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September 2023 by Georgia Zorba
Excellent quality!
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March 2023 by Christine F.
My mother and I were so very happy with the service that Joshua and Jose provided when we were there on Sat March 25th. They help find 8 hardware pulls in what one would call the needle in the haystack! They never gave up and could not have been more pleasant to deal with! They really know the meaning of great customer service. Many thanks to Joshua and Jose!,
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February 2023 by Syed Waliullah
Very collection and reasonable prices
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December 2022 by Haas Haas
Not for people on a budget
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June 2022 by Mk D.
I'm completely renovating my apartment and I needed to make every decision for a large master bathroom with separate rooms for the tub/shower, the toilet area, the area for the sinks and two large walk in closets. I also needed to completely redo a powder room. Lupe Mercado spent about two hours with me on two different occasions. She designed a vanity for my master bathroom and helped me select toilets, the tub, faucet, sinks, items for the shower, countertops, hardware for the kitchen and the like and created a comprehensive price list with pictures of all items selected.I've never written an email about customer service to anyone before. Lupe was fantastic. She was patient and focused on what I wanted. After asking questions about my preferences, she never once tried to push something I didn't like on me. She explained how different price points worked but when I gravitated to some items that were on the more expensive side, I didn't feel like she was pushing me to the most expensive class of items in every category. Instead, she let me walk around and point to any item I liked. Every time I made a decision I felt like she got me closer to the next item I wanted pretty quickly because she had more information about me. Although I didn't have an appointment to see her the first time, she never made me feel rushed or that I was wasting her time. The overall sense I got from Lupe the entire time is that she wanted what I wanted and she was willing to take the time to help me make some irrevocable decisions. Also, she seemed extremely knowledgeable about all the products. Highly recommend!
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May 2022 by Anuj S.
So far I've visited Studio 41 a few times and placed orders for most of our bathroom renovation needs. You have to remember that this place is not a regular retail store. You have to schedule an appt with specific specialist. They have different departments, like fixtures, kitchens, tiles, etc. You have to call ahead and set up time with one of them to work through your project. Sure you can walk in and look around, but it isn't set up to just expect a "normal" retail experience when that's not the model. I will say this is they do have someone at reception and they should provide guidance for those people that walk in blind and with the wrong expectations. I don't know why that wouldn't have happened. For me... We went in with an appt. The first lady we spoke to was very flustered and unhelpful. I don't remember her name, but she soon passed us onwards for an awesome person who has been an amazing help. She did a full bathroom renovation design in working within our needs. She sketched it all out on a design program and that has helped us finalize and make selections for everything else in the bathroom. She went way above and beyond in terms of helping us with design decisions for tiles, bathroom fixtures, etc. even though the cabinet / vanity is her area of expertise. Btw, her name is Beata and she's awesome. Then she handed us over to Pawel in the bathroom fixtures area and he was also awesome in terms of helping us pick a tub, tub filler, faucets, sinks, etc. He made sure things matched and that we kept our costs low. Really knowledgeable and patient with us and went through multiple complete quotes with us to arrive at our final order. The above is probably after 3-4 trips with appts each time and finally having items, colors, and selections finalized. If you do have precise measurements of your bathroom, that's a critical starting point. If you have sample tiles, etc. all of that is critical to being with you as she can only help you if you guide the direction. One other thing I'll say is as far as I can tell, this is a decent way to work with some specialists without paying an extra arm and a leg. This is the only place I know of that has the added design and recommendation services without up-charging big-time. I will say that we haven't received any of the items we've ordered yet and they're not due to arrive until later, but my above review is for the sales and ordering process. Hoping it all turns out well and looking fwd to this bathroom renovation being complete.
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February 2022 by Zahraa H.
Used their services to redo my kitchen . Order arrived missing a few items. Wrong cabinet inserts. Terrible communication. The agent doesn't and never answers her phone calls nor email. Once they receive your money they forget you were their customer. Save your money and energy and go somewhere else. FYI. Project started one year ago and still missing cabinets
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December 2021 by Ben Grooten
this company does not value its customers or their time. they told me to pick up an order at a specific time and I have been waiting for them to load it for over an hour. this is not the first time this has happened here. buyers beware.
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May 2021 by Jeff Murray
My wife and I had a great experience with Jacob Fraker in the tile dept. Jacob was amazing in helping pick out and match bathroom floor, wall and shower tile for a complete bathroom remodel. Jacob picked out an amazing shower tile to go with the floor and wall tile for the bathroom. We both appreciated his time and follow up, we would highly recommend this store and Jacob.
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April 2021 by usman memon
Good for saving some money for Discount price
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March 2021 by Denisha B.
You all ought to update your hours on here. Came at 5pm to look at toilets and was told they closed at 5, and that I had to leave. I checked hours on here and it states you close at 6. I will never purchase anything from here.
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March 2021 by Elliot Cortez
Treated me and my son really nice, service and the food was great, decor was very nice multi big screens.
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March 2021 by Casandra M
Quality products and great prices. It's one of those places if you plan to do project you gotta keep coming back to see what's new.
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March 2021 by Ian Zywica
Guys that work here are great, and the prices are good.
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February 2021 by Jheir J.
My My My. I ordered windows in the mist of this pandemic and the windows originally was supposed to take 4 to 6weeks. Needless to say it only took 2 weeks. Before I left the store I asked Ms Demetria if there was anything she could do to expedite the order. Her exact words was "LET ME SEE WHAT I CAN DO" Demetria thank you for your professionalism, your concern, and your patience in assisting me. People go to the Studio41 right off the Dan Ryan and 83rd st. Trust and believe you won't be disappointed. Thanks again Demetria
