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February 2024 by Danny Carballo
Honestly, just go for the hot dog.
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February 2024 by javier ambriz
Merchandise is all the times disorganized and no one help you to get what you want you have to beg for help in here
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January 2024 by Sal Ruiz
I came into Home Depot looking for an odd item a young lady by the name of Jay Was extremely helpful and led me directly to the product I was looking for on the way out of the store. She started helping somebody else both of us were extremely satisfy. I appreciate her work ethic.
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January 2024 by Joshua Ghosn
Find everything. Excelent sales team!!!
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January 2024 by Oscar Regalado
I would like to thank Alejandro for being so helpful. He was very attentive and professional. He took the time to assist me and had a great attitude. Outstanding customer service. Thank you!
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January 2024 by Odo N
Home Depot has been helpful with my home renovations. Lots of options. Staff is helpful.
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January 2024 by Mark S.
I went in on whim to see if they carried a specific desoldering tool. While they didn't have it in the end, I am leaving a 5-star review, because I was so pleased with the customer service provided to me by Shay! She was not familiar with the product I was looking for, but did everything she could to research and track down a possible alternative as well as show me what was available online. She was very patient and kind, walked me through the store, and overall went above and beyond to offer great customer service. Thanks Shay :)
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December 2023 by Bunni
There was an old man in the paint section that helped me with buying all the things I needed. He was very honest and genuine. It was my first time painting by myself and he gave good advice and suggested sources I could find on YouTube. I can tell that he’s passionate his job and truly loves to help other people.
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December 2023 by Frank Joseph
Not all home depots are created equal and this one is fantastic!
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November 2023 by Stephany Perez
Our experience today was great. We were assisted by Jaiden. He was very patient with us. He helped us with everything we needed to find. He also assisted us with loading the car. He's awesome definitely need more people like him. And thanks to him we were able to find everything and our purchase of $1200 was worth it and wasn't a head ache. Very successful purchase.We been to other home depots and we never get help. If we need anything else we definitely will be going to this location.
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November 2023 by Bob S
Not my favorite Home Depot. Many of the employees I’ve encountered in-store lack knowledge and basic customer service skills/training. The parking lot looks like a truck and equipment repair yard. Overall, this location doesn’t feel well managed.
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October 2023 by Chas H.
I will start out by saying that in general, I've had very good experiences at this particular Home Depot, aka store #1961 on Elston. They have lots of people on the floor to help; they are generally knowledgeable and helpful; Customer Service is fairly pleasant; and they even gave me store credit and took a return of something I'd bought at Menard's. So I will keep coming here for things when I need them, basically, the minor things like hardware, lights, grill stuff, and the like. That said, you are taking your chances when you do a major purchase with them that includes after-the-sale service, and there are times it can all go upside-down. This is one of them. Bought eight interior doors plus installation for a cost in excess of $5K. The purchase itself was basically frictionless. The installation, however, was--to put not too fine a point on it--a fucking nightmare. First of all, the molding that came with the doors was damaged beyond belief. Even the painters we hired to do our house afterward couldn't effectively patch some of the gouges. Plus, the guys who delivered it kept making these little comments insinuating they expected a tip. We would have tipped them, anyway, but their commentary felt really slimy. Then, instead of two installers across a day and a half, as promised, it was one guy across three days, and he kept screwing up the install and we kept having to get him to come back to fix things, but where he would also make more egregious mistakes. He was so eager to get the job fucking done already and to never have to come back that he was in our house on Saturday night until 830pm. The first clue this guy was awful should have been early on when, as one of his first acts, he installed a doorknob on a bathroom door BACKWARDS, with the lock on the outside, and I had to point this out to him! And this guy was supposed to be a professional?? I mean, seriously, what the hell was this guy on?? And why was he on it while on the job?? There's more, but I don't want to write an entire book here. Suffice to say, this was not an isolated mistake. The install misadventure got so bad that we had to go to the store and request a replacement guy to finish the job, which the people in Doors at store #1961 on Elston made clear to us through their passive-aggressive horseshit that they were none too happy with us for the request. So much for "satisfaction guaranteed", although to be fair, I never have seen the words "Home Depot satisfaction guaranteed" all in the same sentence, or even the same paragraph. The second installer was better, but he still left mistakes unfixed, and he wouldn't swing back around to fix them unless we went through the store on it which, no thanks, we had no desire to deal with their attitudes anymore. We ended up paying extra to a punch-list guy outside the company to fix the errors, and even he couldn't fix some of them because the install was that terrible. While I will continue to buy the little things here, I would highly recommend you not got doors at Home Depot, or at least not at store #1961 on Elston. Pay a little more and get good quality doors from an actually-reputable doors company who have good installers. This store should probably either go out of the Doors business, or else find people who are good at it.
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October 2023 by Alex Le
Poor experience at this Home Depot.I am being rang up by someone, I go to swipe my card and the transaction goes through. I select printed receipt as the option and the receipt didn't print. The worker notices the issue but doesn't know how to resolve it - Thats fine, she must be new, nothing against the worker. She flagged down an older lady to come help.The lady helps and tries to tell me my transaction didnt go through since they don't have any record of it. However I do and showed her. Anytime my card is swiped, I instantly get a text alerting the spend. So the lady whos helping is blatantly lying and trying to say that no record = transaction didnt go through and we'll have to ring it up again with an attitude. The lady BARELY did any investigating to try to find the record of purchase and was trying to make it seem like she knew it all and that I was wrong. I'm sure you could've used my card to find the transaction without charging it again. So in order to proceed her resolution is to ring it up again and charge the card again.Long story short, make sure you use a CC as you can dispute it if this happens. The lady who offered help was trying to say I'm in the wrong when she didn't even take the time to do a thorough search for my purchase record.DO BETTER HOME DEPOT.
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August 2023 by Dana Dray
I came in looking for carpet samples for my in home measure. I didn’t even have to ask and Anabel Feliciano came up to me and asked if I needed help. She was so knowledgeable about the products and process I was going to be going through. It was great to work with someone so energetic and excited about their job! Thank you Anabel!
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July 2023 by Jonathan M.
The gardening department is a complete mess!! Not only they have people that don’t know or care about plants but everything looks unattended. Many plants are all over the floor or dying because the employees don’t water the plants!! There are plenty of employees doing nothing inside! Have them do something outside instead of playing with their phones!
