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November 2023 by Priscilia R.
If I could possibly give them a negative star rating , I would!! Seriously this is the most awful customer service I've ever dealt with in my entire life. This must be the bottom of the barrel in Macy's rejects..... absolutely horrific to shop here.... do yourself a favor and don't go!! Go to Trader Joe's or anywhere else. This place is ghetto trash
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November 2023 by Loretta D.
I had a disappointing visit to customer service at jewel at 550 N. State St. today. I shop at jewel 3 times a week and in the past have had decent service. Today I went to return a Lakanto Monkfruit Sweetner with erythritol after I started getting chest pains. I looked it up online and it said the erythritol has been linked with increased risk of heart attack or stroke. The receipt in my bag was not actually the receipt that showed I purchased that particular item. The woman behind the counter told me that I needed the actual receipt even for a store credit. She called the manager on the phone. She then hung up and started playing with the cash register back there so I thought everything was fine. She came back again and said I needed the receipt to get a store credit and just walked away. Wow...
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November 2023 by Renee A.
A grocery chain in Chicago. This was one of the cleaner ones that we've stopped in. I was looking for a specific type of cookie to take to a friend in CT who was originally from Chicago. They had them in two sizes!! The Salerno Butter Cookies. We found the product easily. They had a parking lot did the store and parking was easy which is not always the case in Chicago.
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October 2023 by Jake L.
Big thanks to Nykaleh for helping me out last night. I had a price discrepancy that I needed adjusted, and she helped me out right away. She also got me signed up for the rewards program, and I even got discounts on some of my other items. Amazing customer service! Thanks Nykaleh!
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August 2023 by Mary F.
I couldn't believe there was this huge grocery store across the street from my hotel. I went in and it's huge had everything we needed.
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July 2023 by Crystal C.
Unprofessional! The lady with the red and black locs behind the hot food section should NOT work a customer service job. She did not greet us , ask what we wanted or acknowledge our presence. She literally just stared at us with an attitude as if asking for 6 chicken wings was a damper in her day. Lady it's your job! If you can't say a simple "how may I help you" or "Thank you" than customer service is not the job for you stink.
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April 2023 by Claudia A.
A surprisingly good selection of items given the size of the store, really nice staff.
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January 2023 by Shirley P.
I come to this Jewel all the time whenever I'm in the area to go get my nails done or if I'm at my job's office which is across the street from here. They're smaller than the traditional Jewel Osco. They don't have a pharmacy here. But they do have the basic necessities. I always come here for a bottle of water or a quick snack. The checkout lanes are always busy though, whether it's self checkout or with an associate. The self checkout lanes would have all the registers open, but all are occupied and it'd be customers with a full cart. I'd like to see a register or two for 10 items or less at the self checkout section for people like me who have like 2 items. I also try to be quick and have my payment method ready to go. Other than that, it gets the job done when you need something from the neighborhood grocery store. They also have a hot bar and deli for meals, and they make it fresh daily. They also have a pastry section with muffins, donuts etc. It's conveniently near the Grand Red line station, several bus routes pass by at the intersection of Grand and State St. People don't usually drive here since it's walkable and accessible by public transportation, and there's also no parking outside. Sometimes a taxi or Uber/Lyft will have their hazards on briefly. I do recommend this store if you're here for the basic necessities, and be mindful of the long checkout times if you're pressed for time.
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November 2022 by Sarah L.
Ordered delivery once from here while I was home sick and it was never delivered. I called the store and the person I talked to was beyond rude and told me there was nothing they could do - don't bother even ordering delivery.
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October 2022 by Beth B.
Kudos to the man with the braids stocking the shelves on 10/7/22 around 7pm! A friendly and proactive grocery store employee? Who would have thought! He greeted everyone walking down his aisle and offered everyone help if the needed it. So unheard of, so appreciated! Employee of the month, nay, the year goes to him! He should be a manager--maybe he is!
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September 2022 by Julian W.
Very confusing... we were looking for a typical grocery store to stock up on water and other essentials for the weekend. This place is a maze. You literally have to go through every aisle to get to the checkout. We finally did and it was okay. I don't have a better recommendation in this neighborhood... I hope someone does!
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September 2022 by Meghan L.
Are these not perfect fall flowers! My go to when I need to pick up flowers fast for the home... how cute are the cinnamon pumpkins!
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August 2022 by Randy Y.
Grocery store seems ok but some items are overpriced, even with inflation in today's economy. But the service could have been much better - especially since the female cashier with very long dreadlocks lied when she said she was going on a break and effectively refusing to help me with my check out items. 1 star for this awful service, 3 stars for the star equals a final rating of two stars
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June 2022 by Dean S.
Every can was dented and some packaged goods were past the use by date.. don't go unless it's your only option! It happens that we walk past it daily so it's convenient but we always look items over carefully and check dates!
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June 2022 by Nancy K.
I"m so turned off by the store at Ashland and Wellington. If you see an employee by the name of Gennifer, run the other way. She is as rude as they get. Today was the last straw. I had a question regarding a return. As soon as I approached her at the register she looked the other way. When I said, 'excuse me, she looked at me like I was something stuck to the bottom of her shoe. When I asked her the question, she said (with a deadpan face and don't bother me voice) that she didn't know anything about what I was asking and turned away. Wow, that's customer service for ya.
