Ross Dress for Less offers affordable prices and up-to-date styles, making it a popular shopping destination. The store features some brand-name shoes like Air Force 1 Sage and Crocs, mainly in the women's section. Customers appreciate the great merchandise and excellent service at some locations, with one reviewer describing it as one of their favorite places. However, service quality varies, as some staff members are seen chatting across registers without acknowledgment, and assistance can be unhelpful, such as rude responses about finding luggage sizes. The return policy is 29 days, and the store could improve by offering more brand options and ensuring better customer service.