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July 2024 by Kamille Marie
The whole staff was a joy!!! Ana answered all of my questions, found me great deals and a beautiful pair of glasses. Love coming to this location it’s always a pleasure.
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July 2024 by Corina Ratz
I would avoid this place at all costs due to their extremely poor customer service. I went in four weeks ago for a new prescription and paid with a credit card. Anna took my order. The next day, I received a call stating that the payment didn't go through due to a system issue and that my order was on hold. I paid again (using the same card) a couple of days later.
After waiting the quoted couple of weeks, I called to check the status of my order and was told that it was still in process and to call back in a few days. I called again a few days later, but the order was still in process with no estimated time of arrival (ETA). They assured me they would put a rush on it.
When I called a couple of days after that, I asked to speak with a manager. Lolita looked into it and determined that the order had been previously canceled for some unknown reason. She managed to put the order back in and promised it would be overnighted.
However, when I called a few days later, an angry employee told me that the order was not ready yet and that it had only been a few days, so I needed to wait. A couple of days later, the order status was still "in process" with no ETA. My husband spoke with Anna, who told him that they did not have any updates and that the only person who could look into it was offsite. It's been 4 weeks since I went in and I still do not have my glasses or even an ETA ... .
It's unfortunate because I really like Dr Suor, but the front staff ruined it for me.
Update 1: After my last call with the store, Vincent reached out to apologize for the order not being ready. He mentioned that they would check with the lab and get back to me. Vincent also assured me that they would provide a discount to make up for the inconvenience. However, it's been a week and a half, and I haven't received any follow-up.
Separately, their social media department contacted me for more details about the issue. They acknowledged clear operational problems and informed me that my order had been canceled twice in their system without any customer notification. My order was re-entered the day Vincent called me, and I finally received an ETA for the first time in over a month, for which I was grateful.
Update 2: I called the store to check on the order status on the day I was told the glasses would be ready. Unbeknownst to me, the store was about to close, as I thought they were open for another hour. A disgruntled employee answered and informed me that I was lucky she picked up since they were closed. She told me the order was ready for pickup. When I asked about the store's opening hours for the following day, she hung up on me.
I visited the store the next day, about an hour after they had opened. The front door was still locked. Lolita opened the door, asked for my name without any greeting, went to the back, and brought my order. There were no apologies or pleasantries.
Worst experience I had since my entire family started using this location a year and a half ago. Not sure what's happening with their front staff, but I would steer away from this store.
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July 2024 by Scott Bradley
Everyone is amazing here - for the last 5 years best service! Ana, Lolita and all those I can't remember names. Thank you
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July 2024 by Paul Coons
Ana was great with helping me find a more reasonably priced option for contacts. Enjoyed chatting with her while we were troubleshooting as well!
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June 2024 by Jon Sung
MyEyeDr. is where I’ve been going for my contact lenses and glasses for years. Incredible staff at this location, all around. My doctor was amazing and I followed Lolita to this location from the one in Wicker Park based on great experience and overall customer service in the past. Highly recommend!! 5/5 stars all day.
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June 2024 by Nick Rosa
On time, very thorough, friendly
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April 2024 by Joanna Maldonado
I want to say a special thank you to Adelina at MyEyeDr. for providing solar eclipse lenses to my students. It was an incredibly memorable experience for us all and you made it possible! I highly recommend this location!
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April 2024 by Lisa Campbell
Helpful location with a good selection of petite frames which is rare for other eyeglasses places. They also had a good variety of mid priced frames (under $300). Suor is friendly and it’s easy to get an appt online
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March 2024 by Ellen Moiani
Lolita is awesome!
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March 2024 by Ashley Velazquez
Great, quick and easy, very attentive staff.
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March 2024 by Caroline Bowker
Easy, friendly, and in the neighborhood
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March 2024 by Frank Brodlo
Great customer service
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March 2024 by Namit Lal
Great and efficient! Wonderful
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March 2024 by Nataska Kidd
They are so accommodating and helpful at the Clybourn location! We’ve been going here for years!
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March 2024 by Allison Madera
I’ve been going here since 2020 and everyone is always very friendly
