-
December 2023 by Shayan Jamali
Gateway Auto & Collision helped me resolve two separate insurance claims (State Farm Claim for a Rear End Accident, Geico Claim for comprehensive front bumper damage) on my BMW 4 Series. This required extensive work from their Team to communicate with multiple insurance companies all while providing good Customer Service to make sure I didn't have to do any extra work. They were great at listening to what I wanted fixed and when I noticed anything out of the usual after the repairs, they were on top of it to make sure the car was repaired perfectly.On top of this, they did an excellent job mounting and balancing a new set of Tires I ordered directly from Tire Rack. I would highly recommend them for any collision or servicing work on your vehicle.
-
October 2023 by John Ryan
Great customer service and a job well done. Our vehicle was involved in an accident that damaged the wheels, brake pads, and alignment. Gateway was very helpful in fixing all problems all the while providing great customer service. I highly recommend this body shop.Services: Tires
-
October 2023 by David M.
Careful doing business with this company. Maybe friendly service, but they will overcharge you without any hesitation or effort to resolve. I was charged twice for $1785.95 last year and only resolution from Gateway Auto Service was them saying through zero evidence it wasn't true and no further efforts will be made, sue if you want, otherwise thanks for the extra cash. And ironically, we both bank with the same institution so it's clear as day Gateway is in the wrong. Friend had a similar situation happen to him earlier this year. Visit with caution, review your bank statement is a must.
-
August 2023 by Nick Davis
Watch out for their guard dogs that patrol the fencing.
-
July 2023 by Restituto Miranda
Excellent customer service and quality of work is amazing. I brought in my car for repairs and Gateway handled all the insurance paperwork. It’s really stress and worry free working with Gateway.Service: Body & Trim
-
July 2023 by Alexica Chavez
Very quick turnaround and friendly staff. Also noted that they’re extremely reasonably priced for the area. Definitely recommend.!Service: Body & Trim
-
July 2023 by Tara Davis
Very honest. Did work for cheaper then quoted
-
July 2023 by Niko Soforo
quick and painless experience for some paint buffing!
-
June 2023 by Paul B.
Quick response times and friendly service. Job was completed a day early. Fair prices too.
-
June 2023 by Moriah Lemire
I came to Gateway Auto service just pass their normal working hours with one of my tires completely flat from a screw that had damaged it. I had tried with several friends of mine to get the tire off to replace it with my spare tire but could not get it off. They gracious helped me past their normal hours and had me on my way in no time. I would gladly use their services again and I am so thankful they were there and willing to help.Service: Tires
-
February 2023 by Thomas Kline
Very straightforward, clean waiting area unlike other shops. Makes trip to the mechanic not so intimidating they explain very well what’s going on with your car.will definitely be coming back if I ever have trouble with my car 5 stars
-
January 2023 by Brian M.
I had a couple of different shops install components to lower my 2018 Challenger ScatPack. Not sure what the last shop did but Mike helped me figure out the issue and got the right parts ordered and installed. Smooth as butter now. Very polite, on time, on estimate, highly recommend.
-
October 2022 by John Finnegan
In April of 2021 I had $3200 Dollars of work on my Nissan Rogue.it consisted of axle assembly, suspension arms tire rods, alignment etc. three months later it needed an alignment but Mike at Gateway said Chicago streets are too rough and it would not be covered. So I brought it to pep boys and had the alignment done and got a year warrantyTo day I brought the car back to Pep boys they said they could redo an alignment but it needed other work like axle and suspension arm etc. I showed them the bill from Gateway and was told bring it to them because the parts were purchased from AdvancedAuto and have a life time warranty.Mike from Gateway told me the parts and labor were only covered for 12 months and 12,000 miles ( I had 13,000). I went to Advanced Auto and they confirmed I had a lifetime warranty, but could not give me the parts because I was not the original buyer.We are talking over $ 800.00 dollars of parts. So Gateways plan is to get the parts for free and charge me $800 again plus labor.The last time I wrote a bad review was 20 years ago so believe me these guys are bad news. John FinneganServices: Wheel alignment
-
October 2022 by John F.
This company will buy parts from places like Advanced Auto and Auto Zone. they give a lifetime guarantee, but Gateway will recharge you if it needs to be replaced after 12 months or 12,000. I understand and expect to be charged for labor but not parts if he is getting them for free. I spent over $3000 on suspension work. 13,000 miles later it had to be redone. I went to Pep Boys and showed them the the work Gateway had done. I was told to go back to Gateway because the parts were bought at Advanced Auto and they are covered with a life time warranty and all I will need to do is pay for labor. Mike at Gateway told me no I would have to pay for parts. So I went to Advanced Auto and they said the parts ($ 800.00) were indeed covered but I was the secondary buyer and they could only give them to Gateway. So Gateway is trying to charge me twice for parts!!! This place is a ripoff. Not only did the work not last but they tried to charge me twice for parts that they payed for only once. John Finnegan So
-
September 2022 by Deme A.
The car was in a horrific state after being flooded during the storm. The customer service was just excellent. I had my car detailed after flooding from a recent storm. The job was not perfect but they did a good job with cleaning for the pricey detailing they charged me. The water continued flowing in even after the detailing. Pretty much everything was moved around and not put back in place. The steering wheel, the cup holder, the rearview mirrors. Initially when I turned my car on I got an red screen of death, but fortunately, after I adjusted the steering wheel back in position, it cleared off and got back to normal. My driving glasses disappeared, some items were broken in the process of cleaning. They threw away my wet towels that I was using to clean out the water and some other items which I wasn't too pleased with. It could have been put in a plastic bag instead of taking the liberty to throw away. The garage wasn't exactly near me in the 60626 neighborhood which was a hassle to get to and back. Many of the causes were obviously from the water flooding. Either way, it was cleaned enough to at least get me dried out from the flooding. In the long run I've been happy to be in a clean car.
