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March 2024 by Michelle Browder
Rag and Bone in Chicago is the best!! The people there are so friendly and helpful especially Rachel! Their clothes are reasonably priced for the top quality they are. I have had several pairs of jeans for more than 5 years and they still look like new!! Can’t ask for the most genuine, caring staff EVER!!
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March 2024 by Mabel Cottrell
Great Products ....
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July 2023 by Lexmaister
I would say poor customer service if in fact I had experienced any, the 2 people working seem to be bothered by us walking in the store, no help offered and when I tried to get the attention of the cashier he just walked to the back of the store.
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July 2023 by Erika Romero
Poor customer service, the salesman seems more interested to look at himself in the mirror, than welcoming costumers
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January 2023 by Angela DeLuca
Thank you, Jay for the incredible customer service! I’m a new customer to this store and I stopped in to purchase an item while I was out on a run - literally a run- in full blown non-matching running gear. The store staff were incredibly kind and could have cared less that I wasn’t dressed for shopping. They were extremely knowledgeable about their product and a pleasure to talk to. It’s rare to feel so welcomed in a luxury store, even when in regular clothes. Thank you for such great service. I’ll definitely be back.
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January 2023 by Wuliao Hao
Service attitude is bad. Only two staff in the store, one was always on a phone call and never even have eye contact with you. And the other one just running around fetching stuff, only asked us if we need help when we were about to leave the store since no one helped us for fitting or browsing
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November 2022 by Alexis Youn
Can’t go wrong with cashmere sweaters and hats from here. The prices are costly but you’ll wear it for years.
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November 2022 by John M.
Very disappointed. Fell in love with one of their fragrances and ordered it, they canceled the order and told me it was out of stock. Then they text me 2 weeks later it's back in stock so I ordered. Checked the status twice but none of their employees could find my order. Received a notification my order was canceled again with no explanation.
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October 2022 by Dan King
Super nice and helpful staff
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April 2022 by Ann R
Helpful sales Associates. Out of stock in some sizes, but they were able to find at another Rag & Bone store ... I thought the selection of Women's clothing was limited, this seems more geared towards men, which is why I rated only 4 stars
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February 2022 by Victor Saad
I've been coming here for years. And my most recent experience was a reminder why I love this place. The staff is incredibly kind and helpful. And Sabina (maybe a manager?), helped me with an online order in the most generous of ways. This place is a real gem.
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February 2022 by Idalia Nunez
Staff are very friendly and happy to look for additional sizes. You can do some clothing repairs there too.
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December 2021 by Paul D'Cruz
An absolutely outstanding experience!! My touch point started over the phone with Jay who was so patient and genuinely keen to help and invited me to the store to solve my gift exchange issue. In-store both Jay and Sabina went out of their way to call other stores and identify availability of the chinos I wanted and were very transparent with the pricing adjustment too. They placed an order for me and even agreed to make a change to the order the next day and offer me the sale price difference. An absolutely fantastic omni-channel experience both on the phone and in-store! Tremendous brand ambassadors - Jay & Sabina you make all the difference especially in these times where personal connections are limited! Thank you.
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December 2021 by Biff F. Palmer
Good help for customers
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November 2021 by Tami J.
Great store in the Chicago Gold Coast. This is a flagship store and is very large and has unique items. Adam, one of the the managers was phenomenally! I found an amazing puffer coat for my boyfriend and Adam tried it on and modeled it on for me. I also purchase a great belt from the store. Adam could not have been kinder and wrapped everything up in a beautiful box for me.