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March 2024 by Betty Shaqiran
Susanna was absolutely wonderful, she asked all the right questions to understand what I was looking for and gave great advice that helped me navigate all the dresses on hand! I’d highly recommend coming here to look for your dress ♥️
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February 2024 by Amanda B.
My sister and I had the most magical experience at LBR Bridal. From the moment we walked in, we were greeted with warmth and enthusiasm. The staff went above and beyond to understand my sister's vision for her dream dress, and they made her feel like an absolute princess every step of the way. The selection of dresses were breathtaking, with styles to suit every taste and body type. The consultant assigned to us was incredibly knowledgeable and attentive, offering valuable advice and guidance without ever being pushy. She truly listened to my sister's preferences and helped her find the perfect gown that exceeded her expectations. The fitting process was seamless, and the alterations were done with precision and care within a month, ensuring that the dress fit my sister like a glove. Not only did my sister find her dream dress at LBR Bridal but the entire experience was one she'll cherish forever. We can't thank the team and Maria enough for their exceptional service and for making this special moment even more memorable. I highly recommend this salon to any bride-to-be looking for a truly magical experience.
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February 2024 by Brianna Wright
Thank you LBR for helping me find the wedding dress of my dreams! All of the dresses are gorgeous and I highly recommend this bridal store! The staff are so welcoming and accommodating. I am an out of state bride and they worked with me on alterations, appointments, etc. ??
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February 2024 by Mandy's Granola
My sister and I had the most magical experience at LBR Bridal. From the moment we walked in, we were greeted with warmth and enthusiasm. The staff went above and beyond to understand my sister's vision for her dream dress, and they made her feel like an absolute princess every step of the way.The selection of dresses were breathtaking, with styles to suit every taste and body type. The consultant assigned to us was incredibly knowledgeable and attentive, offering valuable advice and guidance without ever being pushy. She truly listened to my sister's preferences and helped her find the perfect gown that exceeded her expectations.The fitting process was seamless, and the alterations were done with precision and care within a month, ensuring that the dress fit my sister like a glove.Not only did my sister find her dream dress at LBR Bridal but the entire experience was one she'll cherish forever. We can't thank the team and Maria enough for their exceptional service and for making this special moment even more memorable. I highly recommend this salon to any bride-to-be looking for a truly magical experience.
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February 2024 by Sandra Pabon
LBR Bridal was a dream! Susana was so patient, understanding, knowledgeable, and kind. I was able to try on multiple dresses until I finally found the gown of my dreams. Did I mentioned I said yes to the dress? Still ecstatic about this day! Thank you, LBR for making my dream dress come true!
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February 2024 by Sophia Espinosa
AVOID at all costs. I am not a "leave review" type of girl. However, I am so dissatisfied and disappointed and, quite frankly, extremely sad about my experience at LBR Bridal. I am still in shock this happened. Wedding planning is stressful enough, and this whole experience left me in tears because of how I was treated.TLDR: They DO NOT care about their brides and I have email receipts plus a recording of my call with them to prove it, in case anyone wants to know more. Maria, owner, only cares about money, not making her brides happy. Full story for those interested:I was really interested in one specific dress, let's call her "A." So, I called and the owner, Maria, told me she would have "A" for me to try on in May 2024, as that is the only time the three family members can fly in to Chicago from separate states, 1 from another country. It is also the only time I can take the trip myself as I live in Southern Illinois. Before I bought flights for everyone (3 months in advance), I email Maria again and confirm one more time that they will have this dress before I choose Chicago - LBR bridal to shop at. I could have chosen from 4 separate cities for my family to fly in to. When Maria confirms they will have the dress and I can move forward, I book the nonrefundable flights for my family to come in on a May weekend, then book the appt at LBR. Not even 30 minutes after booking, Maria calls me and tells me "I can't promise you anymore that I won't sell this dress off the rack before May."... unless I buy "A" right now. (It is january) This takes away me "saying yes to the dress" moment and takes away my ability to try on other dresses and decide which one I love most. On the phone call, she was not understanding and so passive aggressive, "well if you really want this dress, it feels like it's the one you want so you might as well just say yes now." There was so much more she said to push me to buy it right away, playing on my emotions as I told her a personal story about why I wanted that specific dress.I was so shocked and I am not confrontational and I did not know what to say. I had email receipts of Maria saying she would have this dress for me. After the phone call, I emailed Maria back, practically begging for her to please hold this dress for me without me buying it. Crickets. No response ever. I cancelled my appt at the shop and that's when I got the confirmation email of me cancelling. No apology, no anything. I am so disheartened and I am so sad I have this terrible experience. Now I have to figure out what to do with my family's flights and find another shop in the midwest to hold this dress for me. I luckily found two shops who are holding this dress and will be going to both these shops instead.I wish I could explain more, but I've wasted enough time and tears on this situation. PLEASE AVOID!
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February 2024 by Teri K.
I found my wedding dress at LBR bridal and have had a great experience working with them! The very first dress I tried on was the dress I selected! They have also been very flexible with alterations! I had to reschedule multiple times and ended up coming in 3 weeks before my wedding for my first alteration. Very excited for the final result!
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February 2024 by Brianna W.
Thank you LBR for helping me find the wedding dress of my dreams! All of the dresses are gorgeous and I highly recommend this bridal store! The staff is so welcoming and accommodating. I am an out of state bride and they worked with me on alterations, appointments, etc.
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February 2024 by Ashleigh R.
TERRIBLE EXPERIENCE ! I purchased my dress March 17th 2023 , and still have not received the dress (it is now Feb 17th 2024) not only have I not received the dress, I have been promised arrival dates multiple times with no follow through. Then when I have consistently reached out to get updates, the owner Maria does not respond until multiple attempts cause me a lot of anxiety. If I could give this store and owner Maria less than a 1 star, I would. She has also now threatened to sue for defamation after posting my experience on my social media . Stay away .
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February 2024 by Amanda Hornick
MJ WAS FABULOUS! She got to know my sister and asked amazing questions. We found the perfect dress and veil and had a wonderful time!
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February 2024 by Adaora Okeke
Such great customer service !! Susana really helped my friend found her dress. We was there for 2 whole hours. We even stayed past the closing time and she was patient !!! Thank you so much.
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February 2024 by Moshini Sivasubramaniam
MJ was great at helping me find the perfect dress for me while making me feel comfortable. She gave great recs and helped me narrow down my search effectively. She was so accommodating as I made my decision.
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February 2024 by Samantha Gonzalez Aleu Orozco
I had an amazing experience and Susanna found the perfect dress according to what i was looking for! She made the moment unforgettable for my sister, my mom and i.❤️
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February 2024 by Taylor Patterson
I had the most magical experience trying on wedding gowns & even found my dream dress!! I wasn’t necessarily expecting to because it was actually my first fitting, but Amanda helped me and made everything so easy & fun! Her suggestions and attention to detail really helped me envision myself as a bride. The owner Maria is also AN ANGEL. I couldn’t recommend this boutique more! <3
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February 2024 by Laleh D
Best experience with MJ. She is so helpful and she will definitely help you to say Yes to the dress
