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May 2024 by Ivonne Garcia
My dog was injured at the daycare and we really liked taking him for him to play. We kept him away for a few weeks until he healed and when we tried to make an appointment to bring him in we were told he was removed from the Daycare since he was not considered a good suit anymore. Thats rude and unacceptable. Oreo was calm and happy and didnt deserve to be kicked out rudely. I would never recommend this place anymore. I found one great new Doggie Daycare. We were told management would call me and never did. Their loss of a good client.
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April 2024 by Solo Dolo Merchology
Parker customer service is top tier ?
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March 2024 by Ally Alston
Such a great staff! They are easy to work with and take amazing care of my pup.
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January 2024 by B L
Firstly, the intensity of the air freshener upon entering the building is so awful and overpowering. Initially grooms were of decent quality, nothing amazing, but I stopped taking our dog here following an awful experience in May of 2023. He was groomed by a new groomer with clearly no experience. I actually took out the scissors when I got home and tried to fix it, it was that bad. I sent feedback and got no response. Customer Service? Staff turnover seems to be a bit of an issue. I took our dog to Tucker Pups from that point on and the groom quality was so much better! Would recommend going there for sure. To add insult to awful groom, 7 months later Pet Care Plus contacted me via email out of the blue to say payment failed and I needed to settle the account. I actually initially thought it was a scam email. Within about a week they sent a follow up slapping on late payment fees and banning our dog from their business ?? Awful customer service and approach. Pick up the phone and call me as a first step, I would have happily resolved the issue and asked when they might get round to responding to my feedback. I settled the account without paying any late payment fee obviously as it was their issue and they had 7 months to reach out to me. Needless to say I wouldn’t recommend overall. However, I will say Gina is a decent groomer so if you get a booking with her you should be ok.
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December 2023 by Samuel Isken
Pine loves daycare and boarding here - runs right in! Never have seen such a great team
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November 2023 by Facundo Torres
Do not bring your pet here. The owner is absolutely horrible to her workers and needs to learn to treat her employees with respect!
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October 2023 by Bebe N.
My lab Lucy has been going to Pet Care Plus for all 9+ years of her life, and she really likes it there. We've used them for day care, grooming, and boarding. PCP staffers are always very responsive and quick to answer calls and emails. I love being able to watch group play on the web cam. And it's great that they have ample outdoor space and even a pool (though Lucy's a landlubber). I'm grateful to have such a reliable and happy place to take my girl. It might be better if they could more staff per dog, so that every dog could get more individual attention while in group. But it's not like the group play is too chaotic or dogs get out of control. And I guess higher staff ratios have gotten prohibitively expensive post-pandemic. I appreciate PCP's honesty about that situation. I haven't looked into whether PCP's ratio is similar to other services in the area. PCP really saved my life a few years ago, when they also offered in-home care. One of their regulars stayed with my dog and cat for a few days. Lucy loved having someone she knew take care of her at home. I hope they offer that again someday. It wasn't cheap, but it was commensurate with what other services charged, and it was, as I said, a real lifesaver. Overall, strong recommendation for this business that I've used for nearly a decade.
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October 2023 by Shannon Maloney
Gina did a wonderful hair cut for our golden. Taking a star off because they had no treats/bribes to offer our doggy to help with the transition of handing her off to the groomer. So I would recommend coming with a bag of your own treats to give them. I will say when we picked her up she had completely acclimated to her groomer, so we were happy that she seemed to be well taken care of while she was there.
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September 2023 by Brianna Forth
After trying two other places for boarding, we found Pet Care Plus and they were great! Very friendly, clean, and responsive via email/over the phone. Will definitely be back!
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September 2023 by Neha Jindal
I would be very careful about leaving your dog here for the groomers. I dropped my dog off for a grooming at 12:30- the groomers said she would be done at 3. I get a text at 2:24 saying she is done and ready to be picked up- I get there at 2:58 and the doors are locked and no one is answering their phones. I am calling them consecutively- sitting outside their doors crying wondering where my dog is going to get her next meal or have they given her water. At 3:24 the groomers walks outside with my dog acting like nothing had happened. Wow. Just wow.
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September 2023 by Colby Baker
I’ve been taking my dog here for a couple years. Really fantastic staff. They really treat the dogs there like their own. They are responsive to email and very accommodating.
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September 2023 by A C.
They made an appointment at GoodVets using my credentials for a dog that was boarded under their care. I am a cat owner. I received the confirmation calls from the vets office. Bad business.
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September 2023 by Nina J.
If I could give 0 stars I would. The reviews on this facility are misleading & dishonest. I had camera footage of their whole boarding and let me tell you I was not only disappointed in the care they received but I was also so sad that I trusted this place with my dog. NEVER AGAIN will I take my dog here.
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August 2023 by Leslie N.
Over the past couple of years, they have been doing anything and everything to cut corners due to property tax increases (they emailed their client base to point this out). Despite having extra playrooms, they prefer to dangerously overcrowd daycare groups (sometimes ~30 dogs in one of the smaller rooms) to limit the amount of space used/cleanup required. They reduced staff and have constant turnover, which causes regular issues, such as double/erroneous charges and being provided with wrong information. They never answer the phones and it's usually set to go to voicemail during business hours saying "you've reached us outside of business hours." Finally, their hours and rules around things like packages and group time are ever-changing to the point where we started having to check ahead of every visit/purchase. We used to love taking our pup here but no longer trust them to provide the care and attention all doggos deserve.
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August 2023 by Kenneth E C.
The only choice for daycare and boarding in Chicago. My pup pulls at the leash to get in every time. Hated moving from Chicago to find someplace like PCP!
