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September 2024 by Hudson Caroline
I urge SERIOUS SWIMMERS to not invest in this pool. While I enjoyed some of the lifeguard staff, the lap pool is often closed and when it is not closed it is bogged down by private lessons and children’s swim team.
This is not the gym for folks who are serious about training/having a consistent work out routine. The pool is continuously closed and the staff lack communication skills. I have wasted so much of my time traveling to the gym only to find out the pool is closed.
The pool was closed this Friday - Saturday (09/06 - 09/07) and the evening of Saturday (09/07), I called the front desk to confirm the pool was going to be open the next day (09/09 Sunday). Present day, I l arrived to the pool just a half hour ago (5:00 pm 09/09) to be told the lap pool was closing due to the lack of staff. I immediately closed my membership.
Very disappointed with the lack of service and communication.
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August 2024 by erica trejo
We like the pool
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August 2024 by John Guzman
This YMCA is the best, I appreciate the high level of professionalism from the young people and not so young.
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August 2024 by Alexandra Zayas
Been coming here for nearly 10 years, great place
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August 2024 by Jillian Pain
Absolutely terrible. They boast how there’s no membership, but won’t allow you to cancel with appropriate notice even though you never legally sign a contract about any of this. I spent eight days arguing with them, only to mostly be ignored until I was absolutely irate at the lack of help. They literally don’t care about you at all, they just want to continue to squeeze whatever funds they can out of you, which is funny since half the machines and steam room are broken for months. As a business owner, I’m appalled at their lack of knowledge on legality and customer support. Choose better, this isn’t it.
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August 2024 by Whytnee Bush
Great pool facilities, steam room is fine when it’s open. The staff is AWESOME!
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August 2024 by Tina Gonzalez
Everyone was very nice and they greeted us with a smile The friendly staff was very welcoming.
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July 2024 by Olga Hs
Clean pool and bathrooms. Friendly staff too
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July 2024 by Tracey Williams
Love! Great classes offered & very nice staff
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July 2024 by Janelle Campos
Great basic but clean facilities, friendly front desk.
Sadly, poor communications and information available. Don't make plans to use the pool without calling - closures, wrong information, and a reluctance to make announcements on social media or their website make it difficult to know if you will ever be able to use the pool. Save yourself some time and headache and never assume the schedule is correct. It is not. Some specific incidents:
1) Called the morning of to ask about family swim and told the pool was available - it was not, there was a huge birthday party
2) Schedule says there are only two lanes available for lap swim in the morning due to swim club - there is not currently swim club over the summer.
3) Camp is using the pool unannounced
Also the lifeguards aren't very friendly and seem to have different rules for whether equipment for kids can or cannot be used. It is confusing.
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July 2024 by lisa Kenner
I love this YMCA! Love the staff, the energy, the pool. Thank you YMCA for being vibrant haven!
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June 2024 by Linda Sol
The staff is very unwelcoming. I walk in and leave everyday and they never greet you. They all seem to hate their jobs. Machines are constantly out of order for weeks at a time even though there is only one of the machines, forcing you to completely change your workouts.
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June 2024 by Jillian D.
Would also give a negative 5 review as well. Extremely aggressive "sales" tactics embedded in their Membership "Services" and DIFFICULT and argumentative customer service people. I won't spend time elaborating on how frustrating it was to finally be able to Cancel or communicate with. If you're looking for a true gym "for the community" that delivers actual value, look elsewhere.
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May 2024 by The Scentuary
Friendly, knowledgeable staff. Highly utilized pool & nice, clean locker room. Lots of children and family centered environment.
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May 2024 by Abigail Garcia
Customer service is horrible. Aquatics supervisor is horrible.
