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August 2023 by Jose Garcia
Good people and prices
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July 2023 by Sharyon C.
Pattersons towed my car after it was found abandoned. It was stolen on July 3rd but I was not notified that it had been found on July 6th until 4 days later when an Allstate agent called me at work around 3:00 p.m. The agent gave me the name & phone # of Pattersons Towing & when I called, I was told it work cost over $300. to get my car because of the storage & tow. I told him that I did not even know the car had been found until minutes before & said I wanted to come after work, around 5:30, to see my car. The guy said they close at five so I asked them if my car waa drive-able or damaged. He said he did not know so I asked if someone could go & look at it. Again he said no because he was the only one there. I asked him why I wasn't notified by anyone & he said all they do is tow cars when state police call them for a tow job. (I am waiting for a call back from an Illinois State police commander.) I asked, "Even when you know it's stolen?" so I went the following day & saw it would have to 8be towed. Fast forward 3 days: Pattersons called me at work to say tow truck had come to pick up my car & take it to my repair shop. When I asked how much the bill was, I was told over $900.!! When I asked for a breakdown of the charges & a copy of the bill to be texted to me, he told me to get the info from Allstate since they were the ones paying for it. I am sorry Allstate paid such an outrageous charge but glad I had full coverage but what about the people who only have collision or liability? How would that have hurt them? MY ADVICE TO YOU: AVOID THIS PLACE AT ALL COSTS!!!
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April 2023 by Meachelle Sidney
My car was there very helpful.
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June 2022 by Sheron Young
They got to my location quickly and dropped off my vehicle with the mechanic with no problems. He charged $85 which is in line with tow costs.
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May 2022 by Denise S
Very Proffessional. Prompt & Great Service.
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April 2022 by Michael Evans
Service could be faster and better
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August 2021 by Richard Booth
great people kind and very helpful and understanding
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July 2021 by Joyce Miller
They only take cash and carry no financing!
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May 2021 by Marcusnbyb11 Mcgee
Very very professional and arrived before estimated time.
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March 2021 by Latonya Myers
Didn't answer phone.
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March 2021 by NOBLE
Very professional good people to do business with!
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March 2021 by Epise Holda
I was stuck in an alley in back of my house. The man who ansewered the phone flippantly said `We don't go into alleys.'' What terrible service and contempt he showed to me. Anybody who treats people like that should not have a business and I suppose he will not have it long treating people that way.
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March 2021 by David
Not impressed. Sounded lazy,
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February 2021 by Antrionetta A.
We had a miscommunication starting with the operator hearing 10355 instead of 10305 South Highway so the tow driver call me and ask me where I was. I said 10305 at the animal clinic I'm not in the shopping mall. He got a attitude and hung up on me. Operator call me back after I made several attempts to reach the driver , he passed me up several times and trying to communicate wasn't possible, he was argumentative but me and my car got home then we had problems with him putting my car in front of my house cause he don't push cars. I paid to get my car home and a misunderstanding became a night mare. With employees like him, I couldn't spend a dime and no recommendation but the fee was reasonable and the operator was pleasant and apologized for his mistake.
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January 2021 by Kimberly Renfro
Very good and fast services. I'll recommend them to everyone ???
