-
March 2024 by Kat Yunker
We really love having GoodVets nearby. Our dog had a very bad experience at a previous vet and has been skittish ever since, but the vets and techs at GoodVets are always so kind and gentle, he is doing much better and doesn't always mind going.The office is cozy and clean and ask the staff are friendly. The care with which everyone at GoodVets operates is always appreciated. We trust them.
-
March 2024 by yunus kuloğlu
Terrible. Waste of time. I had an appointment I have received an email and I hit the confirm button then on the web browser it said the appointment was confirmed. I was there and they told me my appointment was canceled. I asked them how. They told me it was cancelled through the app which I didn’t even know that they had an app. How can I cancel the appointment through the app that I didn’t even know it exists.
-
March 2024 by Alyssa Herrera
DO NOT TAKE YOUR PETS HERE!!! This practice is wildly negligent in their care for animals. What should have been an easy, safe vet visit for a hot spot cleaning turned into the death of an otherwise healthy dog.
-
March 2024 by Aaron Cohn
TL;DR Our dog, Stella, went from being a perfectly healthy, happy, energetic dog to a diabetic, emaciated, almost fully paralyzed dog in one month… all because we took her in to have a hot spot cleaned. She was put to sleep one month after coming to GoodVets.We are writing this so any pet owner never has to experience what we did.We brought Stella in with a hot spot. They had to sedate her to clean it and shave the fur around it, but they did not shave the fur at all. Her fur got matted in the wound again, and we had to bring her back the next day to have her undergo more sedation so they could properly clean it. They put her on prednisone.Within a few days, Stella was drinking much more water than normal and having accidents in the house. We limited her water intake to 3x her normal amount (although she would have drank way more). GoodVets told us this was all normal and it was ok to continue limiting her water. We later found out this was dehydrating her.Two weeks after the hot spot, we found Stella in the middle of the night unable to stand. My wife and I helped her up and she pooped right in front of us. We took her to the ER at 3 am. They said to have her rest and see GoodVets in a week. In the morning we told GoodVets and they agreed. They continued to dismiss our concerns about all of the side effects she was experiencing. We noticed through Stella’s fur that we could feel her bones. She was still acting very weird, so we brought her in the next day. She had gone from 80-85 pounds to about 70 over these two weeks (She was a malamute, so we did not notice her weight loss through all the fur). They still were completely unconcerned. They ran a blood test anyway to alleviate our concerns and found that she had developed diabetes, a known complication of prednisone (Excess thirst and urination we later found out are also side effects of diabetes). Although there is no way to confirm with absolute 100% certainty that the diabetes was caused by the prednisone, it would be a shocking coincidence for Stella to have developed diabetes by chance the same week she went on a drug known to trigger diabetes. She also had never shown signs of prediabetes prior to this (e.g. frequent urination, excess drinking, cloudy eyes, vomiting, increased/decreased appetite, weakness/fatigue, etc.). We were referred to MedVets as an emergency case because they thought she may be DKA. MedVets ran more tests, had us wean her off prednisone, and began Stella on daily insulin.Meanwhile, Stella’s condition continued to noticeably worsen every day. She could no longer use her back legs to stand or walk. We had to carry her and support her for everything from eating to drinking to going to the bathroom. Out of desperation, we took her to another vet that we were referred to. They told us that she was in extreme pain and that if we were able to stop her rapid decline, the best case at this point would be hoping to have her walk on her own again after rigorous physical therapy (and that was a complete uncertainty). We felt that was an unfair choice to make for her and made the decision to put her to sleep.Although prescribing prednisone was probably an aggressive treatment for a hot spot, that is a doctor’s judgment call. However, GoodVets dismissed our repeated concerns about Stella’s extreme side effects, never noticed her weight loss despite being weighed at appointments in their office three times over the two weeks before she was transferred to MedVet, and has not accepted responsibility nor acknowledged their role in Stella no longer being here. Stella might still be here if they listened to our worries and responded accordingly.Stella went from being a perfectly healthy, happy, energetic dog to a diabetic, emaciated, almost fully paralyzed dog in one mont. All because we took her in to have a hot spot cleaned.We asked GoodVets to cover her medical bills. They referred us to their insurer who offered a fraction of the bills we accumulated. We declined. We never heard from GoodVets again despite reaching out to them via email.
-
March 2024 by Tamra Presley Weiss
Busy but friendly and efficient.
-
March 2024 by Ayoola Akinlana
The vet techs are always nice and my vet Dr. David Lee always gives good advice and does a great job with my kitty when he's sick. They always provide quick and efficient but thorough care.
-
March 2024 by Jane Berry
Very thoughtful and attentive service. My cat was very calm considering the busyness of the area because of their quick isolation after check-in. Parking is an issue, but not surprising for the area.
-
February 2024 by Lisa Daake
Good thorough exam by Dr. Post. Thank you.
-
February 2024 by Rajita Narain
We have had a great experience with Dr Redies and Dr Schauer. The technicians have also been very good. The doctors listen attentive and are conservative in their choice of line of treatment Agree.
-
February 2024 by M Steirer
Very nice facility. Warm and friendly staff. Dr. Schauer was very gentle and put our normally anxious dog at ease during his exam. He spent so much time with us going over our dogs history, as this was the first visit, and answered all of our questions. We did not feel rushed and left very confident in the care he received.
-
January 2024 by Leigh Zolen
I struggled for years and years at Munchs previous vet. All his issues were solved on the very first visit at Goodvets! I cannot express enough gratitude- hands down you guys are the BEST! The improvement with my dogs quality of life is amazing!
-
January 2024 by COURTNEY WHARTON
Good vets has been amazing with my 11 year old dog. The staff is kind and the doctors are great.
-
December 2023 by sara lim
Place is nice and clean. Dr Lee saw to me promptly, and he and the staff are very sweet and easy going
-
November 2023 by Katie Lynch
I was absolutely in love with how kind and knowledgeable the vet was. She was very nice, and had a good sense of humor but was also very informative and detailed about my dog's health and about the overall exam! Additionally, I was very excited that she appreciated how much time, training, effort and care I put into my dog.
-
November 2023 by Kelli Benson
Terrible experience. Good vets Streeterville insisted I pay for another "wellness check" for my dog when I only needed to get her her vaccinations. She had a wellness check four months ago at the West Loop Good Vets. They would not accept that wellness check from the West Loop Good Vets office. There is something so wrong with that business practice! Will never step foot in Good Vets again!
