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April 2024 by Dominque Waits
This place was great ?? From the time I walked in til the end I felt welcomed! They greeted me, gave me a bottled water,and top tier service! ? I had the pleasure of being serviced by CAROLINE and she was amazing! If your ever in the area stop by and and ask for Caroline YOU WONT BE DISAPPOINTED ☺️
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February 2024 by Patricia Kindness
I have a real concern about the customer service at the Pandora store located on 533 N Michigan Ave, Chicago. I had received an email that my order would cancel 24 hours of the email, I work in surgery, and I called and asked for it to be held for pick up today 1/28/24, before closing and rather than apologizing and informing me that orders are cancelled overnight, she stated that there is nothing she could do, and it will be cancelled. Now, mind you, this store has always had bad customer service, but I decided to pick up my merchandise there due to the fact it is close to my employer. Customer service is an expectation when I go to any store it should not be for convenience. This purchase was made to me in remembrance of my pet who passed away on Tuesday and to see that there was no compassion for me made me very upset, but here lies the problem I had taken an Uber there, to get my order so it would not cancel and online on Google, it states that the store hours on Saturday is 9pm, I got there at 8:10 and the doors were locked. So once again I was inconvenienced and lost money with me paying for an Uber. I have been shopping with Pandora for quite a while and to be treated like this is so unacceptable. I will no longer shop at that location ever again.
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January 2024 by Alaina Ceron
Worked with Ty who was absolutely amazing! She worked with us to make sure the engraving we wanted was perfect and fit the charm we were looking at. Will be returning with the hopes of getting her again as an associate!
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December 2023 by Reva
Went in for a cleaning. Staff were nice and friendly. Thank you!
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November 2023 by Yulicxa Zamora
I love this place
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October 2023 by Ruth Lobo
I have been a long term customer of Pandora never had a bad experience before, but this store isn’t a good representation of their good customers service. Worked with two different associates, both were very rude. Maybe it was the end of their shift, even if that was the case that is still not a reason to treat people bad. Poor explanation on price and policy just over all not a good experience. I know the big city Chicago environment is hectic but that doesn’t excuse bad customer service. I’ll stick to smaller local stores.
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September 2023 by Virgette Rankin
So I purchased a bangle with heart clasp (silver) less than 6 months. A piece came off , so it no longer can clasp together, remind you, you have a year warranty. Unfortunately it doesn't covers that piece. You spend all that money on their jewelry and still have to pay for repair. I don't think so. I'm NEVER patronizing their business again. Signed an ANGRY/Not satisfied customer!
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August 2023 by Everett Bateman
My wife continued her journey of getting the local charm while on vacation. We got her bracelet cleaned while we were there and they were done by the time we finished checking out. Easy experience. She got the pizza slice with Chicago on the back.
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August 2023 by Stephany Andrushchenko
Love everything about Pandora))Hopefully I will have more jewelry from them?
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August 2023 by Huurhun O.
I wish I could give 0 out of 5 stars. Because the workers here were very rude. My friend and I got bracelets, rings and earrings. It was as if the worker who served us was working on behalf of the person. Her name was Kaelyn. She did not even say "thank you" after we made a purchase ! When we tried to ask sthing about the rings, she just rolled her eyes right front of us and acted like she didn't even notice us! What the service ⁉ because we are Asians or what?
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June 2023 by Matthew St Marie
Don’t waste your time. Refused to return a product within the return policy. Wont be buying anything from Pandora again. Cesar was a waste of time to work with.Additionally, was not greeted when I walked in, and was given a very negative expression by a team member as I walked around looking for help.
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May 2023 by Giuditta Gatto
I was looking for some Chicago themed charms and I was helped by this nice girl called Treasure!She was super patient and helpful !
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April 2023 by Mike Harris
I asked my girlfriend what she wanted for her birthday, she said go to Pandora-ask for Serena.
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March 2023 by Jordan Blair
Horrible service! Which is a shame because every time ive gone into a Pandora its been such great service, but not here! Marcia was god awful. She wouldnt help me and my friends simultaneously and made us each wait. she made me feel so self-conscious about the appearance of my hands. (I have PCOS so i have hyper hair issues and larger hands in general) she had a gross expression on her face when I held up my hand. Not to mention she kept making statements on how they dont really carry rings for “my” size hands. Then when it came time to check out she wouldnt let us use our military discount and was wanting us to sign up for some d*** account in order to use it ? Ive gone multiple times and have only had to show the physical ID or state that I have a family member post Marines.I guess she didnt like that we were being “difficult” cause she tightened the hell out of my friends bracelet.So thanks for making me feel self-conscious about my hands cause instead of admiring my pretty ring all I see are my imperfections. ?
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March 2023 by Tyler Taylor
Went to this location to purchase a gift for my wife and the sales associate Daisy seemed irritated and impatient with my wife . She was also rude we asked to see certain items like we were bothering her . She also tried to double charge my card and also the ring that we decided to purchase she gave it to us with no box or bag . How unprofessional is that? Will not be coming back to this location .