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February 2024 by Ashley Briggs
Watch them WHEN COMING HERE BECAUSE THEY WILL CHARGE YOU FOR STUFF YOU DID NOT ASK FOR. I asked for my service to be transferred over only thing I needed was internet which I SPECIFIED SPECIFICALLY. Instead they added extra internet and insurance on my phone which I didn’t ask for in extra internet in it’s supposed to be UNLIMITED ALREADY. WHATCH THESE PEOPLE THEY ARE THEIVES IN THAT RESULTED IN A 83 dollars prepaid phone bill. Than Lied in said my bill will be 65 next month. I wish I can sue them for basically stealing from me YOU PUT THOSE FEATURES ON Me WITHOUT MY CONSENT THEIVES !
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November 2023 by Sabrina Hill
The young lady Gloria is the best. She is very helpful and always nice to everyone. She never turns anyone down. This is the reason why I came back to this location!!!! She has changed it completely! Sad to see her go ! Will have to find a new location
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August 2023 by Regina Gray
Today I stopped by Metro for help on my bill . The lovely lady Gloria went over and beyond to help me. Here professional is out of this world . She treats all customers the same .
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August 2023 by Elise k
I went to the most of the south shore store I haven't had customer service and understanding my opinions better than this store thank u Gloria , kamiah and Stacy
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April 2023 by Tan Ball
Excellent help and phone from this store. Gloria is great.
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December 2022 by Fany Samaniego
Customer service was great. The ladies helped me a lot. One even took the time time to set up my Google account. Five stars
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January 2022 by Tyra Hayes
This place is never open. Like who runs this place.
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November 2021 by S H
This location of metroPCS is very unprofessional. I’m not going to explain in detail what happened but the representatives appear to be nonchalant, inattentive and unable to provide professional communication with customers like myself. I make calls and ask questions in advance to get more information via phone to avoid wasting time and to make sure I bring or know any credentials that’s relevant to my services. The ladies in this establishment such as Natalie and especially Tyshianna (she’s a young black girl with unclean brown ugg boots) fails to provide just that and they will waste your time if you’re not specific with every single question in which of course I wouldn’t be able to answer since I don’t know all of the guidelines unlike MetroPCS employees. Customer service is about going above and beyond. Not just with appearance and professionalism but ALSO WITH INFORMATION AND DEVICES. They should know the pros and cons of the company, its phones, policies ETC. There’s not much room for “mistakes.” When someone calls and asks a simple question, part of their job is to be more elaborate in their responses relating to the company and question(s). Shoot, they barely answer their work phone. I had a very bad experience at this location due to this error. It’s a shame that they don’t take any accountability for their actions. At least there are people out there that do. Like myself. Hopefully, they replace the incompetent workers and hire people that ACTUALLY care about their job, the information presented of the job and the customers. Because in this specific environment, we need those good examples. Peace.
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May 2021 by Carie Stewart
The young lady did an excellent job helping my husband and I. Great Customer service! She explained everything so well.
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January 2021 by Kia AKiss
This location of metroPCS is very unprofessional. I’m not going to explain in detail what happened but the representatives appear to be nonchalant, inattentive and unable to provide professional communication with customers like myself. I make calls and ask questions in advance to get more information via phone to avoid wasting time and to make sure I bring or know any credentials that’s relevant to my services. The ladies in this establishment such as Natalie and especially Tyshianna (she’s a young black girl with unclean brown ugg boots) fails to provide just that and they will waste your time if you’re not specific with every single question in which of course I wouldn’t be able to answer since I don’t know all of the guidelines unlike MetroPCS employees. Customer service is about going above and beyond. Not just with appearance and professionalism but ALSO WITH INFORMATION AND DEVICES. They should know the pros and cons of the company, its phones, policies ETC. There’s not much room for “mistakes.” When someone calls and asks a simple question, part of their job is to be more elaborate in their responses relating to the company and question(s). Shoot, they barely answer their work phone. I had a very bad experience at this location due to this error. It’s a shame that they don’t take any accountability for their actions. At least there are people out there that do. Like myself. Hopefully, they replace the incompetent workers and hire people that ACTUALLY care about their job, the information presented of the job and the customers. Because in this specific environment, we need those good examples. Peace.
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December 2020 by Kevin Hendricks
No good customer service at all, when you come in there needing assistance they don't have the phones or can not assist you then they walk off while you're still talking, tried to purchase my daughter the iPhone SE for the advertised price thats clearly posted all over the windows but I was told that it inaccurate and I have to pay almost 400.00 for a iPhone thats advertised as 49.00 with new plan or ported number, awh yeah don't let you ask questions they tell you to go to other metro stores, this store should be closed down....
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March 2019 by Che Williams
The customer service is unbelievable! The reps are very knowledgeable and also takes time out to help with any problem big or small! They are very friendly and sometimes I go in just to chat! I love Metro by T-Mobile!
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January 2019 by Shanqueata Jackson
Great customer service. Thanks Kelly ☺
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January 2019 by barbara hubbard
The reps were friendly and courteous, but not very knowledgeable.
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January 2018 by Loletia Stubbs
Can't fix problems there
