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February 2024 by Lisa Schaedler
My friend went into this store to purchase an Iphone. She happens to navigate life with the help of a cane and caregiver. The employee that assisted her overlooked her and directed all conversation to her caregiver as if my friend, making the purchase, was not capable of speaking for herself. This is disrespectful and cost the employee a sale and T-Mobile future business. The employees of T-Mobile should be trained to treat all people professionally. This should be an ADA violation to be reported so that we are assured that proper training is in place.
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December 2023 by Mariann Lynn
I went with a friend and she was satisfied with her service! she had lost her phone and got one with no problem.
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September 2023 by Farida Hirji
Came here to check my phone Yolanda help me much and i was with a differnt carrier i end up switching because of thegreat service Yolanda gave me thank you
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August 2023 by Matthew Letson
This store is legit and on the up and up. Went to the 6974 N Clark St metro, north of this one and they quoted $160 to switch carriers with them and THIS STORE ONLY CHARGED ABOUT $90. Go to this store first!
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August 2023 by Kim Mowrey
Came in today trouble shoot phone wasn't even with metro by t mobile ended up switching coustermer service was great very attentive transfer all my stuff to new device thank you Yolanda great service
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July 2023 by Dan Addington
The people that work at this place are so helpful. If you're going to be switching to T-Mobile, then go to this store.
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July 2023 by Muqim Mirzoev
Not bad, but the only is in your website another info and at your store another one ?
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June 2023 by adamfirebear
i just received some incredible help from Jackie who works at this store. I woke up this morning and my contacts had vanished and I want able to recall my swipe code to retrieve them. She knew what to do and found a solution saving me tons of stress over lost contact information. Thank you Jackie and if you have a problem with your phone, go to this store and they will offer you friendly and expert help!!
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April 2023 by Elizabeth Kessel
Absolutely the best Metro T Mobile store there is! Willing and very knowledgeable to help with setting up a new phone or resolving any issue with a phone.
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March 2023 by Conrad Friess
Tried charging me double what I was going to be charged for the same order online. Added in a bunch of bogus fees I can only imagine to pull a fast one over in unsuspecting customers. LOOK ONLINE BEFORE YOU VISIT!!
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February 2023 by Rodel
I got several phones and a Samsung tablet here. The service is very good and they are attentive to the customer. Jackie (their staff) is so helpful and nice she is the only reason I go to this particular Metro store.
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December 2022 by Tish Lenord
Love the customer service was great.
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December 2022 by John N
Quick, efficient, friendly. What more could you ask for? Stepped in to grab an iPhone to replace my current piece of tech and within 20 minutes I had a new phone. Activated, with the screen protector and case which they were nice enough to do for me. I would give it 6 stars if I could.
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October 2022 by Aisha Lopez
The store carries all cell services. The staff is great and patient.
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August 2022 by Adedoyin Adewunmi
Good customer service