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September 2024 by Elvia Solis
I have been shopping in that store location for years. Today, I asked to one of the many sales associates walking around the store if they have a petites section and her answer was "only online". I usually get the suggestion to order for me and have it delivered, but no, the rep just walked away and talked to someone in her teammates about something else.
What is the point of having an associate in the store to assist if they will send to to shop online.
Disappointing.... I walked out of the store, I said something to the register reps, however they did not seem to care.
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August 2024 by J Harrington
J Crew is great, this is guaranteed their worst location go elsewhere!!
Went to this location to buy a suit but they didn’t have the jacket size I needed. I emphasized that I needed the jacket by Saturday (it was Thursday) they said they could order one 'no problem' again I confirmed I needed it by Saturday this was confirmed by all three individuals working in the men's department. Unfortunately, the sales staff doesn't know how to use their own system and I received notice of shipping after I got home that it would arrive Tuesday (way too late!)
No worries I thought I'll reach out to J Crew and explain my situation. So I did:
First response: blamed me for ordering wrong. (Sales associate ordered it in their system at register, not me.)
Second response: passive aggressive 'sorry but not our problem'
Third response: offered a discount less than the current in store sale on just that item.
Fourth response: refused to check inventory at other locations.
So end of the day customer service made the situation worse. All the sales team is doing is saying whatever you want to make a sale.
Will tell everyone I talk too about this and to go to other J Crew locations! The staff and customer service are worthless.
* update: 1) once discovering the jacket would arrive late I went back to the store to get one of the sizes close that I previously tried on to make it work. Didn't make a scene and you would have been able to tell I was anything other than a normal customer. THEY HAD PULLED ALL THE SIZE ABOVE AND BELOW MINE OFF THE FLOOR. This was a pretty unique coat but there is no way they sold all 5 of the size smaller in one day. Didn’t help that the entire sales team was staring at me talking into their mics. So I expect they only go above and beyond creeping on people who complain. 2) Then, order arrived even later than expected and damaged. Looking closer the pants I got in store were pulling a seam too. All around fail. Shopping at Target or Forever 21 would produce higher quality clothes.
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July 2024 by Stephanie
Excellent customer service! I needed to do an exchange and the staff went above and beyond to make the experience great. They helped me locate the item, they were helpful explaining the exchange, and they were very kind!
The store is smaller but has a fabulous selection of styles and sizes. It is like walking through the J.Crew catalog of the good old days. The mannequins and store arrangement are easy to shop and inspiring.
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December 2023 by Gaetano Laterza
Black Friday week. Everything at 50% discount
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October 2023 by Toya Montoya
Excellent
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October 2023 by Alea M
Good quality of the clothes
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September 2023 by Frecky Lewis
This is a larger than average J. Crew and tends to be fairly busy. The staff are also a little more proactive than in some other branches about checking on you, which can be good or slightly annoying depending on your point of view!
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June 2023 by Stanley Cheung
Looks for Jennie in Men's section, great conversation and recommendation!
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January 2023 by D T
Nice store but horrible customer service. I couldn't even tell you if they had anyone working because no one, and I mean no one EVER made an attempt to see if I needed anything. Maybe I didn't look like I was a JCrew kinda guy!Nevertheless, I most certainly won't be forcing any retail location to take my money. Save your gas and parking money and order online. You'd probably get better service.
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December 2022 by D T.
Nice store but horrible customer service. I couldn't even tell you if they had anyone working because no one, and I mean no one EVER made an attempt to see if I needed anything. Maybe I didn't look like I was a JCrew kinda guy! Nevertheless, I most certainly won't be forcing any retail location to take my money. Save your gas and parking money and order online. You'd probably get better service.
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October 2022 by Christie Kozil
Great service
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October 2022 by Donna Medrek
The Southport location is a wee bit small. I’ll need to venture out for Crew kids clothes :(
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September 2022 by Mitchell B. Fogelson
Alanna was an incredible help with my shopping. She was patient and did an incredible job with helping me fill my needs! I had the clothing shipped to my place and was delightfully surprised by a note she left. I cant wait to wear the items I picked out with her support.Thanks again Alanna
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July 2022 by Bret Ruiz
The men's clothing selection is limited and the prices are too high.
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May 2022 by Jenilee Steigerwald
They didn't have much of a selection. Whatever is online is not in store :(Staff was all so nice and friendly though!
