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July 2024 by Aaron Amey
Bad customer service
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July 2024 by Heather Ascherl
We removed for a new job for my husband it of state. They provided a moving company, New World Can Loved, to help us move to the new state. The company was easy to schedule and all the employees were friendly. The problem was with their packing and moving skills. Some things they packed with many many layers of paper to insure things didn't get broken but others were carelessly thrown around. They broke wood supports for a bunk bed, lost bolts and screws for another bunk bed, and misplaced the legs for our bed. We had a second company come in that was hired to put the beds and appliances together and then only things they could do were the washer and dryer because everything else was broken or missing. The list of things they broke goes on and on. We ended up all sleeping in the floor that night. I'm the end we got about $400 for all the thing they bring which was no where close to covering the amount it cost to replace all they broke.
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May 2024 by sunshine martin
Auto orientation is a little different but cool cuz you get to hang out with the owner's son ED. Trucks are older and Manual 10 Speed. Company drivers stay in hotels every night when possible. Truck does have a sleeper. Trucks run at 68 miles per hour.as
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May 2024 by Daniel Knight
I had a great experience with New World Van Lines. Donald M. did an excellent job packaging my personal items with care and directing his crew to do the same. I was very impressed with his diligent work and how serious he took the job by calling in advance, showing up ahead of time, and doing the walk around inspection. Overall, well done and props to the team for taking care of me!
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April 2024 by Greta Lovenheim (US)
I will never use this company - they blocked my driveway while moving my neighbor, not just with their van but with the crew who set up a wood saw table to make wood frames for the move process and laid them out on the road blocking the public street outside MY driveway. They also left their smelly lunch remnants in MY garbage cans JUST after the weekly pick up so it now needs to sit in my garage for a SOLID WEEK! If this is the attention they pay to the neighbors un broad daylight, I can only imagine how they treat a customer's belongings when they aren't looking.
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April 2024 by Greta C.
I will never use this company - they blocked my driveway while moving my neighbor, not just with their van but with the crew who set up a wood saw table to make wood frames for the move process and laid them out on the road blocking the public street outside MY driveway. They also left their smelly lunch remnants in MY garbage cans JUST after the weekly pick up so it now needs to sit in my garage for a SOLID WEEK! If this is the attention they pay to the neighbors un broad daylight, I can only imagine how they treat a customer's belongings when they aren't looking.
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March 2024 by Chris Delorenzo
The management team was very helpful in answering any of my concerns. Great bunch of guys and an overall perfect move
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February 2024 by Joe C
They’re thieves, don’t let them around your valuables without supervision. Thousands of dollars worth of power tools that went missing from my move that they won’t reimburse me for.
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December 2023 by Barret Mueller
Beware – this company is misleading and does not follow through in good faith. I used New World to move and there was minor damage to my residence. I was told by the crew that I should call and let my moving coordinator know. I was then misled and told to sign paperwork, which just applied to the condition of the physical items. I called the moving coordinator, who said they would flag the issue and I could submit a report of any damaged items and property once my move was completed.Once everything arrived, I filled out a damage form the following day. I was only allowed to fill out one form for both damage to the residence and items. I completed the form noting the damage to the residence – then I was told by New World that I needed to note any damage within 24 hours of the move and submit it to them. I had one opportunity to fill out a claim form for both items and residence damage. If I filled out the form and noted property damage right away, I would have lost the opportunity to file a claim for damage to my items. Or, I waited to see if there was damage to items, but then I lost the opportunity to note property damage.This company is not trustworthy and I cannot recommend you use them. If you do, you risk damage to your home and personal property with no recourse.
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December 2023 by Barret M.
Beware - this company is misleading and does not follow through in good faith. I used New World to move and there was minor damage to my residence. I was told by the crew that I should call and let my moving coordinator know. I was then misled and told to sign paperwork, which just applied to the condition of the physical items. I called the moving coordinator, who said they would flag the issue and I could submit a report of any damaged items and property once my move was completed. Once everything arrived, I filled out a damage form the following day. I was only allowed to fill out one form for both damage to the residence and items. I completed the form noting the damage to the residence - then I was told by New World that I needed to note any damage within 24 hours of the move and submit it to them. I had one opportunity to fill out a claim form for both items and residence damage. If I filled out the form and noted property damage right away, I would have lost the opportunity to file a claim for damage to my items. Or, I waited to see if there was damage to items, but then I lost the opportunity to note property damage. This company is not trustworthy and I cannot recommend you use them. If you do, you risk damage to your home and personal property with no recourse.
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April 2023 by Mi O.
My move was scheduled as part of a relocation package for work. After the walk-through with the new world rep., I was informed that additional costs would be incurred with some of my items to move. One item was a glass door that I use. The item costs $100 but the crating cost came in north of $300 with an additional uncreating cost of $77 on the receiving end. This was NOT disclosed until the day that the movers arrived! I selected not to have this item crated and shipped yet it was shipped anyway. I'm being contacted about payment for this item and have informed this third party that I will not pay for this item. Resolution has not been made but new world van lines claim that they are " "The Professional Mover...With the Personal Touch". Additional costs were brought up at the onset of discussions about my move with new world. Each additional cost discussed, I declined. This would have been no different yet this was never discussed. Seems that my "Personal Touch" has been forgotten. Because of the additional costs, I have had to change plans and not fully relocate as intended. Instead I have found renters to occupy the residence. The full relocation will happen later but I will NOT be using new world van lines Inc. for this move. In fact, I would recommend AGAINST using this company at all! I have been relocated for work before and this has been the absolute worst experience! I will be discussing and lobbying my company to use another moving company since this experiences if fraught with additional fees and incomplete information. Only after inquiry are additional charges discussed. It has the feel of deception on the part of new world to drive uninformed movers into paying for additional and hidden relocation costs even though the move is covered and conducted by an employer. Personal Touch really means charging and penalising movers additionally based on what you have.
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February 2023 by David C.
Movers busted a sprinkler line on my back patio. I filed a claim and was denied as they didn't frequent the area???? I guess they just grabbed my patio furniture and floated to the moving truck. Took them a month to complete the investigation too. Highly don't recommend purely based on their lack of integrity. Wasn't even about the money to repair it but just pure accountability...sad
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February 2023 by davidrc23
Movers busted a sprinkler line on my back patio. I filed a claim and was denied as they didn’t frequent the area???? I guess they just grabbed my patio furniture and floated to the moving truck. Took them a month to complete the investigation too. Highly don’t recommend purely based on their lack of integrity. Wasn’t even about the money to repair it but just pure accountability…sad
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February 2023 by Claire Butler Faqih
We used New World Van Lines for a corporate move from Indiana to Seattle. While our move isn't completed yet, I have to leave a review for the packing and loading crew. I have moved several times and I have never had movers show up on time. This crew came early both days! They were so efficient and kind that it made me feel reassured our things were in good hands.
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February 2023 by Archana Balakrishnan
James and his crew were great! Super quick and helpful :)Service: Local moving
