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April 2024 by Yao Xiao
Went in for a diy window replacement. Petty was really helpful. Got what I need for a reasonable price. Would recommend it for any window need.
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March 2024 by Alfredo Lopez
Patty's customer service is outstanding! She is my go to sales person since she's always available to provide me with a quote or help me understand any questions my customers might have. Thank you again Patty!
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March 2024 by Janette Celia
I used to work at this place in 2016 and recently returned to get the windows I needed for my home. It was great catching up with Maribel and Patty, who were both friendly and helpful. They knew exactly what I needed and made the whole process easy. Thank you, ladies, for all your help! I will be referring my friends and family to you!
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March 2024 by Brendan Martin
I've worked in the windows business in Chicago for decades, these are the best quality windows you can find in Chicago for almost any price now. They make them how they were made back before 2008 when the housing bubble burst. These are German, Veka Vinyl, Cardinal Glass, real balance coils not springs, fully welded corners, these are the premium windows despite charging the same as those which much lower quality elsewhere in Chicago.
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August 2023 by Abuelita Maco
I'm still waiting on a call back
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July 2023 by Bisma Amjad
Got windows from them for the whole house many years ago through my installer. He did not install the screens for the patio door and the 4 casement windows and disappeared. So for many years we could not open any of the windows and the patio door for fresh air. Recently was able to contact New Era Windows and told them the story of my missing screens. To my delight they not only gave me my screens right away but without any charge. Can’t be more thankful and happy. Would highly recommend them. Also, love the windows we have throughout the house.
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June 2023 by Howard Ellman
We purchased 35 windows in 2018 and they continue to work perfectly. A screen was damaged by a tenant and New Era fixed it in 10 minutes while I waited. Amazing after sale support.
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March 2023 by James Murphy
Great peopleVery personable!Quality product!
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September 2022 by Numera Siraj
Only if I could give them 0 stars. First of all for horrible customer service. Secondly, horrible quality of patio door and window. If you looking something cheap and are ready to be over charged, only than order from here.I ordered patio door and window from them. The patio door and window frames were not the correct size. I tried calling the manager (Patty) but she instead starting blaming me for telling her incorrect size. I showed her a video and she said “oh yea, it’s the frame. We can order you right one but you will have to pay and we don’t do refunds or returns.”Save your money and time. Don’t buy from here
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September 2021 by Mike McDonald
My go to for Windows. They are awesome. No frills. Don't expect a showroom.
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November 2020 by Yesenia C.
Let me first start by saying that I've given this place a lot of business by purchasing 13 windows in one yr. They sure lost my business this time!Their customer service is Horrible!!! It seems like they don't know what they are doing!! I called to complain about a last window that I purchased there , the screen was missing. I had already purchased 5 of same exact window and they all came with screens. When I called I could hear a man which I believe is the supervisor there complaining and cursing in Spanish, very unprofessional!! I explained what my issue was to who ever answered, I put on hold 3 times because according to them those windows don't come with screens. I explained that the same exact windows I had purchased there before came with screens , she kept saying that they usually don't., I disagreed and told her why did my past order of exact same windows came with it. That's when the supervisor got on the phone and tried telling me that those type windows don't come with screens in broken English, I responded in Spanish , and asked why the same exact windows I purchased before did come with it. Why sell me something that has screens and tell me they don't come with it. He right away asked for measurements because he was going to make it happen , I told him I would call back to give the measurements, which I did, I must had called 5 times that day and they never answered my calls. At this point I feel as if my calls were ignored on purpose. Well guess what u can keep your screen !! But I will never go back there again!! Very unprofessional place!! Every time my husband went to pick up windows they always gave him attitude and were very rude!! With that being said, who ever reads this review think twice before giving your money and business to this place!! I wish they had half stars. That's all they will get from me.
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September 2020 by chetflynn1
Great Company to deal with! I’ve been installing windows for 40years. I would rate them A+and would recommend them to anyone!
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September 2020 by Jack McClory
I was one of their first contractor to buy windows from New Era great prices and nice windows.
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September 2020 by Frank Melchert
These are great people! So much better than using a big corporate company. Quality work!
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September 2020 by Ruben Morales
pretty good windows .they are helpful in helping you choosing the right windows for your home...at a good price.
