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November 2023 by Megan Ryan
I’ve got a nasty cat, both personality wise and Hygiene wise, but Pampered Paws Grooming does an amazing job with him! So much so, we’re willing to drive an hour just to get there. I won’t be taking my big boy Ronald ? anywhere else.
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November 2023 by Jessy Pawlowski
Very nice lady, she treated my dog very well
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June 2023 by Michele Marcellino
First time getting my dog groomed. It was an awesome experience. She was sweet and did a great job!!!
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April 2023 by Lucy Aklar
My cat is a sweet cat, but when it comes to grooming she is very aggressive and difficult to deal with. I have been turned away by many groomers before when I mentioned my cat's personality. Last time when my cat was groomed, I used a vet who had to put my cat under anesthesia in order to to the job.Svatlana did an outstanding job grooming my cat. Honestly I had low expectations given my experiences before. Even my kids were surprised and couldn't believe it when they saw our cat after grooming. Finally I found a local groomer who can handle my feline ?
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May 2022 by Jeff G.
I'm sorry but this place is seriously over priced. The owner tried to communicate beforehand and still, surprises at the end of the grooming sessions that there are many "add on" options. It sounds like they are trying to make money by charging customer more than the average price, since they know they don't really have lots of returning clients. If you take a look at their 5 star reviews are actually all from one to two years ago... On the flip side, the groom is average but not bad. She did a good job but for some reason, I don't think I experienced a good customer service when visiting their shop, and plus the overpricing, I won't be returning here for the next grooming for my pets. Maybe if you are going to add many options for the grooming package, try printing out a pricing quote so that the customers can remember as well. I hope my review is helpful.
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April 2022 by Manan Mongia
Svetlana takes great care of our cat Cupcake and she always comes out looking clean and carefree after every grooming appointment. Would highly recommend if you need a thorough and super affordable place to get your cat groomed!
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March 2022 by A
Quick service. Friendly. My cat wasn't bothered by the experience.
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December 2021 by Vicky B.
Horrible owner/groomer. I used to bring my Maltese here before it changed owners. Then Svetlana took over and I brought my dog to her, I thought I would the same great service. I was soooo wrong! She did not cut her hair as short as I wanted, and honestly I have done a better job at cutting my dog's hair. I found a new place to go to instead. Fast forward to this past weekend. My poor dog needed to be groomed asap. My new groomer was completely booked until January, so I decided to give this place a try. Besides, this had been my preferred place before Svetlana took over so I thought the first time was just one off. I was very wrong! Bottom line, don't go here! This is the first time I leave a review because I want everyone to know how bad this place is. My dog came out looking like just anyone cut her hair, not a groomer. Svetlana was just very rude and clearly does not know what she is doing. Never again! Next time, I'd rather do it myself if I can't get her in to see her normal groomer!
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October 2021 by Kelly Minten-Gloster
She’s an amazing groomer definitely cares about the animals top-notch service
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May 2021 by Dino Dzibrila Rahic
Amazing place always do super job for my puppy Simba
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May 2021 by D K.
This place does a great job on my Airedale Terrier! Svetlana is so good with his difficult and ever-changing coat. It's possible you will have to listen hard to understand her due to a strong accent but I assure you she is a fantastic groomer.
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May 2021 by Anna Shipulina
Not every pet groomer can do cats, but Svetlana, the new salon owner, is the master cat groomer. She does an excellent job on my cat! He is relaxed during the service, and comes out all fresh and beautiful!
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May 2021 by michelle bruno
I used to take my dog who has since passed on here and knew the owners by reading all the reviews I see is under new ownership which explains my experience. I called to make an appointment for our new puppy and the lady who answers the phone is very hard to understand and also doesn’t understand when you talk as well. She kept bringing up our old dog in the system and I had to tell her three times that dog has passed on and I’m trying to make an appointment for our new dog. She had no appointments available and called me back a few days later. Again left a message saying she was contacting us to make an appointment for the dog who has passed on!!! Needless to say very unprofessional and sad and we did not call back to make the appointmentWell as i see in your response it proves my point even more! Maybe you should know your business a little better because when we called for an appointment NEVER once did you ask for vaccinations because you obviously kept saying you were making an appt for a dog that had passed! Secondly HAD YOU ASKED if my puppy-who is over 1yrs old has ALL OF HER vaccinations we would have said YES because she does and has all of them!!! So next time before you shoot your mouth off in a response make sure you have all the CORRET FACTS and the right client who called!!!! Hence everyone be cautious when bringing you animal to a clueless business owner. What a shame the previous owner isnt still there ....she was amazing!
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April 2021 by Karen Vaccaro
Great place. Always very pleased!!!
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January 2021 by Colleen G.
DO NOT risk your dog at this travesty of a groomer! She has NO professional skill! Svetlana the owner/groomer permanently damaged my Cavalier's coat by cutting short the fur on his back DESPITE my specific instructions not to touch it in any way. Her clerk heard me tell her and afterwards said of Svetlana "I don't think she ever listens to clients' instructions". I gave fur 2 months to grow out in hopes that damage was not permanent. But it is still fuzzy and curly, instead of sleek and smooth. ANY true professional groomer knows not to cut Cavaliers' back fur. New grooming salon in area confirmed the damage today and owner said 25% of her business is former dissatisfied customers of Svetlana.
