nissan. He also has an employee ("she" of course)that has designed their waiting room. perfect for late fall and winter. To die for if U R into that type of thing!! while you R waiting they also have a few OLD benches (wooden of course) and tables in the shade on hot days. The feel of professionalism with a taint of "family" amongst his workers. as well as his diversity in his employees!! ps i also have quite a few disability s which was addressed without a blink.
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May 2021 by Enrique Nunez
There was no service because of lack of Saab dealership's.
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January 2021 by Michael L.
Great customer service and quick delivery. Handled everything professionally and did a great job overall.
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December 2020 by Mike G.
shadi and mike are the best always looking out for the customers concerns needs and are very competitive with the repair cost they do everything they can to fix and complete the repairs and fix it right so i don't have to come back for the same repairs all the time i love this place i recommend all my family and friend to go there for all there vehicle needs thanks shadi and mike you guys are the best.......
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January 2020 by Calyn D.
These guys always take care of my cars and do a phenomenal job! Not to mention they are very reasonable. Will always be a client--highly recommend Gateway!
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September 2019 by Jean Richards
The staff was extremely helpful and willing to accommodate. The turn around for the repair was really quick and the mechanic showed me all the changes. Would recommend this place.
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July 2019 by Adam R.
Quoted me a fraction of what I ended up paying, without me agreeing to the "additional" charges or putting anything in writing. Plus the repair took over 5 weeks for them to finally finish. Avoid, very shady ownership.
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September 2018 by Sarah B.
Amazing service. I came in with my Honda leaking water on one side of the interior due to persistent rain that week and Fernando turned a bad day completely around. He was so kind and understanding. The professionalism and quality of service at Gateway Auto exceeded my expectations. Thank you.
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March 2016 by Marta S.
My husband and I were looking for a mechanic for our Saab and we found this one to somewhat specialize in this make. Long story short, we went in with a small oil leek from a vacuum pump. We got a very reasonable quote and left our car for the repair. We ended up going back, with the same issue, 5 times! Fred, the mechanic is a man of few words, to say the least. All we heard was that he doesn't know where the leak is coming from and that "he doesn't know what to tell us". How about a little research, Fred? Or offer a refund for a job not done? We were simply given the silent treatment. What a customer service! After the last time and an even greater leak we gave up. Took the car elsewhere and after doing a smoke test they were able to identify the leak origin in an hour. Hear that Fred? A smoke test. To sum it up: reasonable prices are only reasonable if the repair is done. In this case we just threw the money away.
