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February 2024 by Theresa Pretzer
Great customer service
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January 2024 by Deborah Rose
Petco almost always has what I need. If the store doesn't have stock, it generally takes just a couple days for them to ship it to me. Very quick response to online pickup orders. We've appreciated their rewards program and have saved quite a bit of money over the years.
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January 2024 by Shannon Christian
Except for the fact that dog food is too expensive -- especially specialized diets like Hydrolyzed Protein -- Petco has great selection and service (this varies by location, my rating is for Clybourn Ave, Chicago).
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January 2024 by drummergirl4550
I took my 4 month old kitten, to the vet for her first series of shots and a wellness exam. I really liked it, my kitten, eh, but it was a vet AND her first visit. The whole store is great. But especially the person checking us in for our appointment, I forgot to get her name, and the technician's too, WONDERFUL people, very knowledgeable, and Dr. Henderson is a really great vet. They are all sooo patient and kind. I highly recommend it.
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January 2024 by Phillip Darby
Convenient, polite helpful and friendly associates, order was ready when expected, good email updates, competitive pricing.
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January 2024 by Will Gardner
Easy pickup. Store was clean and organized
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January 2024 by Raul Garcia
Always like going to this store staff very helpful.
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December 2023 by Margaret D.
Ducki is incredible! I met her with my at the time 11 month old beagle who I was having a hard time training. Ducki immediately helped teach me effective ways to interact with him in class and at home for which I have seen an incredible improvement in his overall behavior. She is very hands on and knows how to navigate to the different personalities of each dog in the class. She provides so many effective techniques in which I could see immediate change in both myself and my dog. I have taken 2 different courses with Ducki and truly know my dog and I are better because of her.
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December 2023 by Quentin Benedetto
The saltwater tanks in this store could be the worst I’ve ever seen. 6 or 8 tanks full of cyano bacteria with fish carcusus littered across the bottom of the tanks. The fish that are alive are swimming sideways and half dead. This is Absolutley horrible. Whoever is supposed to be taking care of these tanks clearly has not even cleaned the glass in weeks. I will never buy anything from this store ever again. Absolutely disgusting and abusive.
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December 2023 by Matt Kelly
The official pet store of the PAWS animal shelter across the street. Well-stocked with a friendly and helpful staff.
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November 2023 by Allison Grosky
I take my dog to this Petco to see Meg for grooming and I cannot recommend her enough! She always makes him feel so comfortable and does the most amazing job! 10/10 recommend coming here if you’re looking for a great groomer!
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October 2023 by Al G.
There is a Vetco at this location, so I was able to shop for aquarium products, and cat and dog supplies all in one place while visiting the vet.
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October 2023 by Mia Micheletto
The grooming at the Clybourn location is amazing! We have a 2 yr Aussie shepherd who is an absolute maniac. We usually have to drug her the night before and morning of the appointment, as recommended by our vet and other grooming places such as Salon Dog since they were unable to groom her fully without it. Well, not at Petco- they have a policy that you cannot sedate your pet prior to appointment (which we were a little nervous about- she had never been groomed without some sedation before). Melissa did an amazing job and was able to get a mat in a sensitive area that other groomers were not able to get for over a year! Not only that, our Aussie was so calm and not freaked out at all- they did an introduction of sorts to make her feel comfortable and relaxed, and coming out of the salon she did not look as frazzled as she usually does. Her cut was also perfect- this location knows how to groom Aussies (no shaving!!!). I cannot recommend the grooming here enough! Plus we got an appointment within one day, priced at less than our other groomers who do a worse job (most other places need a 3+ month in advance appointment). Thank you Melissa and Petco Grooming for our squeaky clean and beautiful Aussie!
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September 2023 by D. T
on 9/11/2023 we went to the store in Norridge, IL. and bought a couple pairs of pijamas for our dogs, while driving back home we noticed we got overcharged, the tag shows $16.99 and $19.99 and we where charged $24.99 each for a total of $55.23 instead of $40.77. On our way home we stopped at the store #01991 on Diversey Ave. explained the situation and asked to get the difference back. The employee Michael said he would refund me the $55.23 and will ring up the pijamas again. "Refunded" $55.10 because of the difference in taxes charged between Chicago and Norridge and proceeded to ring up the items again for a total of $40.77. Next day while checking my bank account noticed all 3 transactions as charges and "processing" waited til they clear as sometimes they dissapear, well, they didn't. Now I have paid three times for the same pair of pijamas a total of $151.10. On my way home I stopped at the store on Clybourn street since is near where I live and explained what happened, the manager I spoke to was very helpfull and understood what the problem was, unfortunatly she didn't give me the refund because the money was going to come out their store account and not from the one on Diversey sugesting I go back there and talk to Rob about it, she even called to make sure he was going to be there the following monday and sent me on my way. Yesterday I went back to the store and asked for Rob, he was not there. I explained to Gio what the situation was and he went in the office for about 15 minutes coming back saying he couldn't give me the refunds because he cannot verify all purchases were made by the same person, I suggested to check the cameras, we have day and time to facilitate the search, he denied, I found myself explaining I am a business person and not a scammer trying to take advantage of them. I hope somebody from corporate reads this and writes back with a number for me to call so we can take care of this. What a pain.
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September 2023 by August Thomas
my favorite petco location, aj is always so helpful and eager to assist when I have a specific question.
