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January 2024 by Bukola Adeniji
We have been with Gaylord Nelson - State Farm Insurance for over 20years now. The customer service is excellent, very professional and prompt response to calls. Lucy is an exceptional contact who is very knowledgeable of all the policies and answers all my questions whenever I contact her. Overall, I will recommend to anyone who needs a great service.
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January 2024 by Bernice Munoz
After two decades with Allstate we decided to make the move to State Farm and Luz made the transition painless. Luz is the definition of customer service cannot express how easy it was to talk to her and she answered every single one of our questions without making us feel like we were a bother!
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January 2024 by Jermaine Humphrey
I’ve been a client of Gaylord and team since 2005 when I first moved to Chicago. His team has been providing excellent customer for almost 20 years. It first started with rental insurance, then home owners insurance, then car, and now life policies. Big thanks to Luz and her patience. She took her time to answer each of my questions, provided honest feedback and offered the best fit products based on my family needs. Overall it was her attention to detail that ultimately helped my wife and I add this additional policy with State Farm.Thanks for all of your help Luz. Gaylord, you have a gem with her on your team.
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November 2023 by Ken Petropulos
Gaylord and Luz are the best. They went over every option and possible discount. Luz gave me hours of time to make sure policies and discounts were correct and went the extra mile unlike other insurance companies. Don’t hesitate to use this location. They are the most personable and friendly carrier I have ever dealt with!
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November 2023 by Quiana Gholston
She was positive polite.. understanding concern.. patient..well spoken..made me feel comfortable...her name is Lucy.... thank you state farm
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September 2023 by Becky
Yessica was understanding of my situation helped with finding a solution for my monthly payment and explained the penalties. Thank you!
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September 2023 by tinker bell
This place has so many nice people that work there they always go above and beyond to help you..
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July 2023 by Robert Budz
Miguel Zavala has been nothing short of amazing helping me through a rough part of my life. I recently lost a parent and had no idea about existing policies with car and house and Miguel helped me through every step. We communicated back and forth and always in a timely manner. Was so helpful and answered every question I had. Transitioning policies and making sense of everything was a huge weight taken off my shoulders. I truly owe a huge debt if gratitude to Miguel for everything he has done. I appreciate it so much.
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July 2023 by a j
Always have the Top notch treatment from all the agents and receptionist. Keep up Great work
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May 2023 by Karen Lloyd
I always get quick responses to my questions, excellent service and helpful suggestions and explanations. They are reliable and friendly and considerate, which is why I have been a client for over 20 years.
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May 2023 by Arlene B
Miguel is very pleasant, knowledgeable ,and helpful.He's very patient, answers my questions, and gets back to me in a timely manner. If there are discounts available he helps me obtain those as well.
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April 2023 by Scott Przybylski
10/10 - Lucy made getting a homeowners insurance policy quote a breeze. She took her time, answered all of my questions, and was great to work with!
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April 2023 by S P
10/10 - Lucy made getting a homeowners insurance policy quote a breeze. She took her time, answered all of my questions, and was great to work with!
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February 2023 by Charlene Knox
Lucy was excellent working with me getting set up with State Farm. She was professional, very easy to talk to. She answered all my questions and she was very pleasant. I will pass my excellent service to my friends and family. Thank You Lucy for everything.
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February 2023 by Jonatan Magafas
Happy to be a customer at this office.Yessie is always very polite, professional and knowledgeable, she was able to answer all my questions and get me a good policy for my vehicle.I highly recommend getting insured at Mr Nelson’s office.