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December 2023 by Andi LP
The doctor is nice, but this place exists solely to sell designer art and maybe a few frames every now and then. Took them months to send me my prescription (illegal) because they wanted me to come in and buy $300 frames. Plus, it’s been over a year since I’ve been there and have tried to opt out of their email several times but it never works, which prompted me to make this review in the first place. How tacky.
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June 2023 by matt lochmueller
Absolutely terrible communication. Repeated mistakes of keeping me informed both for orders of glasses/contacts and appointments. Repeatedly canceled and rescheduled appointments with short notice and finally led me to getting a refund after months of miscommunications, delays and finally a failure to order contacts as they had confirmed.
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March 2023 by The Hood Scientist
At first things were going well. Dr. solanki is kind and professional. However, the problem is the glasses I ordered for my son were on back order and no one bothered calling me and asking if I wanted to wait or switch out the frames. They said they had no idea when the frames I picked out were going to come in from back order. I had to call for them to tell me this. My sons glasses are time sensitive because he needs eye surgery & they been aware of this. So I would think that they would have called me as soon as they got the word of this situation. It’s been about a month and still no glasses. I called to see if they could cancel the glasses and refund me so I can buy them elsewhere and they said the guy who ordered my glasses wasn’t in today and he took my sons paperwork home so they couldn’t help me. Why would the worker take my sons record out of the shop to their home if they can not assist me through the phone from their home? Becoming very dissatisfied and frustrated with the way they’re handling this situation. I just wish they would have kept me updated to see if I wanted to continue with the process instead of me thinking everything was going accordingly in a timely fashion. Now I still have to wait until they figure out what they are going to do with said glasses.Update; they finally called me back A WEEK later to tell me they will refund me.
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February 2023 by Robert S.
Over the past four years we have been searching for the perfect couch that suited us the best. We have been to every furniture place in Chicago multiple times. Every season we also hit all of the Chicago's suburbs- I am not kidding. Name a place, we have been there more than once. iD Chicago truly hit the nail on the head and Steven & Tony are the absolute best! If you are looking for quality made furniture with character and a designer look, head here. They have a great collection of beautiful pieces and objects of you aren't looking for furniture. Ask them a question and they have the answer. Say hi to Harley for me!
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February 2023 by Rick T.
Stephen and Tony are great! They have such a gorgeous space with many beautiful options! So happy we stumbled here and found a gorgeous sectional.
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September 2022 by Jill T.
Steven and Tony are phenomenal! I went in to find new glasses, and they were so knowledgeable, helpful, and patient. Their selection was incredible. Once I had chosen frames, Steven found that I had vision insurance which got me a big discount. I would strongly recommend iD Chicago! Also, I never write reviews, but my experience was SO GOOD that I really felt compelled to share with others!
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April 2022 by Temple S.
Steven and Tony are THE BEST! Great selections and consultation. They know their STUFF!
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March 2022 by James Cole
Dr. Solanki squeezed me in right before Christmas, and was incredibly thorough and thoughtful during my eye exam. The clinic is tucked away in the most charming little home store. Highly recommend!
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February 2021 by Palita S.
We found really beautiful unique stuff. I met one of the owners and he was super friendly and personally. We came in 15 minutes before close because we happened to walk by from the street. We ended up with a gorgeous vintage basket and can't wait to come in again. I love all the Turkish urns and olive jars. The ceramics are absolutely stunning. There is no other store like them in Chicago.
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October 2020 by Maria B.
I had a fabulous experience at iD Chicago. I needed new prescription glasses, and this has always been a daunting process for me at other places. The owners at iD are super friendly and helpful. They have a wealth of knowledge with all the different options, materials, etc. I felt their customer service was top notch. The doctor who performed the eye exam was very professional and made me feel very comfortable. I highly recommend iD to get phenomenal prescription glasses, and interior design gems.
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April 2019 by Mama F.
The Owners are Superb! I ordered three pairs of Fabulous Glasses and lenses and the whole experience was wonderful, easy, informative and caring. ID Chicago has the latest styles with an international reach and great pricing. I am so impressed with their outstanding customer service and timely responses to every question or concern. I cant wait to go back to ID Chicago for this seasons hottest trends and the incredible customer service from Anthony and Partner. Thank you guys, See you again soon. Best, Judith.
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March 2019 by Amanda G.
I found this place on ZocDoc. I didn't know what the facility looked like until after I booked, and wow! A great surprise! Gorgeous & inviting environment, friendly & thorough doctor, helpful frame selection. Sending all my buddies here.
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April 2017 by Diana W.
This place is awesome. When you walk in the décor is stunning. I felt like I was in a scene from a movie. I saw Dr. Ricketts and he was wonderful. Anthony and Steve helped me try on just about every frame they had and could not have been nicer or more helpful. I got back to work and told everyone what a great experience it was. Thank You iD!
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November 2016 by AK D.
Love the assortment of high-end glasses from the classic Tom Ford, to the flexible create-your-own glasses with Tom Davies, to the fun colors of Lafont. While I would rather not need glasses, if I have to wear them, I might as well get the best and the most gorgeous. Since finding this place, I have only purchased my glasses from here. While I have not purchased furniture from here because I am well set in that regard, I do like their pieces, especially their eclectic options in end tables. I have purchased a few small home decor pieces, and have always been very pleased with the purchases (style and quality). Anthony and Steven are extremely helpful, very knowledgeable, and very friendly, both before and after the purchases. They are also very honest in their assessments of whether glasses look good on me or not. I like this better than the classic sale's pitch that everything looks great on me. I can easily drop by just to meander without any pressure to buy whatsoever. So, yep, I highly recommend this store. Besides, it is way better to support local owners than chain stores.
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November 2016 by Hill R.
For eyewear, iD is well worth a visit! I've been in glasses all my life. I went into their store for a specific line they carried in eyewear. I was looking forward to having my first pair of bespoke frames. Despite issues with my own insurance, lab quality, etc - Anthony did his best to keep all of that related stress and drama away from me - he handled it all! I always felt welcomed and valued, which means a lot to me. Worth it for the personal service alone! Thank you to Anthony and Stephen.