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March 2024 by Michael S.
Absolutely outstanding quality and customer service by the whole staff. Bob in particular kept me informed of the status of my vehicle every step of the way. Highly recommend this collision center to anyone needing body work done.
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March 2024 by David Miller
Great service. Great work. Convenient. Worked seamlessly with the insurance company so I didn’t have to collect any difference in cost. They did all that for me. We had a small hiccup, but they more than made up for it by offering to pay for an Uber and they even personally dropped my car off for me. Nick and Munthe(?) were fantastic to work with!! Highly recommended.
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March 2024 by Cathy Douglas
I have had two vehicles have body work done. They are by far the greatest shop I’ve been to.
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February 2024 by Areli Varela-Coleman
Everyone is super nice.
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February 2024 by Hope Francis
Jose is the GOAT.It was hard to get all the parts for my car but he was able to get my car safely to me while I waited so I didn’t have to get a rental.
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January 2024 by Tav
Friendliest, and best deal in downtown Chicago
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November 2023 by Elaine Rivera
Went in for an estimate. They're not the original Paul Reis and Son's but I decided to give them a chance. Great customer service and knowledgeable staff. So far so good!!
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October 2023 by Joyce Wolter
Excellent service and helped me with all of my issues. I would highly recommend them.
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September 2023 by Santiago
Everyone here seems friendly. The shop definitely returns the vehicle cleaner than most other businesses have returned my vehicle to me.However, a repair shop's main purpose is to repair your vehicle and return it to you in the same condition it was prior to a collision. In that regard, the Paul Ries location on Grand Ave. did not meet the expectations I had hoped for. Parts were out of alignment and, to this day, my hood is still unevenly installed. When I kept bringing it to the staff's attention, they asked if I wanted to buy a different hood which I cannot afford. The shop's objective was to repair the vehicle within the costs they can coordinate with the insurance company. Additionally, someone had left a plastic bag in my engine compartment, the part that holds the wiper fluid reservoir to the car is missing, and I have 4 warning lights that are blinking which were not active prior to the collision.This shop seems like a nice place if you want to receive almost good work. If you're a person with high standards, this location is not a business I could recommend. Sorry.Services: Steering & suspension repair
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June 2023 by Cecilia Rivera
Everyone was extremely nice and professional. They delivered as promised and my car was left looking better than before. I would recommend them to everyone.Service: Painting
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March 2023 by Emily Brown
Paul Ries & Sons made it easy and fast to get work done on my car! I went through my insurance and they made it fast and friendly! I would recomend it to anyone looking to get work done on their car! Montse who works there is amazing and really communicates whats getting done; shes super nice. 5 out of 5! :)
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March 2023 by daja brooks
I went through Paul Ries & sons on Grand because they partner with Carvana. It was a smooth process & they didn’t keep my car for that long. Customer service is great from the front desk to the workers who work on the cars!Services: Body & Trim
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February 2023 by Moses Delira
Took my truck in for body work. Good people to work with. Always willing to help very attentive.Service: Painting
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February 2023 by Phimvana Boonliam
I got into my first accident in my Jeep Wrangler. My front bumper, left fender, and left headlight were smashed. I went to two shops for an estimate and decided to go with the second (Paul Ries & Sons), because of their care and consideration. Upon seeing my car, they immediately told me that the fender was loose and that they had to screw it down. I also told them that I was scared of driving without a headlight, so they replaced the bulb too. All before my appointment date.I dropped my car off to them on a Monday and received updates for my car on Thursday that it would be ready for pickup on the following day.They also helped me set up an appointment with Enterprise and dropped me off to get my rental.Lastly, they helped in my transaction with the other party's insurance for a claims adjustment.I was devastated when I got into the accident, but fortunately Paul Ries & Sons made this process easy and convenient for me.I was in awe when I saw my car. It looks brand new and is restored to the original condition. Also, the inside was cleaned. I dropped it off in a slightly filthy condition, so thank you so much to everyone at Paul Ries & Sons for all that you do!Service: Body & Trim
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February 2023 by M Stel
I am a working person who commutes 75 miles a day, to a far suburb without public transportation.When I scheduled my repairs, Paul Ries and Sons indicated they had the parts in question, and assured me tha the repair would take a week.The repair took 8 days. THe pickup time was changed three times. When I came to pick it up, I was 15 minutes early.I then waited another hour in the completely empty shop to get my car. My vehicle was just sitting in the main bay...no one else was even in the main service bay.Apparently the only people working that day was the cleaning lady, the receptionist on the phone with her husband, and a bored manager around the corner from her with his feet up surfing the internet.The bodywork itself: minimally competent. The hood sticks on the side of the quarter panel replacment; in a bright light it is apparent that the paint is not a 100% match to stock. The replaced grille and panel itself haven't fallen off, so there's that I guess.There were fast food wrappers under the passenger seat, and my odometer was eleven miles in advance of where it was when I left it. I hope whoever took it for a cruise to Burger King enjoyed their ride.I ended up losing a day's wages all in dealing with this slop; we carefully made those appointments, and had those expectations set, to avoid losing time and money and to keep my job.This shop supposedly has been in business for a 110 years? Maybe it's time they cash out. Whatever professionalism, work ethic and customer service that kept them afloat through the years have clearly left the building.There have to better options than this in a city this size.Services: Body & Trim
