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March 2024 by Coolie Hello
Zafar being doing my Taxes for over a decade….wouldn’t trust nobody else.
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March 2024 by Sujan
We have been filing tax for 20 years and always a great service and quality work with Mr. Zafar !
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February 2024 by Jenny Huang
I was worried I would mess up my own taxes this year and needed to see an expert. Usually I file on my own through whatever software I can get on sale. After my visit today, I was shocked to learn that I've been doing my taxes wrong and didn't maximize my returns.Connie was very nice, helpful and careful to avoid any mistakes. I'm glad I came in and the price is very reasonable and affordable. I would reccomend this location to family and friends.
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February 2024 by Mahammedhanif Patel
Best Tax service! All tax preparer are great and knowledgeable. Very reasonable price.Fast tax refund.Thanks to Zafar and all team
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April 2023 by Rashed Islam
Zafar has been doing my taxes since 2002.
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March 2023 by T D
Big Thanks To Zafar
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February 2023 by Moe Amin
Great place, friendly people
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July 2022 by Jeff Martin
They are excellent!They helped me get my stimulus check!
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May 2022 by Osato Anyanwu
We were very well attended to. The staff are polite and efficient.
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March 2022 by saleh rafiee
Zafar is great in filing your taxes . He’s very informative and nice person
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February 2021 by Abdulatif almokdad
Great office great JM
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January 2021 by Dino Abazovic
Excellent tax service. My tax preparer, Zafar is knowledgeable and trustworthy. It was a pleasure to work with him and I can say without reservation that he is a very efficient and thorough tax preparer.
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July 2020 by Matthew B.
I've been coming to this Liberty Tax business for 16 years when I started my first job out of college. In addition to the quick, efficient and expert help Zafar and his team provide every year, I am always greeted with a warm welcome and treated as a valued client. These folks know their stuff and get you in and out without missing a beat. I'll have Zafar and his team doing my taxes for as long as I'm in Chicago.Both my siblings get their taxes done here too.
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February 2020 by Fermin De Jesus
I recommend Liberty Tax. The customer service is very professional. My refund arrived in 2 weeks and without any problems. A friend recommended me this place and it is certainly better than the place I regularly went to. I definitely recommend this place!
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April 2019 by Chris C.
I completed my tax service with liberty mutual on 4/9/19 it was for 2018 and 2017. I spoke with my preparer and he informed me that my 2017 taxes would be completed over the weekend due to them needing the correct software. I was instructed that I would be called once it was sent out. I received no call, but waited to Monday to reach out and check on the status of my tax return. The office was very busy so it was difficult getting in contact with someone but I was able to speak with an African woman on the phone who told me to due to the office being busy, I would receive a call back in ten minutes. The day passed and I received no call. I called back again on Thursday and spoke to a manager their named Melissa and I received the worst service I ever seen in my life! I explained the situation and she told me my taxes were already sent on the 04/10/19. I asked her were both sent off and she lied and said yes. After further questioning she told me the 2017 weren't sent off and that they would be late. When I asked her why. She began yelling and speaking over me. The conversation took a turn for the worse afterwards. Melissa told me I could go pick up my taxes and take my business elsewhere because she didn't care. This is no way business should ever be conducted especially to a customer using your services. Their is a vast number of places I could've had my taxes prepared at,but I decided to give a small business a chance.The problem I run into occasionally is rude unprofessional angry miserable workers. Melissa was very angry and aggressive over the phone insulting my intelligence as well as my patience. She didn't want to give me her name but instead wanted to argue with me and tell me I have problems.When I asked to speak with her superior she told no she was the only one available.I asked for the owners email and she would talk over me in the middle of asking and continue to insult me and then hang up. When I called back her attitude was even worse then before. As I first time customer I WILL NEVER USE YOUR SERVICES AGAIN due to the unprofessionalism and very disrespectful employee. In a world where taxes only come around once a year and so many competitors offer the same service at better rates. Building a positive relationship with your consumers is key to success. Sent from my iPhone
