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October 2023 by Janneth D.
Do not buy from any of there locations!!! They sold me a bad truck and now the owner won't answer my calls or isn't at the office when I go look for him. The check engine turned on that same day I bought the car. Scammers!! Now I need a new motor. No se recomienda comprar aquí. Me vendieron un carro malo y ahora el dueño no me regresa ni las llamadas. El mismo día que compre el carro se le prendió la luz de check engine. Ahora necesito un motor nuevo.
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October 2023 by Adrian G.
Buyer beware! I purchased a truck from S&M on Western and I have had nothing but problems from the beginning. Initially I thought the salesman Alfredo was great! (Who wouldn't be when they are selling a lemon) The truck was even delivered to me. on the 2nd day of driving it I noticed a very harsh smell and it was giving everyone in the truck a headache, like exhaust. I called and Alfredo told me to talk to the owner "GUS" this man said he was the owner. After going over everything he REFUSED to honor the 15 day warranty I have from them. He tole me to use the extended I purchased. I even said I was getting a lawyer and the "owner" said "Go ahead, I don't care I am not fixing it". I filed a report with the BBB. I then took the truck to my local Chevy dealer who began looking at it under the warranty. There were SOOOOO many things wrong like needing a new exhaust, muffler, repair of the cam shaft as there was oil leaking all inside the engine and more. The 2nd day the TWO rear door handles fell right off. I did get a call back from the "owner" Mike stating Gus wasn't the owner ( what a circus) and he would fix it what else needed to be done. I called on the Saturday I was bringing it in and ironically Mike had to leave the country and the person there said he could look at my truck. I knew the only reason I got a call was because the BBB contacted them. I never heard back from the owner and have paid out of pocket for all these repairs less the oil leak which my warranty covered. The very day after getting this truck I began telling S&M and had a 15 DAY WARRANTY from them as well and they NEVER did a thing to HONOR their own warranty or word. This place sells junk and rips people off! Stay away from them if you can. I will always share this story and how horrible this dealership is. I bought all my previous vehicles from Ray Chevy and never had an issue with new or used. I am so disgusted with the lack of integrity, honesty and common human decency. Not just the bad business but the lying and games about ownership and then the next owner being out of the country and still no resolution. This dealership sells junk and doesn't honor their own 15 day warranty. They are liars and thief's... STAY CLEAR !!!! I would give 0 stars if I could. These are not honorable people.
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August 2023 by Josh Urban
Would strongly suggest buying elsewhere. Had a truck and drive less that 500 miles on it before I had to get it towed into a Ford dealership. This will be the second time in a month I have had to take it in to Ford. This time the gear shift is stuck in Drive. After Ford looked at it they said this truck might be giving you some problems. Strongly strongly advise to save your money down the road and buy elsewhere. Mind you I was sold this truck in “mint” condition according to two of the employees that work there.
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August 2023 by Czernicki Conner
Alfredo is the busy I purchased a 2016 ford escape and had a minor issue with it. Called up to the western location and he made sure I was taken care of if u are looking for a nice reliable car go to 57th and western location you won’t be disappointed
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August 2023 by Josh U.
**BUYER BEWARE** If I could do a review and leave no stars I would. Everything from the service to the actual truck I bought was horrible. Have driven less than 1,000 miles on the truck and it's been in the shop twice for problems. A truck that I have had less than 2 months. I had to pay for multiple tow trucks that they won't reimburse anything on even though I have it written in text that the truck is in "mint" condition. I will be going to small claims with them because it's just a pain in the ass to deal with them. They shorted me on the registration that was having to get transferred to another state but that came as no surprise given everything else. If you do, make the dumb decision to buy a vehicle from these guys please make sure you get the warranty because you will need it. I read a review similar to mine and thought it was just a "bad experience" turns out it's just a bad dealership. At the end of the day the choice is yours. I am almost willing to bet that any positive review is from a bot or an employee. I even saw an ex employee state that they would never buy a car from them. TRUST ME ITS WORTH SPENDING A GRAND OR TWO MORE AND BUYING ELSEWHERE.
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June 2023 by Tricia M
ZERODo not purchase from this dealer. I had to file a lawsuit after giving then the opportunity to fix the dealership quote. I came from out of state bought the car and the next day service engine is one. Call them Monday they fight me telling me the car is used and hung up the phone. After a battle on the phone they said to bring it back so I did and they would fix it im 3 hrs away they did not fix what was on the dealer quote the did one thing and did it false so when I picked it up almost 4 weeks later they did not do what the dealer quoted and the check engine came on again the next day. The whole ride home my car smelt really bad and in the process ther destroyed my carpet and interior. Call them first thing on Monday to tell me the same thing use ur warrent it's a used car blah blah blahMinded you I went less that 500 miles and was in my 15 buyers guarantee. They did nothing and when they repaired one part the did it faulty. I had these issues as soon as I pulled off the lot with a vehicle over 20k.DO NOT I MEAN TAKE THIS FOR REAL,PURCHASE ANYTHING FROM THIS SCAM COMPANY. There sharks taking advantage of people.Nice on the outside will approve anyone but does not approve the car
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June 2023 by Vertina Watts
They have good vehicles, but if it need to be fixed and they are under warranty, you will be waiting. You have to stay on them this is at their location on 57th western. That's why I gave them 3 stars
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June 2023 by Omar Zaruk
Amazing place to buy your first car. Ask for abood, he’s the man.
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May 2023 by Marquetta M.
Purchased a car from them and needed to bring the car back so they could get a gps installed for the finance company. Weeks later I received a ticket for $200 for not having a city sticker on the day and time I was in their office waiting for them to get the gps installed. Told the salesmen how could I get a ticket when I was in the office the whole time. So apparently that guy that took the car got the ticket but they were being such cocks about it. When they rip people off everyday selling those trash cars.
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May 2023 by Firas Yassin
He sold me a car and said it’s a clean car when I went to sell the car after a year it was a salvage car be carful buying a car from this dealership
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April 2023 by Abel Renew
Just recently bought a vehicle here. I came here because my family is good friends with the owner. They were really nice people but one thing I found kind of shady was the fact that they gave me an envelope after purchasing and signing for it. And instinctively I started opening it and the old man was like "ooh that's just some more paperwork" . I opened it anyways and seen the rating for the cars condition was below average. This made my stomach turn because I came and bought the vehicle in full price. It wasn't till I drove off the lot that I immediately felt how fragile the car was. Biggest mistake of my life. Just ask for the car fax before anything and test drive it before buying it. I just assumed since they were friends of my family they would have looked out for me.
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February 2023 by saleh albarghothy
Beware!!! They sold me a vehicle that doesn't has a muffler ,Now the car is with a mechanic and need thousands of dollars in repairs just to be able to drive it. Additionally, it's been a hassle just to get them to communicate with me. Go somewhere else and save yourself the headache and money. They don't do good business and I feel bad for those they take advantage of.
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February 2023 by Saleh Mustafa
I bought car before 6 months and I still wait to receive han transmission cover.and they don't have after sale service.
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December 2022 by bryan cosme
Terrible customer service, they promise to fix a few issues on my vehicle and end up making excuses not to fix it
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November 2022 by Jonathan Pelissier
Beware!!! They sold me a vehicle that broke down the NEXT DAY. Now the car is with a mechanic and need thousands of dollars in repairs just to be able to drive it. Additionally, it's been a hassle just to get them to communicate with me. Go somewhere else and save yourself the headache and money. They don't do good business and I feel bad for those they take advantage of.
