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July 2023 by ESP
Quite possibly the worst JJ's I've been to in the city. Or anywhere. Customer service is more like zero stars. I don't know what else to say... For a business like this, customer service is everything. At least it should be. My kids love the food, and I live nearby, so we'll unfortunately continue to come here every once in a while. But I know my order will always be screwed up here, and we'll likely be treated in a rude and dismissive manner (like they're doing US a favor by taking our order!).Parking: Very limited parking lot. You're competing with several other high traffic businesses (UPS Store, Starbucks). But you can park on the street and walk a block or two.
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June 2023 by Alexandria Sofie
Honestly I’m surprised by all the negative reviews. I’ve always had the best experiences with service here, Eddie is the man.
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May 2023 by Harold Pena-Hayes
Don't ever order catering from this location. They are totally incompetent, and have absoluty the worst customer service. Get this they completely botch our order ruining an event, then the manager gives us an attitude and offers us a discount on our next order! As if we were ever going to order from here again. Buyer beware.
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April 2023 by -GSR-
Delicious wheat slice spicy Italian made by an artist of a woman who imputed love to her sandwich, I have no pictures because I am unable to photograph my delighted taste buds!
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March 2023 by Marina G.
What is going on with Jimmy Johns. I used to love them. Besides increasing prices by 30% it is impossible to ask for anything extra.I was ordering a slim sandwich for my son and asked for mayo. As I learned mayo was not a part of slim sub. The guy was happy to give me a mayo packet but he said he cannot add a mayo on a sandwich himself because it is a "slim" sub.$7 for a bread with cheese and they cannot add mayo. :(
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January 2023 by Dario
Every time you place an order of 10+ sandwiches, they call you with the same excuse, that they don’t have enough bread for the order. They used this exact same excuse twice before and yet again, they called me to let me know they are going to void the order because they don’t have enough bread. They’re just lazy and don’t want to make big orders. PERIODT.P.S. they called me at 5pm that they don’t have enough bread for 12 sandwiches because they close at 7. So if 15 customers come between 5-7pm what are they going to do, turn them away? This location needs some serious staff change, they’re all lazy.
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December 2022 by Eugene Park
Quite possibly the worst JJ's I've been to in the city. Or anywhere. Customer service is more like one star. I don't know what else to say... For a business like this, customer service is everything. At least it should be. My kids love the food, and I live nearby, so we'll unfortunately continue to come here every once in a while. But I know my order will always be screwed up here, and we'll likely be treated in a rude and dismissive manner (like they're doing US a favor by taking our order!).Parking: Very limited parking lot. You're competing with several other high traffic businesses (UPS Store, Starbucks). But you can park on the street and walk a block or two.
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December 2022 by Kat Au
It's 6:25pm on a Sunday. This Jimmy John's is supposed to be open until 7pm, but the employees decided they didn't want to work their full shift apparently. The two employees locked the door and turned off most of the lights already.
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December 2022 by Betsy Reyes
Such rude employees. The young lady employee slammed my sandwich on the counter for no reason. there was legit no customers & she gave me mad attitude. The guy employee also got my whole order wrong cus he was wearing his airpods. So the young lady made my new sandwich with attitude.
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November 2022 by Matt Eastman
Have tried to order from this location the last two nights. Last night, we received a call that they did not have a driver and that they had to cancel the order. Tonight, placed the order, waited an hour and called as the order showed it was received. Spoke to the store and said they just cancel every order that comes in since they don’t have a driver and he didn’t have time to call every customer that they needed to cancel their order because he wouldn’t be able to get anything done at the location. Impeccable customer service! Probably should just turn off allowing customers to order from that location then.
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November 2022 by Jacob M.
17 days ago I tried to get delivery from this store and they called me and said they don't have drivers. I ordered through their app. I was thinking this time I would just order through DoorDash because DoorDash is an outsourced option for delivery. Well, guess what? They use their own drivers for DoorDash and guess what? They didn't have drivers again tonight. This is extremely frustrating. I get that s*** happens sometimes. Maybe there was a labor shortage 17 days ago. I got over it. I got food from somewhere else. But for this to happen again in such a short time period, it's really frustrating. When you're consistently not having delivery drivers, there is a problem. One resolution might be stop advertising that you have delivery at this location. Stop offering it through your app and through DoorDash and other third-party sources. I can tell the guy who called me is getting yelled at by customers constantly. Not only only is this situation bad for customers, it's bad for the employees working there. I'm never going to even try to get food from this store ever again. Really left a bad taste in my mouth.
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November 2022 by Ali Kefeli
I submitted my lengthy review to JJ corporate with details. Very poor experience in this branch. Now I have to find a different sub shop as my go-to.
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October 2022 by Urethacess Johnson
Was there yesterday store manager Lamar is very mean and rude to his staff he was talking unprofessional to a female staff that was trying to take care of my order and check me out and others he also was rude talking to me and my husband one day. The old manager was nice and they got things done. We also picked up another time and the same manager was being very rude to another young women and a young man to be Honest I do not know why they still have this man working in this store and operate in it cuz it is ridiculous now and he fixed me a sandwich and the meat was not good at all the taste was off I hope they make some changes soon because IDPH might need to get involved and close this place down.
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September 2022 by Matthew Hartmann
Ordered pickup 2 separate times, showed up 15 min later and ended up waiting 20+ minutes in the store while everyone who walked in and ordered got their sandwiches before. They gave us stale chips and forgot items in our sandwiches. This place is unorganized and extremely slow - don’t ever order online here during lunch.
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September 2022 by Tom G.
I went to the Jimmy John's in the Medical Center for lunch and ordered The Vito combo, it was good and they get you in and out in no time. Prompt and courteous service. It's a good place to go for a quick lunch.
