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October 2023 by Janneth D.
Do not buy from any of there locations!!! They sold me a bad truck and now the owner won't answer my calls or isn't at the office when I go look for him. The check engine turned on that same day I bought the car. Scammers!! Now I need a new motor. No se recomienda comprar aquí. Me vendieron un carro malo y ahora el dueño no me regresa ni las llamadas. El mismo día que compre el carro se le prendió la luz de check engine. Ahora necesito un motor nuevo.
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October 2023 by Adrian G.
Buyer beware! I purchased a truck from S&M on Western and I have had nothing but problems from the beginning. Initially I thought the salesman Alfredo was great! (Who wouldn't be when they are selling a lemon) The truck was even delivered to me. on the 2nd day of driving it I noticed a very harsh smell and it was giving everyone in the truck a headache, like exhaust. I called and Alfredo told me to talk to the owner "GUS" this man said he was the owner. After going over everything he REFUSED to honor the 15 day warranty I have from them. He tole me to use the extended I purchased. I even said I was getting a lawyer and the "owner" said "Go ahead, I don't care I am not fixing it". I filed a report with the BBB. I then took the truck to my local Chevy dealer who began looking at it under the warranty. There were SOOOOO many things wrong like needing a new exhaust, muffler, repair of the cam shaft as there was oil leaking all inside the engine and more. The 2nd day the TWO rear door handles fell right off. I did get a call back from the "owner" Mike stating Gus wasn't the owner ( what a circus) and he would fix it what else needed to be done. I called on the Saturday I was bringing it in and ironically Mike had to leave the country and the person there said he could look at my truck. I knew the only reason I got a call was because the BBB contacted them. I never heard back from the owner and have paid out of pocket for all these repairs less the oil leak which my warranty covered. The very day after getting this truck I began telling S&M and had a 15 DAY WARRANTY from them as well and they NEVER did a thing to HONOR their own warranty or word. This place sells junk and rips people off! Stay away from them if you can. I will always share this story and how horrible this dealership is. I bought all my previous vehicles from Ray Chevy and never had an issue with new or used. I am so disgusted with the lack of integrity, honesty and common human decency. Not just the bad business but the lying and games about ownership and then the next owner being out of the country and still no resolution. This dealership sells junk and doesn't honor their own 15 day warranty. They are liars and thief's... STAY CLEAR !!!! I would give 0 stars if I could. These are not honorable people.
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August 2023 by Josh U.
**BUYER BEWARE** If I could do a review and leave no stars I would. Everything from the service to the actual truck I bought was horrible. Have driven less than 1,000 miles on the truck and it's been in the shop twice for problems. A truck that I have had less than 2 months. I had to pay for multiple tow trucks that they won't reimburse anything on even though I have it written in text that the truck is in "mint" condition. I will be going to small claims with them because it's just a pain in the ass to deal with them. They shorted me on the registration that was having to get transferred to another state but that came as no surprise given everything else. If you do, make the dumb decision to buy a vehicle from these guys please make sure you get the warranty because you will need it. I read a review similar to mine and thought it was just a "bad experience" turns out it's just a bad dealership. At the end of the day the choice is yours. I am almost willing to bet that any positive review is from a bot or an employee. I even saw an ex employee state that they would never buy a car from them. TRUST ME ITS WORTH SPENDING A GRAND OR TWO MORE AND BUYING ELSEWHERE.
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May 2023 by Marquetta M.
Purchased a car from them and needed to bring the car back so they could get a gps installed for the finance company. Weeks later I received a ticket for $200 for not having a city sticker on the day and time I was in their office waiting for them to get the gps installed. Told the salesmen how could I get a ticket when I was in the office the whole time. So apparently that guy that took the car got the ticket but they were being such cocks about it. When they rip people off everyday selling those trash cars.
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May 2023 by Jeff Watt
Great guys huge selection of nice late model rides . Thanks again for your business.
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November 2021 by Innocent Iheremelam
Amazing trading platform, easy to use and quick withdrawal. I have been using this platform together with
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July 2020 by life with bre
The sales clerk was very helpful and offered a good price for the vehicle I was interested in.
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May 2020 by Kyana Butler
I was sold an okay looking car today but the key is unable to be used to unlock either door on the car. So now I have to pay for a locksmith to come in the morning to open my car and change my key. This is outrageous I have to spend more money on a car that I just paid for and it hasn’t even been 24 hours. Then I have to wait until Monday to even get a response because the shop is closed now. I thought y’all were helping out what’s going on?
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May 2020 by Renata V.
Horrible customer service!!! We went to look at vehicles and we asked if the price was negotiable. They said their price was the lowest they could go....no room to negotiate, you pay whatever they want.
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December 2019 by Matthew Dana
outstanding customer service and quality of cars. most importantly someone you can TRUST!!
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November 2019 by Ellen L.
I had a fantastic experience with this business. I wanted to put X money down and pay Y per month -- and I put X money down and pay Y per month. Jimmy in Sales has been in the business for over 20 years and feels no pressure to sale a car. They were both courteous and casual as we financed, again I felt no pressure. This is a family and like-family run business, and they made me feel like family as I leased a vehicle to support my own family. I came back within 3 days of purchase with a concern and they addressed it with no hassle and no cost. These seemed to be good, honest people. I am very happy with my purchase and my experience. I highly recommend their business.
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November 2019 by Steven Tizzo
John helped me figure out what I want and what I needed. He delivered me a clean car inside out! All I knew is I wanted a rot and rust free car and that’s exactly what I got, with a new transmission. Now I’ll go to him when I’m ready for what I want. Highly recommended,because of the service. Thanks John!
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September 2019 by Shorty B.
Don't buy anything i repeat don't buy anything from here. I just got a car from them thinking I made a good purchase I got this car July 12 2019 went out of town August 30, and was due back home on sept 2, on my way home motor locks up on highway I almost got hit by an 18 wheeler, got a two year warranty with them for them to tell me the claim had been denied due to something S and M auto did. I've been without A car since sept 2 and Sam the owner will not take my calls, he's always out of the office these people will not make the situation right just a waste of hard earned money
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September 2019 by Shannon Vandeusen
I totaled my car a few weeks ago so I found myself having to look for a vehicle. I talked to JOHN who was able to get me exactly what I wanted with only 38k miles and a much lower payment than I had for my previous car. Very happy with my purchase from his sharp self
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July 2019 by David B.
I have nothing but good things to say about these guys! They sold me a solid car with warranty (have not had to use) at a fair price. Was my first purchase but wont be my last! Hard to find a dealership these days where they stand by their word - Dean and his crew do / does.