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July 2024 by Timothy Backe
I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at least 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when you're in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.
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July 2024 by Lina Backe
This office responsiveness to emails is sorely lacking. The gentleman working the day we called was almost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it
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April 2024 by Mary Sabol
I have been extremely pleased with the service & pricing I've received at this office. Frequently, Matt has been the person helping me to select the best options for my automobile & home insurance, resulting in good coverage at a fair market price. He's always pleasant & patient with my questions & concerns. Everyone in the office is service oriented & seems to really value their customers. The service is always professional & pleasant.
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April 2024 by Steven Schucker
We have had the absolute best experience with John Kim State Farm. We are especially grateful to Matthew Park who goes above and beyond in helping us!
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March 2024 by Arshad Ahmed
I would highly recommend this location for State Farm Insurance policies. Working with Mr.Matt has been an absolute pleasure. He is very knowledgeable and extremely efficient. The Insurance rates were actually more affordable than with my previous insurance company. Matt was very helpful and answered all my questions. I am very glad I switched to State Farm with John Kim.
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March 2024 by Abrar
Amazing service i always get from Mr Matt. Highly recommend him. I’m 100% satisfied from this State Farm agent. Thank you very much.
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September 2023 by Maria Elleva
Matthew Park was knowledgeable he took time explained the deductible and rates till I was satisfied .this is what made me decide to go state farm.
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August 2023 by fernando valdez
I have been with State Farm for a while now, I run my own company and I am insured by State Farm for my auto vehicles. I will highly recommend John Kim agents especially Matthew Park. Matt has helped me out with every question I have, the professionalism that they give me and my company is at a 100%. I don't believe that you will find another insurance agency like John Kim!
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March 2023 by Maria Moore
Matthew Park was knowledgeable he took time explained the deductible and rates till I was satisfied .this is what made me decide to go state farm.
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October 2022 by A. P.
This is my 1st experience with State Farm Insurance and everyone was very kind a patient with me. If customers would experience such a pleasant/smooth interaction as I did with John Kim and Matt Park! the world would be a better place! Thank you!
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September 2022 by Kristos Wasouf
Brian and Matt are super helpful and professional. I highly recommend them.
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August 2022 by Aizada Boposhova
Our family's cars are insured by State Farm. We were very pleased with John Kim's agent service while obtaining vehicle insurances fist time through State Farm. When it came time to purchase a house, we decided that we would also issue it through the same agency. Matthew Park helped us choose the right quota and we are very pleased with his work. Matt was very responsive, professional and answered all our doubts/questions. I would definitely recommend services of John Kim and Matthew Park to everyone.
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May 2022 by David kim
My family and friends been with John Kim state farm for many years now. Never had any issue what so ever. Always treated like family. Definitely recommend to anyone who need any type of insurance ask for Matt. Got re financed thru state farm twice and it was pretty good APR. Helped me save money all the time even before asking for discount.
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May 2022 by Inwong Baek
One of the staff was very kind and diligently to help us out in which I gave a excellent quality of customer service because he was trustworthy and very knowledgeable about the policies. So I would recommend this location for State Farm Insurance policies.
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March 2022 by Paa A
I have been with State Farm as a whole for years and I've been fortunate to have this location to handle my insurance. Because I have been able to handle everything I need with a quick call to Mat Park at this location. He makes everything quick and painless for anything reasons I have called for, plus he is good at remembering who you are which is rare these days. I would recommend them highly even if you are just shopping around I would say give them a call. A++
