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April 2024 by Johnny A
This is my 2nd time visiting this location and I have always been pleased. Dr.Rachel Dress is amazing as was Dominique N. The young lady who triaged me. Convenient location, and friendly front desk staff. Due to unbearable circumstances I had cancelled an evening appointment and decided to take my chances and walk in understanding there could be a wait. Thank you staff for your , accommodations, kindness and attentiveness. Amazing job!
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March 2024 by Lindsey Dorcus
I waited over 30 minutes to be seen after making an appointment the day before.The staff were either not wearing masks or wearing them under their noses, despite large signs everywhere about the company's commitment to infection control that say "masks required!" It made me wonder if the claims on those signs about air quality and cleanliness were also a lie. I wouldn't recommend this location to anyone who is immunocompromised in any way.The facility did not even have basic diagnostic equipment (could not perform an EKG or blood test) and I was told I should go to the ER (where they...performed and EKG and blood test. Except for hundreds of dollars and hours more than it would have been at an urgent care).There was loud music playing somewhere in the treatment area the whole time I was there - not great for patients dealing with headaches (one of my symptoms)!
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March 2024 by Allison Chase
I had severe back pain and chose this location on a recommendation. I arrived mid-morning without an appointment and was seen within a few minutes. The woman at the front offered me water and a snack while I was waiting which was kind and much appreciated. The staff all showed patience and care during my visit and helped me with the pain. Would revisit for sure.
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March 2024 by Kayleigh
Great experience here; the wait wasn’t very long, the staff was kind and efficient, and I received all the testing and care I needed. All my questions were answered, and I left feeling confident that my issue was taken care of.
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March 2024 by Daniel C. Reiter
I highly recommend going to your nearest Physician's Immediate Care, rather than the ER, if you're not feeling well. The doctors and staff there are very good at what they do, and they treat you with respect.Sincerely, Daniel.
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March 2024 by Briget Diehl / Travis Fiero
Everyone was so incredibly kind- nurse Ashley was amazing at calming my nerves for a potential scary thing and my doctor (forgot his name I’m sorry!) was so attentive and I really felt taken care of. Will def be back (well, hopefully not but if needed I will be lol)
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March 2024 by Jamie Farny
Fast, friendly, and effective care! It’s great to have a local healthcare provider for common problems that may not require a visit to my primary care physician.
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March 2024 by Rhonda Ruettiger
I had travel to Chicago 3 days before my daughter would be induced for the birth of her baby. Her family was sick with the flu when I arrived. They had been put on a prescription as the baby was being induced in 2 days. The hospital rule was I needed a nasal swab.. the results immediately and a prescription filled if I tested positive ALL BEFORE I could be with my daughter and new baby in the hospital.This was a very STRESSFUL time. I do not live in Chicago. I had to find a clinic that would.. test with a the nasal swab … give me the results immediately, and a clinic that could give me a prescription. I started dialing at 8:00 amCVS clinics.. Walgreen Clinics, and walk-in clinics.They were Always answered by an AUTOMATED SYSTEM that WILL NOT give you a real person… OR the clinic’s ONLY option is for YOU to schedule an online appointment WITHOUT being able to ask about the 3 things I needed.I FINALLY found Physicians Immediate Care.A PERSON answered I COULD DO all three things I needed!! I walked in … waited 20 mins … got my nasal swab… the physician returned with the results in 20 mins!!! My test was negative!!!It’s 11:00a.m. I now can go be with my daughter in the hospital.Thank you Physicians Immediate Care!It was a healthy Baby Boy ? Rhonda R
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March 2024 by Elizabeth Kraatz
When I walk into an Urgent Care Clinic with my son who is in anaphylaxis, YOU SHOULD NOT HAVE TO SEARCH FOR THE EPINEPHRINE!!! That is an emergency medicine that should have a specific place and ALWAYS BE IN THAT PLACE. Staff should not have to hunt through drawers and make calls to try to locate it.Patrick saw my son and was great - called an ambulance without waiting for the dust to settle.
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March 2024 by C. F.
Receptionist doesn't listen. I explained to her that my insurance needs to be updated in the system h she did not do that. I have received a bill for over $300. She also quoted extremely long wait times with hardly any patients in the waiting area. It seemed like she wanted to deter ppl from coming so she quoted a long time so they would leave. I think I was quoted 1.5hr wait. I was in & out within I hr of arriving because there were hardly any patients there!
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March 2024 by Alex Magnuson
Had my appt at 1:04pm and was out the door by 1:45pm with a prescription called in to my pharmacy. The staff was kind and efficient. Would go back if needed.
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March 2024 by Seth Hauser
This place seems to have good doctors, but the receptionists are extremely rude.During my visit I was diagnosed with an upper respiratory infection requiring an antibiotic. I was given Amoxicillin, and in my sick state it slipped my mind that my girlfriend has a very severe allergy to any penicillin-based medication and we are both uncomfortable with me taking them because of danger of cross-contamination.I called the clinic back and spoke to a receptionist who was extremely dismissive and rude about my request. I asked her if she could simply have the doctor prescribe me a different medication that is not penicillin-based. Her response was rudely stating, "No, the doctor will not prescribe you another medication. Just take the pill and wash the glass and you will be fine." Then she literally hung up on me!I was appalled and immediately called back, getting the same woman. She was again rude, and when I told her that she hung up on me, she "apologized" in a mocking sing-song voice. I demanded to speak to a manager, and she refused, telling me that there was no one there in charge above her. Apparently to try to get rid of me, she asked if I wanted to speak directly to a doctor and I said yes. So guess what? She put me on hold for over 5 minutes before my call was transferred to an empty voicemail box with no name, and one which is clearly never checked, because no one from the clinic ever returned my call.I am absolutely appalled by this level of customer service and I will never return to this location under any circumstances. These people should be ashamed of themselves for treating sick people in this manner. Thoroughly disgusted. I have never been treated so poorly by customer service anywhere in my life.
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March 2024 by A.J. Dan
They were understaffed so I did have to wait a bit longer when I got there. I also made that appointment the night before, so it is already great you can potentially get in for help on short notice. I was taken very good care of and they clearly want to help you.
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March 2024 by Murugan R
I walked in for the appointment and had to wait. However the physician was great and my overall experience as well.
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March 2024 by Mark Y
I am disappointed with my recent experience at Physicians Immediate Care. Despite being told the wait time would be approximately 20-30 minutes, I ended up waiting for nearly 70 minutes before my turn. Even more frustrating was the fact that someone who arrived after me and checked in after me was seen ahead of me when it was my turn. This made me feel discriminated against and treated unfairly. It was a complete waste of my time and left me feeling extremely disappointed. I would advise others to seek care from a regular doctor instead, as the wait times are comparable and there is nothing "immediate" about the service provided here.My only option: Walk away and never return.
