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November 2023 by Heath Familyphone
Staff present this afternoon (11/18/23) were unpleasant and disgruntled. Team included Alex and (perhaps) a female manager. Didn't count change yet rushed me thru my checkout, discussed increasing price of item from what it rang up as, and handed me a bag to bag my own items. I certainly didn't feel good about spending my money at this Ross today.
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November 2023 by Heath F.
Staff present this afternoon (11/18/23) were unpleasant and disgruntled. Team included Alex and (perhaps) a female manager. Didn't count change yet rushed me thru my checkout, discussed increasing price of item from what it rang up as, and handed me a bag to bag my own items. I certainly didn't feel good about spending my money at this Ross today.
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November 2023 by Maria Rodriguez
Love this store for their different items.
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September 2023 by Imsospoild
This place has the worse customer service I’ve ever experienced I was sent over to this store specifically and before we could attempt to shop I ask to use the restroom and was told someone would be back there so I walked back again and waited no one came so I walked to the front again and the Mgr told me she didn’t have anyone and I said this is how you’d treat a vet? And told her had she told me that we would have walked to a neighboring store bc it’s an emergency. She said there’s nothing I can do so I called back and she answered the phone my req not knowing it was her was the dist mgr # To file a complaint and she began to argue with me telling me I was talking to her like she was a child cutting me off not letting me speak then I yelled I walked away from you bc we had to use the bathroom ma’am. And hung up never getting the dist office number. My husband decided to go back and look for what we came for and to our surprise anyone that look like me had full use of the bathroom now even had a person standing there. I’m pissed bc she caused a problem that wasn’t necessary I’m on 4649 foster ROSS! Unbelievable that someone would argue with a customer that politely ask for help
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August 2023 by geneva lee
The employees there try to keep things in a neat and oily fashion but customers are rude and they don't care about the merchandise so sad to see things on the floor
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July 2023 by Krasimir Yazadzhiev
I visited this store - it's a new one and very nice
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July 2023 by Briseida V.
Bad customer service. Ugly attitude from the cashier on register 4 at 6:38PM on 07-09-23 #2172492 and on top of that I thought the cashiers job was to take the hangers off items?? This wasn't any self checkout sort of thing otherwise I would've done it myself.I didn't understand her the first time and it threw me off the second time she demanded because I have never experienced this before. (also she did not ask nicely to begin with) When I got to the register she pushed the items with hangers back to me still waiting for me to take them off. How ridiculous and lazy of this store to have this rule haha. I will not be coming back for sure nor recommending this store to my friends who love shopping at Ross.
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June 2023 by Charlie Veguilla
Great puma hats for reasonable prices ,good backpack with lots of pockets keep in mind these are the large gym backpacks they also have smaller sizes large backpacks are around 40 dollars some cheaper
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June 2023 by Cheryl Vasquez
Found better looking clothes than Marshall had. Not bad. I would recommend this store.
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June 2023 by Zai Zing TV
ROSS problem was their washroom.Sometimes it's closed. It's like you're not in one of the US stores. Not convenient for older people who keeps using the washroom due to medication side effects.
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April 2023 by Rey Davila
Great prices. Great deals. Friendly staff. I come here at least once a week. Just to see.
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March 2023 by Mirela Savin
The cashier was rude today, I asked her how much cost a pair of shoes that I picked up, shoes which were worn and returned to the store without any price on them, I asked what price they may have in these conditions. She said 16$ and I agree after I checked this price with her again.On the receipt, she put 59$, this is very very rude. I gave the shoes back.I'l Never go back there.
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March 2023 by Steven Wood
Nice neat store, would have given 5 stars but forgot Chicago and has to pay .07 cents bag tax
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March 2023 by Mia Blue
Always great & new selections for home goods, hygiene products & more! Prices are great!
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December 2022 by SACREDSASSYFREEDOM
Ross is my go to store. But this one didn't gave alot of clothes. But we are in a shortage of labor. So I can't tell if I didn't like it as much because of this. Not The staffs fault. But I would recommend asking when they get new shipments in and seasonal stuff and go when things arrive so you don't lose out.
