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February 2024 by Trudy M.
My dog and I enjoy going to this location. The staff is pleasant and helpful and usually gives my dog treats. They are large enough to have most of the things that I need. My only issue with this place is the online ordering system. If you place an online order, you can get your dog food delivered that day, though there is a good chance that it will be delivered incorrect. A good 50% of the time, my orders are delivered wrong and I have to call Petco and get them redelivered.
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February 2024 by Lyndsay B.
Augustine did a phenomenal job on our puppy!! Great timing and great service. Ezzie loves his new and improved do!
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January 2024 by Leda Gomes Ferreira
Then ...if my scheduling was for 3 hours and I arrived later 15 min, what's the employees doing during 2:45 ? This is my question.The economy is very bad, but Petco dismissed clients. Congratulations. I will never come back.
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December 2023 by James Y
Great place as it is quite convenient in River North. And, if you need anything from Ace Hardware it is directly next door. Petco staff is always helpful to questions about my cat. And, even better is that parking is available and free with validation within either store.
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December 2023 by Shell / Walt STUNARD 312-540-9000 NewEastside.com 60601 - R E BR
Very nice groom for my Porty. Priced reasonably.My dog has a chicken allergy and the staff there was extremely helpful and patient helping me go through ingredient lists. I also found out they have an app that can really help with finding the right products safe for any allergies a pet may have.
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September 2023 by Nicole Hom
I just moved to Chicago recently and was in need of a groomer as the dog groomers closer to me continuously canceled on me numerous times. I’m incredibly happy with the full grooming experience at this location on N Orleans St. The groomers here are very sweet and diligent with my dog!
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September 2023 by Rachel P
Scam of a company. Horrible quality, overpriced, terrible service. I will never shop at petco again because of the awful experiences I've had at this location. Can't wait for chewy to put them out of business!
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August 2023 by Montana Krukowski
Got our labradoodle groomed and they did pretty much all we asked for, but some spots were missed and gave the feeling the service was a little rushed. The staff is extremely friendly.
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July 2023 by LiL_Iz Garcia
I order a bag from the petco app . I brought a bag of halo lamb flavor from this location. Once we open the bag this morning it had worms inside the bag. It was disgusting seeing that in my dogs, dog food.
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July 2023 by Jay Chang
This store is pretty big and you can find almost everything. Definitely worth a visit, if you are looking for something for your pets.
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July 2023 by Erin Holland
Came in a bit frantic trying to get a carrier for a malnourished stray cat we found. The team here was amazing and helped me get one so we could bring her safely to the vet. I wish I had gotten the woman’s name who helped me as she was so helpful and knowledgeable! We really appreciate you!
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May 2023 by Nicki K
Not a great source for aquarium needs. The "live" plants were decaying and turning to slime in their packages. There was no one working the register and I had to search for an employee to check me out. Shelves did not seem to be restocked. There were a nice variety of dog and cat options, but would not recommend this store beyond dog and cat supplies.
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April 2023 by Sergio S
I ordered cat food from this store, and it had a free same day delivery included. Such nice and convenient service! Strongly recommend to everyone who has no chance to stop by at the store.
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February 2023 by Carly Keenan
I’ve tried a few locations and this one is the best. The staff is so friendly and helpful and they truly love the dogs that come in. My dog is spoiled when he’s there - they give him pets, treats, and I can tell they really care about him. The store is always stocked well and easy to navigate, and the grooming area is great. I get the essentials grooming package which is pricy, but worth it. They shower my dog with love and I can tell they took their time with a quality session. I always book my next appt right away.
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January 2023 by Giancarlo Delon
Mike in the Grooming dept is the absolute best. Bella loves him and is always happy when its grooming time. Highly recommend the Groomers and store staff as a whole, everyone is kind and helpful and truly love pets.