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November 2024 by Moe Ameer
The Chinese lady “manager” at the downtown Chicago Louis Vuitton store was not only dismissive but also showed clear bias during my recent visit. I purchased a Louis Vuitton sling bag less than a year ago, trusting the brand’s reputation for quality and durability. But with regular, everyday use, the zipper began to rip—a problem no customer should face, especially at this price point. When I went to the store to request an exchange, the manager laughed at my concerns, showed zero empathy, and treated me with outright disrespect. Her attitude wasn’t just unprofessional; it came across as biased and even racist, making me feel both uncomfortable and undervalued as a customer. For a brand that prides itself on high standards, this experience has been deeply disappointing and has completely changed my view of Louis Vuitton. I expected much better in both quality and customer service.
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October 2024 by Jia Lee
I arrived at the store around 6pm tonight. My purpose for today was that there was a smell inside my bag and white spots appeared on the outer layer of the leather. After entering the store, I found a repairman who looked at the bag. She said that it should be because I had put cosmetics or alcohol on top of it, and there was no smell inside the bag. If there was a smell, it could also be because I put damp items in it. After she got it, she said she helped me wipe it off. After taking it out, she still couldn't wipe it off. She looked at my purchase record and said, 'Your bag was bought in 2018.' I said, 'I bought the bag and came to repair it when there was a problem. Is it my fault?' What? The repairman said, just like buying an apple and not eating it, there will still be a shelf life My goal today was just to repair it, if not, forget about it. However, I was ridiculed by the maintenance personnel there for no reason. After returning home, I took something to wipe it myself, and it was completely fine Is this how your maintenance department provides after-sales service? What a terrible experience
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September 2024 by Emma Cosby
Great selection and amazing customer service!
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September 2024 by Dennis Bedka
Great experience by Daniel and the store manager Marco.
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August 2024 by Marie M
Louis Vuitton Chicago Michigan Avenue was disappointing. As a frequent buyer, this was the worst location I’ve visited. The staff seemed more interested in their conversations and cellphones than helping customers. I did not feel welcomed or acknowledged upon entering. I had to flag down staff for assistance, and the experience lacked the luxury feel. It felt more like shopping at a Guess outlet mall than a high-end Louis Vuitton store. Save yourself the stop and order online or visit a different location.
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August 2024 by Yuderka Beltre
First time entering this shop. Was greeted at the entrance and told someone would assist me. Looked around, asked where the belts were. Went to the section and sat and waited. Had time to video call my family and ask opinions on which belt to get and no assistance ever came?. Left without purchasing anything and instead bought a Montblanc with the great assistance of Mary from the second I walked into the store!
Just because I don't use it brand doesn't mean I cant afford it!
Customer service starts as soon as the clients enter your store!?
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July 2024 by Caryn Bryant
I normally have a good shopping experience at Louis Vuitton stores, but not today. I came into the store to do a size comparison on a LV Heritage bag I planned on ordering, as I needed to ensure I was ordering the correct size since I wouldn't be able to return it. I was greeted right away, there may have been 5 other customers in the store at the time. I was told that someone would be with me shortly. After trying on some sunglasses and looking around, I still hadn't been helped. I saw employees talking to each other, not assisting anyone, but they didn't ask if I needed help. One person who was already assisting someone else asked if I had been helped, I let her know that the person in the front was getting someone for me. After about 20 minutes of waiting, the person in the front asked if I still needed help, I said yes. She went to an available sales person, informing them that I needed help with a bag. He looked at me, then went towards the entrance and greeted other customers. He then went on to follow one of the customers who said they were just looking (meaning they didn't come in for an appointment with him). After that, it was clear that I wasn't going to get assistance and I told the employee at the front that I was leaving, to which she said "ok". I felt ignored for no reason at all, they weren't busy and what I needed would have taken all of 5 minutes. Additionally I did see a bag and pair of sunglasses that I wanted to purchase, but obviously that didn't happen. Not that it should matter but I've been a LV Client for over 10 years and have had wonderful experiences at the stores in Japan, Europe, and the US. This experience is not representative of the overall experience that LV creates for it's clients, but it does prove that not all stores are consistent with the level of service that people expect receive at a luxury retailer.
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July 2024 by Gurvir Kanwar
My recent visit to the Louis Vuitton boutique was nothing short of spectacular. The store exudes elegance and luxury, creating an inviting and comfortable shopping environment.
I had the pleasure of being assisted by Brook, whose exceptional customer service made all the difference. She was not only knowledgeable and professional but also incredibly personable and attentive. Brook took the time to understand my preferences and guided me to the perfect pair of sneakers, ensuring a delightful shopping experience.
The entire staff at the boutique was welcoming and courteous, making me feel valued from the moment I walked in. Their commitment to providing top-notch service is truly commendable.
For anyone seeking high-quality luxury items paired with outstanding service, this Louis Vuitton boutique is the place to go. I look forward to my next visit and highly recommend it to others.
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July 2024 by Carlos Ortiz
So I went to Louis Vuitton today to buy me something for Father’s Day, I decided on Purchasing myself, a new cologne.
First of all it took forever to get somebody to help me. Usually somebody always approaches me Within a couple of minutes to assist me in anything I need. This time around, I felt like I was in Walmart! The associates were either too busy talking to each other or not interested in helping anybody at all. Finally, I had to walk up to a gentleman and ask him if he can get me The fragrance I was interested in. As someone who has purchased thousands of dollars in fragrances alone within the Last six months from this Establishment for me and my family, I graciously asked him if he can give me a sample of two other fragrances I was interested in. He Look at me agitated And even before looking to see if he had any he told me they had no samples. Mind you I just came in with regular pants nothing fancy because I don’t like people smothering me when I go shopping, but I bet you if I would have dressed up in designer clothing he would have been more than happy to give me a sample. You have to do better Louis Vuitton.
Basically, ruined my Father’s Day!
With a U.S year to date sales growth of only 2% I Would think every customer would be a Valuable Asset regardless of how they dress.
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July 2024 by S. Chang
I had a great experience at this LV location, sometimes other stores can have rough costumer service but not this one. My sales associate was Jacob, he was on top of things and made my group feel welcomed. If I’m ever back in Chicago I’ll make sure to stop by, great experience, 5 stars.
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May 2024 by Jennifer Villarin
My partner and I recently visited this store and had an unpleasant experience with one of the sales representatives. The sales representative did not introduce themselves or provide us with an opportunity to browse the store. Instead, we were directed to the counter, where we were approached by two different men on two separate occasions.
We kindly suggest that your store consider assigning a sales associate to each customer upon their arrival. The sales associate could introduce themselves and politely offer assistance in browsing the store. This approach may create a more positive and welcoming experience for your customers.
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May 2024 by Noah ENT
Jacob is the best shoutout Jacob
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May 2024 by B
Very helpful, friendly and knowledgeable.
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May 2024 by Chelsea (Chelsea)
Store has a great selection of items and employees are very helpful and friendly.
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April 2024 by A Lyn
I was a little nervous stepping into the Michigan Ave store after reading reviews. I am so glad I decided to ignore them and see for myself. I was greeted instantly by two advisors and ended with Annie. She was AMAZING! Very knowable and helpful!!! Ignore the bad reviews, everything about this store was top notch!
