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February 2024 by Julian Sanchez
From the beginning they were preparing me to know that they were possibly going to charge more money than paid for the shipment to Colombia, making reference to the fact that the DIAN is always to blame if something is lost or if they make a money adjustment, in fact they charged me an adjustment of money!!, having to give my banking information over the phone and telling me that if I don't do it the box will not be released, they also looted and things were stolen from the box (I can't guarantee that it was the company that sent it, but if they wash their hands) In my opinion it is a corrupt practice where the only person affected is the customer who ends up paying an additional 50% of the money charged for shipping and also pays with the lost products. What are they based on to make the supposed adjustment? What is the support and trust you give to the client? Where is the readjustment made by the DIAN verified?
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January 2024 by David Liera
Very bad parcel service. I sent three boxes of which 2 arrived in very poor condition. They spoke to me first. To ask me 80 doll to pay the extra customs. Which exceeded Paying them will be released. And the other box lasted almost 3 weeks and they told me again that. They stole it in Medellín. That it wouldn't come. They are top thieves in Colombia... it seems the company does not have any type of security. Find another company
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July 2023 by julie torres
I have been sending packages to Mexico for years and Remittances and Cargo is cheap and fast.
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May 2023 by Genesis Joly
(Translated by Google) I love it, I never had problems with my shipments. Excellent service.(Original)Me encanta, nunca tuve problemas con mis envíos. Excelente servicio.
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January 2023 by Enedy Robles
(Translated by Google) Terrible service, I called twice today Saturday December 11 to obtain information about a shipment I wanted to make, the first time a man to whom I am expressing my interest answers and leaves me on hold to take other services..., to top it off the call he falls, I call again and the same man answers me, and I let him know that he left me in the waiting line and his answer was: "he is very busy" and his attitude gets rid of me without giving me the complete information, so I reproached him for his attitude and he continued saying that he was very busy as if I were not a customer, I had no choice but to tell him about his poor quality of service and hang up.(Original)Pésimo servicio, llamé dos veces hoy sábado 11 de diciembre para obtener información sobre un envío que quería hacer, la primera vez contesta un señor al cual le estoy expresando mi interés y me deja en espera para tomar otra servicios.., para colmo la llamada se cae, vuelvo a llamar y me responde el mismo señor, y le hago saber que me dejó en linea de espera y su respuesta fué: 'que está muy ocupado" y su actitud deshacerse de mí sin darme la información completa, por lo que le reproche su actitud y continuó diciendo que estaba muy ocupado como si yo no fuera cliente, no me quedó más que decirle sobre su mala calidad de servicio y colgar..
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December 2022 by INGRID MEDINA
(Translated by Google) Excellent service thank you very much!!! The two boxes arrived in perfect condition and before the budgeted time! one arrived on the 15th and the other on the 16th ? Thank you very much!!!The person who attended me on December 8 at night was very kind, attentive and professional.(Original)Excelente servicio muchisimas gracias!!! Las dos cajas llegaron en perfecto estado y antes del tiempo presupuestado! una llegó el 15 y la otra el 16 ? Muchas muchas gracias!!!La persona que me atendió el 8 de diciembre en la noche fue muy amable, atento y profesional.
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November 2022 by Diana Marin
(Translated by Google) The service and customer care are excellent.thanks for your kindness(Original)El servicio y la atencion al cliente son excelentes.gracias por su amabilidad
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June 2022 by Maria Sarah
(Translated by Google) Excellent company! Shipments arrive quickly and without problems. We have been customers for five years. I recommend them 100%. Jimmy is helpful, honest and a wonderful person.(Original)Excelente empresa! Los envíos llegan rápido y sin problemas. Hemos siendo clientes desde hace cinco años. Los recomiendo 100%. Jimmy es colaborador, honesto y maravillosa persona.
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April 2022 by Paola Andrea Martinez
Good company. I have send to Colombia and the boxes arrival time at Bogotá is in less than 5 days. I recommend this place.
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January 2022 by carol cardenas cortes
(Translated by Google) Very bad service, my box was retained by Dian in Colombia and I needed information to claim it but they denied it, as well as omitted information regarding cargo content requirements regulated by Dian in Colombia. Very bad service attitude of the person who attends as well as that of manager Jimmy.(Original)Muy mal servicio, mi caja fue retenida por la Dian en Colombia y necesitaba información para reclamarla pero me la negaron, asi como también omitieron información referente a requisitos del contenido de la carga reglamentados por la Dian en Colombia. Muy mala actitud de servicio de la persona que atiende así como también la del manager Jimmy.
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December 2021 by Maria Sarah G.
(Translated by Google) Excellent service and honest and responsible people. The box arrives at its destination in perfect condition and with nothing missing inside the boxes. I have been a customer for years and I recommend them 100%.(Original)Excelente servicio y gente honesta y responsable. La caja llega a destino en perfectas condiciones y sin nada que falte dentro de las cajas. He sido cliente durante años y los recomiendo 100%.
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September 2021 by Maria Sarai G
Excelente servicio y gente honesta y responsable. La caja llega a destino en perfectas condiciones y sin nada que falte dentro de las cajas. He sido cliente durante años y los recomiendo 100%.
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September 2021 by Tatiana Morales
He enviado dos veces y no tengo ninguna queja. Mis encomiendas han llegado completas, no han abierto nada o retenido en aduanas. Tampoco ha tomado mucho tiempo, mi familia ha recibido los encargos entre 8-10 días.
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May 2021 by Daniela Sanchez
(Translated by Google) Very good service, my products arrived complete and in good time. Thank you Remittances and cargo I always send with you.(Original)Muy buen servicio, mis productos llegaron completos y a buen tiempo. Gracias Remesas y carga siempre hago envíos con ustedes.
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December 2020 by Diana Galvan
I like their service but the girl who works here doesn't like her job, she doesn't answer your questions , she never smiles, she doesn't look at your face, she looks mad all the time.The old man who used to work in that office was very kind and helpful.
