-
February 2024 by Grace Dodier
Dr. Williams is the best! Excellent veterinarian, thoughtful, kind.
-
February 2024 by Marcus Borden
I would strongly urge not to take your pet here. I recently took a puppy in after finding worms in his stool. After paying nearly 250 dollars and waiting 3 days, I receive a call in which the veterinarian went on to state misinformation about different parasites, consequently failing to properly diagnose my pet. I am short 250 dollars for with no conclusive aid.
-
February 2024 by Kenneth Rainey
Online booking was easy, and everything ran on schedule. The staff were all friendly, and we had a good experience with Dr. Williams.
-
February 2024 by Melissa Shoup
My dog is high anxiety and they did such a great job with her! Very thorough exam!
-
January 2024 by Rai Rai
If I could leave them 0 stars I would. I dog got very very sick and he was brought in. First I had to call like 50 times for someone to bring make the emergency appointment to bring him in. The doctors went back and forth with what was wrong and finally diagnosed him. After medicine and IVs and learning what to do at home and 1000. We were trying to save our dog. The next day we had questions. We called and called and finally left a message with someone for the doctor to call us back. Our dog passed 24 hours later. The doctor finally called back 2 days later. Smh. The callousness and lack of concern was ridiculous. They had no problem taking my money but couldn’t have the empathy to say your dog can not be saved or even to return a phone call. If you love your pet don’t come here
-
December 2023 by James
I have called this place 20 times, no joke! They never answer their phone and when you leave a message they do not call you back!
-
December 2023 by Amanda Sheridan
What really pushed me over the edge is when this facility made it nearly a month long process to refill my dogs medicine (typical flea and tick medicine, nothing crazy), and when they finally had it and texted me they had it ready, I confirmed I’d come in the same day to get it. I get there… and they said they gave it to someone who came in earlier. This place is an absolute joke.
-
December 2023 by Robert Aldrich
The staff is always very friendly and they remember me and my pet. I would say it's definitely not gonna be one of your cheaper options, but so far they've taken only the best care of my cats.
-
November 2023 by K J
If I could leave 0 stars I would. I had an appointment for my pet and once I got to the office I was informed that it was canceled. I guess the doctor was out. I took off work and paid an UberPet to get us to the appointment. Canceling appointments the day of is extremely unprofessional and inconsiderate. The lady at the desk said she left me a voicemail earlier that day, why not text and/or email in addition to doing that to ensure I got the message. They send a million texts and emails reminding me about the appointment & asking me to confirm I am still coming...why not do the same for cancellation notifications?
-
November 2023 by Brandon Perry
My Smokey goes their... there awesome to him and for him.. He has shots coming up I'll update later.
-
November 2023 by Uryah Oliver
Dr. Keets was so informative about my dogs shots and really put of both at ease
-
October 2023 by julie Oppenheimer
As is typical of my experience, I first emailed the clinic 2 days ago to ask someone to call me before I posted this review, and as I expected, no one has called.I went in person to the clinic over a week ago because I couldn't get anyone on the phone to ask if I needed to worry about the fact that our puppy wasn't eating. "Someone will call you" I was told.No one did.5 days later someone texted (no name) to ask "Hi Mrs. Julie, how is Bowie doing? Is he eating or drinking?"Five days.I ignored the question because clearly they were not concerned about my pup and then instead asked: "I dropped stool sample off - I'm hoping if there was a problem someone would have reached out. it is ok?"And here's their response: "The giardia was positive but I've got some medication ready for pick-up as well. I'm sorry Antech did not send it the response, we had to call."Here's the thing: I have been asking fellow dog people in the neighborhood about why no one likes the clinic (apparently they used to) -- its sooo convenient I really want to use it.Literally the very first person I ran in to after learning that they neglected to tell me that they knew why my puppy was sick - because he had giardia -- said the exact same thing happened with her puppy, that she found out only by asking and that 10 days had passed and the dog seemed sick but she didn't know why.Anyway, I went in, got the medication with instructions on how to administer it and left.I was googling giardia to see how long it lasts, and I see there are lots of things dog owners can do to help prevent reinfection, like wash dog beds, wipe their butts, etc. Its not just enough to give the medication. And no one told me anything other than "here's the medication".I cannot believe how sloppy this operation is. It feels like we have to ask for every scrap of information. Maybe I am not supposed to expect any education about the pup from an animal clinic, but people who take their dogs other places describe feeling much more confident in the care and education they receive.Big bummer.
-
October 2023 by Krista Haire-Patten
The staff is very nice, patient, and understanding. They are a little pricey but they're worth it for your fur baby.
-
August 2023 by Beth Tadesse
We typically take our cat to VCA, but they were full when we needed a pretty last minute appointment. We called around and HP animal hospital had an opening soonest so we booked it. We saw Kat Baker and she had terrible bedside manner. Whenever a question was asked she would scoff and wouldn’t talk you through any of what would happen next or potential scenarios. She slammed doors and I could hear her talking badly about me to staff in the room next door. If you have options, I’d choose another provider at this location or another vet hospital altogether.
-
June 2023 by Ana Trindade Ribeiro
I went to this clinic on a Saturday afternoon after finding that my dog had eaten chocolate and needed to be seen by a vet urgently. I explained this to the receptionist and even showed the type of chocolate (dark), told her the amount he ate, and the timeline (2h) but got turned away immediately as they were fully booked, and was suggested to go to a emergency vet 30 minutes away by car. I later found out that I should've made him vomit as soon as possible, and waiting that extra 30-40 minutes to get to the other vet could be the difference between him starting to absorb a potentially lethal amount of toxins or preventing it. Even if this clinic could not take us (and I understand that), I resent that they didn't inform me this much before sending me to an emergency vet 30 minutes away not knowing if I had a car or the means to get an Uber instead of trying to take a bus and taking much longer to get my dog to care.Side note: the experience at the emergency vet (VEG) was the complete opposite -- the staff was super responsive and had my dog throw up within less than 5 minutes that we were there to make sure he had as little as possible of the toxic substance absorbed. They then kept him for observation for 12h and administered charcoal and sedatives, and even allowed me to be there with him as long as I wanted to reassure him (and me).
